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June 2023 by Jason C.
2nd day my new phone is out for delivery now I don't have a phone ny pinstripe Jeremy lothier FedEx is useless FedEx just hang it up your horrible
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December 2022 by Eric N.
Had a package that was supposed to be delivered 12/22/2022. It arrived at the local FedEx location and was checked in at 9:22am. Here it is 12/27/2022 and #1 None of the outsourced FedEx agents understood what I was asking, they never once offered to call my local FedEx hub to find out why my package is going on a week late.To make this even more aggravating, FedEx refuses to give out the phone number for their local hubs, so we are left with talking to people who barely speak English.Also, FedEx's automated system is trash. I hope they didn't pay too much money for it.
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August 2022 by David S.
if I could leave zero stars, I would. I was expecting a package today. They emailed me at 9 pm to say that they attempted dilivery, but I was not home. I was home all day, they never attempted to deliver. I called to ask why they were lying, and I was told the package would be returned to the sender, because I was refusing delivery! I have pronominal service from UPS and the post office, but horrible service with FedEx. packages are never delivered on time, and are often lost in shipment or left by the side of the road near my house.
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December 2021 by D R.
Leaving 1 star as feedback as the local phone number (8026600960) is disconnected and only the corporate number is listed on Yelp and elsewhere. I was trying to reach the store to see if they had a large packing box which is featured by their national website. All inquiries take you to their corporate 800 number and you have to jump through hoops to eventually be able to speak to an offshore contact. After some digging they provided 8026600960 which doesn't even work. Long story short, I had to drive to the office only to see that they did NOT have the box in stock. Listing a LOCAL number could have avoided an unneccesary trip to this location.
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July 2021 by Te P.
Terrible Service! Loads of dishonesty! We ordered an item from Amazon. The item was marked for delivery. When it didn't come, I looked on Amazon, and FedEx had flagged the its with a notation saying WE had changed the shipping instructions. That was a lie. I called the national FedEx customer service line and complained because we also had a problem (late and lie) with an order from Walmart. I was assured I would have my orders the next day. Instead, the FedEx marked it for delivery, failed to deliver, and entered fabricated tracking notes for for several consecutive days. I will be avoiding FedEx and vendors who use it from here on. Terrible service! My opinion is that employees are now intentionally messing with my delivery as we have never had problems this bad before (though we have had issues).
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July 2021 by David B.
Whenever I see that I am to receive a part order via fedex I cringe. They have yet to deliver an item on time. A couple of times they even returned to sender my appliance parts my customers are waiting for and twice items were lost. One of these times I had to eat the cost because of their incompetence. I use to work for an appliance repair company and about the only time I couldn't find a customer was if I was given an incorrect or completely wrong address. Today with. GPS, I just don't understand why better service isn't post from a major delivery company. And if you try to call them direct, good luck. All I can get is their automated answering system. You can talk to a person who is in Asia or some place else. No possible way of getting a message in a timely fashion to a driver to assist him with verbal directions. By the time I get my package, I could have had it sent by mail and get it quicker. It's a wonder they can stay in business. Probably their outrageous shipping charges help with that. Whenever I am given a choice on shipping I request UPS or snail mail. Either one works better in my area of Marshfield VT
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April 2021 by Roxanne M.
We have repeatedly asked FedEx to drive up the driveway and leave our packages on the porch or infront of the garage. I can see them leaving the packages at the end of the driveway when it's winter time but a perfectly spring,summer & fall day !!! They either leave them at the end of the driveway on a rural road or at the mailbox or tied up in a tree !!!! We have complained so much to FedEx about this !! We have never had UPS leave our packages like that, they go above and beyond to get the packages safely to our porch even in the winter. Come on FedEx step up your game.
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January 2021 by Karen F.
