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November 2023 by Adam Blanchard
Martha has been very helpful with getting our account restarted. She was very cheerful and assisting. Definitely would come back to this location.
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November 2023 by Mer Morr
Great customer service, information, patience and time given by L.T... Would have rated 5 stars,...there was a price discrepancy. Thanks so much.
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November 2023 by Brad Matthews
Martha I had a really good experience here. Fast and easy
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November 2023 by Bobby Pruitt
Martha helped me, she was great!!!
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May 2023 by Ayonna Streeter
The worst store to go to period!
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April 2023 by Corey Harper
Quandreaz made my latest bisit the best I've had at any cricket. He went above and beyond to meet my needs. Very informative and was able to answer any question i had.
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October 2022 by Eric Hansen
I went to Cricket Wireless today in Villa Rica to purchase a new iPhone 14 and I paid for it in whole. When the customer service technician transferred my information to the new phone none of my apps or pictures transferred with it. I did not realize this until I got home so I factory reset the phone to do a phone to phone transfer but did not realize by doing that I would have to get a new IEMI number. So I went back to the Cricket store and they were going to CHARGE me $9.99 for a new IEMI to reactivate the phone. I told them I was not paying that,. I just spent $900 on a phone and $25 on the "upgrade fee" and now they are wanting to charge me another $9.99 for something that was not my fault. The young man at the store called Erica to explain the issues. I could hear her on the phone with him and she was very rude and abrupt with her own employee. She told him that she was NOT comping the charge and either him or I was going to have to pay the $9.99, so he paid it. When I ask to speak to her she refused and I heard her tell him she was not speaking to me because she was busy at another store. I asked for her full name and her bosses name and she told me that it was none of my business and then hung up the phone on the employee she was speaking to. Let me say that both gentlemen in the store were very helpful and professional, and could probably teach their manager a thing or two about customer service. I cannot believe the interaction I witnessed today from Erica and I will never shop this store again and honestly might leave Cricket over it for another carrier. What a bad manager, she should be replaced immediately.
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October 2022 by Jimmy Echols
The owner needs show up . Their is one lady who was talking to BF FROM JAIL ON THE PHONE WEIRD NO ONE CARES , Excitable LADY WOW . HIRE PEOPLE WITH KNOWLEDGE ABOUT DEALS AN Service YOU SAY FREE PHONE YOU ARE GOING TO PAY FOR THAT PHONE THATS FACT , FREE ISNT FREE
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September 2022 by Jeff Wheeler
Was not very happy with service she didn't have a clue how to fix my phone
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March 2022 by Nora Thomason
We drive all the way to Villa Rica because we went to the one in Bremen once. They were rude, turned noses up. Acted like nobody wanted to help us. In Villa Rica, the staff is always warm and greets you at the door.
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February 2022 by Rhea Horton
Love all cricket stores and employees
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August 2021 by caleb Garrett
They were very helpful
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May 2021 by Sheila White
Our sales rep was extremely knowledgeable about the products and patient with all of the questions we had at the time. James is a treasure and will always be my go to for our service needs.
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March 2021 by Hannah Marie
We wasted two hours there to find out the phone would cost triple what the sign beside it said. The sales associate had no clue that would even happen after going through all the paperwork... two hours.
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February 2021 by dianne ward
Always make sure James is Available.he best.
