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November 2023 by Charlie Shimp
Extremely appreciative of this shop. Best customer service around! Logan was always so nice and did not ever seem bothered from my calls. Thank you all very much.
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November 2023 by Bob Keller
Five-star done an absolute flawless job on my truck repair. They were done a week earlier than initially anticipated and the truck looks brand new. Someone always answered the phone when I called, they were always considerate, and addressed my concerns immediately. I will use Five-star Collision anytime I have a vehicle body repair need. These guys and gals are top-shelf professionals all the way. Holy cow, just picked up my truck and noticed they also did a full inside and outside detail. I am more than satisfied. Amen!Service: Auto body & trim repair
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October 2023 by Contina R.
Took vehicle(2021 Dodge Challenger) to get front grill repaired $2000.00 job which supposedly would only take 2 weeks. Well 7 weeks & $10,000.00 later my car is ruined. They disassembled my whole car and not to mention they took parts off my car for no apparent reason. They claimed to have done work that was not actually done and claimed to replace parts that they didn't replace. I am giving them a chance to fix it properly however I have spoken with a lawyer & have them on standby just in case. It's a good thing I took photos and a video of my car before it left on the tow truck AND after supposedly repairs had been made. My car looked like it had just left the show room floor before they got a hold of it and once I picked it up it looked as if a junkie got ahold of it or someone took some of the original parts for their own personal gain. Definitely doesn't sound like a Challenger with a Hemi in it. Stay Away From This Company. Pics below will show more details of how my car looked after I picked it up. Car was rattling bad upon pickup only to find out the exhaust had not been screwed down, steering wheel was full of oil, door is off track and pressing against my seat, hood doesn't line up, paint everywhere on the inside of my car on my black interior, headlights are not pushed all the way in and can be pulled of by hand, replaced screws so long that it burst through the trunk and chipped my paint then they painted clear gloss over the cracks, cushion in trunk ripped, etc...too much damage to continue to type about. Disassembled my whole car just for the minor damage posted on this review. Paperwork says they had to replace my rear bumper when nothing was wrong with either bumper and definitely not the rear bumper. Everything thats not labeled in the pics below was destroyed by the repair shop....I'm in disbelief because why would you disassemble my whole car for that minor damage? Stay Far Away From These Ppl!!!
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October 2023 by TR RON
I have an issue with my hood that needs attention and was told I would receive a call back but still no call yet. They also didn’t put all my parts back on my vehicle with claims of pieces being on back order. This piece has been on back order for 1 year now. Mr Patrick Sullivan told me he would take care of me but I’m still waiting to be taken care of. Thanks five star.
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October 2023 by Elaine Mims
Five star collision is just what it is, five stars. I love this place every time my vehicle was involved in an accident they was exceptionally great. I will forever used Five Star Collection for all my accident needs.Services: Auto body & trim repair
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October 2023 by Luis A.
The rear liftgate is no longer operational. I reached out to try and get it fixed and they said to email them.Manager Christopher Jackson reached out to see if we can get something scheduled on 19SEP23. I responded on 20SEP23. I have yet to hear back. Today is 4OCT23.....Update - my car has finally been fixed. It took a bit longer than I would have preferred but the important part is that they came through. Thank you! 25OCT23
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September 2023 by Robert Glass
Very courteous and friendly. The only problem or issue I had was with waiting over two weeks to get my car back. I was a nap. I would give it five stars.
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September 2023 by Matthew Morgan
If you have any type of damage to your vehicle and need it fixed. This is the place to go.Pros: Candace greeted me the moment I arrived with my vehicle and was very thorough with explaining what the process was. She handled everything and updated me almost daily with the status of my vehicle. When it was completed which was timely and a day earlier than expected I was greeted at the door just like before and the checkout process was easy. The front desk girl was polite and professional and appeared to really enjoy her job. The head guy in charge up there really has his employees working together. You notice small details like that about a business and to me it shows up in the work ethic and effort put into the outcome of what they provide. My vehicle looked brand new which is what you would expect from a place calling themselves 5 Star collision repair. I thought it was blind arrogance when I first saw the company name but they live up to it in every single way. Also I don’t know the name of the guy who does the detail work before you get your vehicle however that man is on a different level. I have had many vehicle detail jobs done including me doing my own and they don’t even come close to the perfection that this man has. I will take my vehicle to him forever because of the showroom level status detail work he did cleaning the inside and outside of my vehicle.Cons: Candace dresses like a third grader.Services: Auto body & trim repair
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August 2023 by Jeremy M
After heavy damage, I had my driver door replaced and repainted, here. I made an appointment. The car was repaired and ready 3 days later. When they called to tell me it was ready, I was sure they had the wrong number. But, it was. Like new. Very impressed.
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July 2023 by victorria mcghee
after calling around to numerous collision places around town 5 star collision was the one with the fastest service wait. dropped off my car july 5th (on very short notice) and got it fixed within 10 days ! customer service lady in the front (Logan) was very sweet and helpful. anytime i had a question i called and got a quick answer and friendly conversation. the guys in the back did an excellent job fixing up my car and making it look brand new again!! 10/10 recommend. before and after photos shownService: Auto body & trim repair
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July 2023 by Neat Sao
I appreciated the status of my vehicle calls and texts. Customer service was great, the willingness to explain and ask questions. My car looks gud!
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July 2023 by Karla Rucker
They are very kind and very understanding and they work with you patiently without losing their cool. Everybody there treats you with respect and like family they did a wonderful job on my car.Service: Auto body & trim repair
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July 2023 by Megan Kerr
They made my truck look brand new again. They kept me updated along the way. From the very beginning, I knew exactly what to expect. I'd never been in an accident before or needed body work done until recently, and I was very confident leaving them with my vehicle. They had my truck back on the road in less than a month, too.
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June 2023 by Shawn Buchanan
They are awesome. Professional, organized and great at providing updates. I am an insurance agent and take my own vehicles to them. I would highly recommend the location on Russell Parkway.
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May 2023 by Losing Drea
My car is currently there for collision damage after a wreck it was involved in.So far these guys have been up front, honest and courteous as well as knowledgeable and have treated me respectfully by taking time to work with me from having a tow come pick my car up because it's not drivable and it being taken to their shop, to answering any questions my husband or I have had regarding the process and what we we can expect moving forward thus far.David has been fantastic to deal with so far, and I'm looking forward to dealing with Patrick or whomever else I might have to speak with throughout the process.This shop was recomended by my insurance company and though they are busy like most all other recommended shops within 50 miles from me they were able to get my car in within a week rather than 2 weeks or even 2 months like those other places.