If this is the main Williston FedEx distribution point I have nothing but a POOR! rating for them. I repeatedly have packages left at my mailbox, in the snow, tied to a flag pole, etc. We live on a rural road and packages are not safe "on the road" with no protection. The tracking information indicates that they were delivered to the front door. WRONG! This has happened atleast twice this season. Our driveway is not that long and is always plowed so that is not the issue. I realize the quantity of packages this season has been a problem...the delivery people should not be adding to this stress. The worst case was a FRAGILE marked, small box that was delivered and left in the tire track by the garage door. As I backed out of the garage, nothing being seen on my backup camera, well you know what happened to that package. I tried to call to place a complaint and after 5 days gave up on an expected call back. I again tried to call customer service only to have people from numerous foreign countries hang up on me when I said I need the phone number to the local Williston office and wanted to make a complaint. I was finally able to reach a person in the Memphis office who was more than cordial but none of this did my blood pressure any good. When you hire people..be sure they understand that they can't leave packages on the road and indicate they were delivered to the front door!! People are going to start contacting their sources of purchase recommending that they not use FedEx because of issues.
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December 2019 by Stephen R.
They couldn't suck more if they tried. The Williston FedEx center is the worst of the worst. My cell phone has been sitting there for 6 days and they still haven't delivered it. Every day it's scheduled for delivery and it never arrives. I will probably be returning the phone to WalMart out of spite and get one elsewhere.
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November 2019 by Debi G.
0 stars ! I have been waiting for a package for weeks and they refused to deliver it! terrible customer service! especially when there's no direct phone number. Ship with UPS!!!
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September 2019 by Mary L.
Very disappointed with the way my tire order was delivered. Over $1000 worth of tires just thrown on my side lawn close to the road. I can't see who comes in my driveway from my home office and the traffic noise drowns out any sound of someone pulling in to the driveway. If I hadn't happened to spot them through the window going into the living room I never would have known they were here until I checked my tracking or got a delivery email. Anyone could have pulled up on the side of the road and loaded up my tires and drove off with them. The drivers who make deliveries of items like this should have to at least knock on the front door to let people know their orders are there. Especially if there is a vehicle in the driveway indicating that someone might be home like me. This really isn't acceptable behavior for delivery drivers
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August 2019 by Katie T.
I actually debated if it was worth it to leave one star. I am not normally the type of person to go out of my way to leave a review for a company like this, but hopefully it'll be a warning to others who choose FedEx's Express shipping. For starters, I was home all day today -- Around 2:30PM, I heard a knock at my door. It took me maybe 45 seconds to get there, because I had to get my dog out of the way. By the time I opened the door, there was no one there, no package, and not even a notice to let me know someone had at least TRIED to deliver it. So there's that. The only reason I knew it was a delivery driver from FedEx is because I checked my tracking info (not through FedEx -- through the site I had ORDERED from) and saw that there was an 'attempt' made. So, following the pickup instructions, I went down to FedEx in Williston at 5PM, which was a huge mistake. First of all, the guy working there (Tuesday around 5PM, Aug. 14th) looked like he didn't want to be there at all. So as politely as I could, I inquired about a potential package that had come back from delivery. I could barely hear this employee let alone understand what he was trying to explain to me. When I asked him to clarify, I was spoken to as though I was a complete idiot. Not only was I fed back generic information as though I was a child, but I did not have my question answered and in the process, this employee ensured that all the details about my delivery (including where and who it was from) were spoken out loud... I'm not even sure if that goes against privacy practices. When I called FedEx, I was told (via automation, of course) that I could pick up my package before 7PM -- Yet my driver was not meant to be back until 6:45PM. I RARELY write reviews like this, but it's a shame to me that simple questions such as mine receive such unnecessarily mean responses. Be wary with this shipment center; I highly suggest making an account on FedEx and including specific delivery instructions. I just hope that the ones I wrote actually get read.
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May 2019 by Jacqueline S.
I was suppose to have a package delivered today. I checked the shipping status online and it said it wouldn't be delivered until Tuesday. I called the number on their websites and to no surprise it was an automated system. They in fact informed me that I could pick it up right in Williston today with no problem. I went to FedEx to pick up my package. First off the guy at the counter was rude right away. He was glaring at me, kept checking his watch and never even said hi. He only said pick up or drop off. That is horrible customer service! Once I told him the information regarding my package he began to tell me that I wasn't getting it today. Because they were all sorted and in a big bin and that he didn't feel like going through all those packages to find mine. That is a terrible reason not to help someone!! This is one of the reason I prefer UPS!! Oh I didn't even mention it was suppose to be overnighted to me because I paid extra! It was shipped two days ago!!!
