Truist, a bank that has maintained a small-town feel despite its growth, is committed to providing exceptional customer service. The employees are consistently described as helpful, sweet, and willing to go above and beyond to assist clients, even during challenging times. However, the online banking experience has been reported as inconsistent, with some users experiencing difficulties navigating the platform. Overall, Truist strives to cater to the needs of its long-standing and loyal customer base, fostering a personalized and supportive banking environment.
Susan Shadrix is top notch! She gives you the customer service that I rarely see anymore! Proud to be a Truist customer thanks to her.
December 2024
I have banked with this particular bank for 30+ years - Carrollton Federal, BB&T, now Truist. People are supper helpful and always nice. Still operates and feels like a small hometown bank. I love it!
September 2023
Online experience is not good every time I go in to check my account it just starts flipping into everything the statements checking everything in the account instead of staying where I want it to stay needs to be checked out
