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January 2024 by Brian Williams
Definitely would recommend to anyone in the market for a vehicle. Marcus was my salesman and Stephan was my financial manager. They did a wonderful job helping us through the process to get my family in a reliable vehicle. I will be back for my next purchase.
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January 2024 by Morgan Mullis
My husband and I went to Five Star looking for a specific car. Mr. Brian Amis was our awesome salesman. He helped make the process so quick and easy. We wanted a vehicle that wasn’t on sight at this location but Brian Amis was able to help us with all the details and financing AND have the car ready for us to pick up the very next day. We loved working with Brian not just for the great job that he did but also his awesome personality. He was super professional and personable throughout the whole experience. If you’re looking for a new vehicle Five Star is the place to go!! My family loves our new Jeep ?
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January 2024 by Kay Monay
Thank you to Five Star and John Howard III. Customer service was great! And he was very patient with us, especially with my child being all over the place lol. I came with nothing and left with a brand new 2024 JEEP and I love it! I’m in love, I can’t stay out of it. Highly satisfied!!!! Thank you John Howard III again.
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January 2024 by Madisyn Pressley
Overall, we are satisfied to have finally brought this truck home. I give a 4-star review just because of the financing issues we had. All I can say, is make sure you ask what happens if you do not finish financing until after hours. You may or may not be told a week and a half later after purchasing your vehicle that you never actually got approved because of a “preliminary approval” on your loan application. They lack letting their first time buyer customers know what this is. Besides that, our salesman, Marcus, was very helpful. He answered all of ours questions. Our financial advisor was also helpful in finding us our loan options. The dealership helped us get a dent fixed that was not seen by the dealership themselves and we found after bringing the truck home. Once everything was worked out, I’m just happy the truck officially came home. It sucks when you’re told you might have to give it back.
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November 2023 by Rose Americain
I just want to give a HUGE shout-out to Ms. Tela, my Service Advisor! This lady was a God sent! Thank you for picking up the slack and assisting me with my vehicle. Thank you for your patience and compassion! I thank the Most High for your professionalism and great customer service! Once you took over the care for my car, you went straight to work and stayed on top of updating me throughout the entire process! If you need your car seen about, please ask for Ms. Tela, she is truly awesome! Thank you for what your manager did to assist me, I am forever grateful!
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November 2023 by Harold Weaver
Extremely Dissatisfied. Most of my reviews are positive, I usually avoid posting if it is negative. On this occasion the service manager wanted keep my car hostage for parts that I was unaware of. They told me parts would come in to fix my window in about a week. I told them I could not leave my car there for a week due to military obligations.5 Star told me I needed new window motors to fix my issues. After getting a second opinion from another dealership. It was discovered that I needed lube to stop the squeaking.It was very disheartening to know 5 Star would scam MILITARY members in a military town. I would not recommend them to anyone. They failed to uphold standards and customer/military trust.
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November 2023 by Steve Huey
For what we went through. Five Star Dodge made it up with a newer truck. Which they offered us a brand new Truck of our choice. We went with the 2022 Truck which is a beautiful Truck inside and out. With a little over 11000 miles. Beautiful blue. Plenty of Room 4 door. Alot of people told us it's a beautiful well taken care of and clean. Thanks 5 Star Dodge,Jeep,Chrysler.
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October 2023 by Ashlee Burnette
Don Johnson hooked me up with a beautiful brand new car! He is awesome and so great to work with! He also took the time to show me every feature in the car and with the Jeep app! Will definitely be using him for years to come! We love Don!
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October 2023 by JOSEPH DUKES
Marcus Jones and the sales manager Tyler made my buying process extremely easy and provided excellent service. They both worked hard to get me the best price on a new 2023 Ram 1500. Plus, I was in and out in less than an hour with my new truck. Would highly recommend these guys!
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September 2023 by Frank M.
Dropped off the vehicle on a Tuesday morning for service and recall. The technician said they will take a look at it on Thursday and it should be done on Friday. I called a couple of times to get a status but received the runaround (short staffed, 80 something vehicles waiting to be worked on, etc). They said they would call me back later or the next day with the status. I never received communication from the dealership about the vehicle until I showed up the next week on Wednesday. Continued to get the runaround but they would call me later that afternoon with a status. That was the first time that I actually got a phone call when they said they would and it was done the following day almost a week later than they original estimate. One of the technicians said this is how they normally run things. Hey, here's an idea take in less vehicles so you can catch up and people's vehicles won't sit there for a week and a half to 2 weeks.
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September 2023 by Daniel
Had a Great experience. We where met by Melvin as we arrived. He responded are space but was very helpful. Melvin asked all the rightQuestions and led us right to what we were looking for. Then came teyla to assist MelvinWith negotiating price. These 2 were amazing.After that came Ali the finance lady. Who was very helpful and very good at what she does.These 3 made our experience very comfortable and fast. I would recommend the dealership to anyone looking for a great experience.
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September 2023 by Tracy Bonner
Labor Day I had an enjoyable car buying experience.! Carlos Nelson was my salesman. Carlos did an excellent job getting me into the car I wanted. Ali Adams followed with going over the financial paperwork. Ali and Carlos were super nice and Knew there stuff. Will definitely recommend this dealership!
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September 2023 by AirCondaTV
Our sales rep was Don Johnson. He was super personable, helpful, knowledgeable. He helped my wife and I through a pretty stressful time because had to unexpectedly buy a car. Definitely highly recommend Five Star. Ask for Don.
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September 2023 by Cheqweia Bullard
HUGE thank you to Tiffany Atkinson on helping me get some wheels back on the road! She was definitely a blessing to me! Tiffany went ABOVE and BEYOND to make sure my needs were meet and that I felt very welcomed and comfortable during my visit at the dealership. I highly recommend anyone in need of good transportation to contact her, she will get the job done! Thanks for everything!
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August 2023 by M&M Monitors and More
Had a Great experience. We where met by Melvin as we arrived. He responded are space but was very helpful. Melvin asked all the rightQuestions and led us right to what we were looking for. Then came teyla to assist MelvinWith negotiating price. These 2 were amazing.After that came Ali the finance lady. Who was very helpful and very good at what she does.These 3 made our experience very comfortable and fast. I would recommend the dealership to anyone looking for a great experience.
