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January 2022 by Carrie H.
They charge you $25 per overdraft charge even if you don't have overdraft protection. The whole point of not being enrolled in overdraft protection is for the card to decline if funds are not availabe. When I go to my account and see that I have the funds available, I'm going to use my card. Robin's is the worst bank you could bank at and their employees are extremely rude. They also remove reviews from their Facebook pages.
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October 2020 by Tracey D.
It is absolutely ridiculous how hard it is to get someone on the phone. I have called multiple times trying to speak with someone and have been left on hold. It is going on an hr and still no one! They need to find a better way to get in contact with some one. I am pissed!!!
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October 2020 by Elliot H.
The worst banking experience I have had in 54 years of banking with an banking institution. I have had the wrong information provided constantly. I currently have two active accounts which I keep getting nickeled and dime with charges and fees. The overdraft coverage program is a joke and the program was not explained correctly with the representative that I sign up with. A car loan which I am helping a member with after they where hospitalized and out of work with no income for 6 months,, has been a nightmare to work with Robins to get the loan current . My daughter has tried 3 times to have an IRA transferred to Robins but has know given up and wants to close her checking also with Robins. When I call to explain my frustration with Robins I get lip service and no feeling that they care. Yet I keep getting emails about how they are working with members due to Covid-19, which has impacted me and every dollars counts, but I have yet to have any consideration shown to my concern when I reach out to them. I always believed in Credit Unions before Robins, because of Credit Unions willingness to work with people and their needs, but, Robins is a major exception and disappointment. Stay away and find a better banking institution UPDATE: I received a call this morning and after a in depth review all of my issues where addressed and my faith in Robbins Federal was been restored. Unfortunately it took drastic steps to rectify the issues.
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September 2020 by Icy E.
My experience with this bank has been down than up. I even remember closing my account once before due to poor customer service but opted to give them another chance with this time around being 12 years. Mobile deposit is a joke. Cashing payroll checks is a joke whether via mobile deposit or in person "if" it is a certain amount. I've heard this a little more than I can tolerate. "We need to see the stub that comes along with this check." And this is even for cash advance checks that I receive from my personal credit card company. My stubs are non of your business. If you can't tell a legit check then maybe you don't need to run a business. Many of their employees have the worst attitudes....not all but many. But my point is I have gotten another bank. I am currently switching my automatic drafts and even told my employer to cancel my direct deposit to this bank and provided them with my information. This bank will help customers that are non members quicker than a member and if they offer to help you, trust me an interest rate comes along with it. Don't call me after you see my auto payments come through my account and offer me 2 percent lower than I am paying because at zero percent ELSEWHERE.....you can't get no lower. I have great credit and never experienced insufficient activity. I am worthy of good customer service which should be at all times All customers are worthy of that...not only me. In closing, Robins wants loyal customers. They don't want to be loyal in return.
