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June 2023 by Robert H.
I went to pick up my prescription this month like I have always been doing for more years than I can recall. I take a rather high dose of Hydrocodone due to bad knees (50mg / day) but now that I am on Medicare, I'm ready to get surgery and get off the pain meds. The issue is how my insurance pays for this. Blue Cross will only pay for so many pills per 60 days so I've had them charge the scrip on a discount card every other month! No problems on my end but the CVS staff never seems to remember this process so we have to keep reminding them. Now, I'm on my own this time and the Pharmacist decides to play hardball and acts like she has no clue what I'm talking about and charges me the whole amount for the prescription! I try to explain my side of it but she's not interested in what I have to say regardless of how long I've been getting this filled there!! Yeah, I'm pissed off and ready to leave for "greener" pastures! Walgreens here I come!!
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April 2023 by Lorraine P.
My doctor's office sent my prescription here accidentally (rather than to my normal pharmacy). This location has a history of extremely long wait times in the past so I have had my prescriptions transferred. I figured I'd suck it up and go pick up my prescription. After waiting in the car in line with 2 cars ahead of me (about 20 minutes) I got to the window. Several different pharmacy techs walked by the window without acknowledging me while I sat there for 15 minutes! Not one even said, "we'll be with you when we can!" Finally someone came and waited on me. All in all, it took about 40 minutes to pick up a prescription that was ready! This is not an anomaly...it is like this every single time I've been in. I understand being busy, but with at least 3 techs in there and a pharmacist, I would hope service would be a bit quicker. If they were apologetic or even acknowledged the slow service, it wouldn't be as frustrating, but it's obvious that they don't care or see an issue with it.
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March 2023 by C M
This pharmacy has gone downhill. We waited in drive-thru for almost 30 minutes only to be told script was not ready despite calling to check on status and told it would be ready the day before. Then, was informed it would be next day, so I call again and automated service said it’s on auto-refill but would be filled that day. To make sure, I went through hoops trying to speak to a pharmacist and was on hold for what it seemed like forever. I finally hung up. Get it together, CVS on Russell Parkway. People have options and will get tired of this nonsense and take their business elsewhere.
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February 2023 by Sq7 K.
I was in there yesterday. It took me 20 min to be waited on to pick up meds. That's three strikes. I have canceled my care pass and have transferred all of my family's prescriptions to a local pharmacy. Won't be coming back. I would also like to add that your prices are higher and if you choose to use your care pass rewards still comes out to the same as going to Walmart to buy vitamins and what not. Also always out of stock or charge to much for the same prescription I can get somewhere else cheaper or no money at all. Shopper beware.
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February 2023 by Google user
This pharmacy has gone downhill. We waited in drive-thru for almost 30 minutes only to be told script was not ready despite calling to check on status and told it would be ready the day before. Then, was informed it would be next day, so I call again and automated service said it’s on auto-refill but would be filled that day. To make sure, I went through hoops trying to speak to a pharmacist and was on hold for what it seemed like forever. I finally hung up. Get it together, CVS on Russell Parkway. People have options and will get tired of this nonsense and take their business elsewhere.
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February 2023 by Derrick Deane
Pharmacy is horrible. Extremely slow, waited in line for over 20 mins with only one car ahead of me
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November 2022 by Vickie Niedrauer
Kind Sometimes slow even when RX is ready. PH Cheryl is terrific We have known her for years and is always good to see or hear her.
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May 2022 by Ashanti Beck-scott
On hold for over 40 mins every time I call the pharmacy!
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May 2021 by Andy Lanier
Ordered a prescription online and it was supposed to be ready for pickup at 2:00. I drove into town to be there at 2:00. I waited over ten minutes in line and when I finally got to the counter and told the lady my name another lady said I was just calling you. We don't contract with your insurance anymore. The call came in at 2:05. I absolutely hate having my time wasted. That call should have been much earlier. Complete lack of professionalism. I think that just fixed it where I won't be contracting with CVS any longer.
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July 2018 by jerry allegood
Convenient
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May 2018 by C M.
This store has the worse cashiers of all the CVSs. I'm a regular customer of CVS and I get my prescriptions filled there often, but the cashiers (2 of them in particular) at this store always give me a hard time and cold shoulder. I always feel like they don't want me to be there. The cashiers would normally say Hi to the customers when walking in but they never say Hi to me. After I walk in, I notice they would say Hi to customers that come in after me. I would go to other CVS stores and I am always greeted with a Hi. Great way to treat your regular customer! One of the cashiers must have never used credit cards before. I always use credit cards for everything I purchase no matter how small the amount. When I use my credit card, she would always say "You gonna charge that?" in a condescending tone. Yeah, you got a problem... She even threaten me by saying that CVS will start charging a fee for any credit card purchases of less than $5.00! WTF?!?!? We can now use cell phones to make purchases and she's telling me this BULLSH*T!!! She told me this several years ago and CVS has never implemented this fee. I've gotten to the point that I only go to other CVSs around the Warner Robins area and stay far away from this one. The cashiers here think that they are better than everyone else and that they can bully their own customers. YOU'RE A CASHIER AT CVS!!!! YOU AIN'T SPECIAL!!!!
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September 2017 by victoria h.
Sent there by urgent care down the street to get a Rx. Went straight there. Pulled into drive thru behind another car at 7:59 pm. Apparently they close at 8. They rolled down the security door while we were in line. Went inside and although the people in the pharmacy admitted they saw us, since we didn't reach the window before 8 they wouldn't fill my Rx. A blonde women behind the security door (they refused to talk to me face to face) was shockingly rude: she argued with me about what minute we arrived and snapped, "we work 12 hours and want to get home to our families." She was dismissive and uncaring. If I came from urgent care that should've told her it was important. Filling the Rx would've taken maybe 5 minutes. What business slams the door in a persons face as they're standing there? I'm appalled, but as other reviewers stated, they are pretty rude.
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July 2017 by Shavonda Brice
They suck and very unprofessional, one lady with blond hair stayed on the phone the whole time and also she had an rude attitude. I DO NOT ask for anyone to go there
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July 2017 by califcamper .
Was prescribed a drug from here and it was completely wrong. Mother ended up at emergency room and is still having issues. STAY AWAY
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July 2017 by Efrain Jaimes
Called to ask if they had the peach 👠pass and they did, spent less than 2 min