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November 2023 by David Fryt
I had my car in for new tires and a few other things. I had made an appointment to drop it off first thing Friday morning. By Friday at 5pm right before closing, I was dropped back off to find out almost nothing had been done to my car despite having an appointment and it being there for 7.5 hours. When I asked when it would be ready, nobody was able to give me a straight answer on the day or time. Finally I was able to get an answer of Saturday at noon only after the service manager stepped in when I mentioned that I would need my car to drive to work on Sunday. Come Saturday, I did not get notification that it was ready until 2pm. When I arrived, I was billed $2,400 higher for a total of $5,700 despite being told the only additional thing found during maintenance was a front drivers-side strut. Nearly $2,000 of the bill alone was labor, but I know they weren’t working on my car the whole time because I saw that very little had been done by 5pm on Friday, 7.5 hours after I had dropped it off for my scheduled appointment. And the worst part is that I asked for a complimentary wash, and my car came out dirtier than I had brought it in with a large amount of sticky residue all over the hood. I asked that they run it back through, and they just sprayed off the hood, not making it any better. They then stated I would have to bring it back in Monday to get it washed again. Finally on Monday they were able to wash it and make it right.
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November 2023 by Jeff Quattlebaum
Joey Jackson from the service department is truly the only reason I keep returning to 5 Star for service. He is always there to greet me with a kind welcome and actually listens to me when I tell him about my car. Would highly recommend working through him for service needs.
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November 2023 by Brian Andorfer
I was very pleased with the Salesman (Noah) I had. I have been hesitant in buying a car for the last year because every time I visited a dealership none of the sales people had any answers for me when discussing the different options and difference between the models of vehicles I was interested in. I also got the impression they didn't really care if I bought a vehicle or not because with the shortage of vehicles they were going to sell it to someone either way.This wasn't the case with Noah. He wasn't pushy, and he knew all the specifics and had the answers I was looking for. He helped me over a period of 5 months to find the vehicle I was looking for. He was very patient and understanding. I wish all salesmen were more like him.
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October 2023 by Kristen Palmer
Your dealership restored our faith that there are good honest dealerships that do the right thing. Daniel Shetters did an excellent job answering all of our questions and responded quickly.Daniel and Andrew Manning worked diligently to help us get the vehicle we wanted. Overall, it was a great experience.
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September 2023 by Kevin Angell
I worked with Louie and he is the reason i didn't walk away was him I would give him a promotion if he was my employee
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September 2023 by Gary H
Great experience, the team at Five Star was great to work with . Sparky and Jeremy were engaged, listened to my feedback and worked in partnership to get to a deal that I felt had the proper value. Sparky was on top of everything and never applied ‘over the top’ pressure. Jeremy was able to bring it all together and get it closed. My experience at the dealership executing the trade and purchase was as smooth as could be. Thank you to the Five Star team for helping me locate and purchase my new truck.
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August 2023 by Caleb Bohannon
I just wanted to let you know that the services provided to me by your sales person Jahnye Segnegon was exceptional! The process was very smooth and in a timely manner! I’ve never had a better experience purchasing a vehicle through a dealer than I did with her! She made me feel like she was truly there for me and what I needed and has kept in touch ever since ensuring that I made the purchase I really wanted! She we out of her way to locate the additional things I needed for my vehicle! And ensured that it was properly taken care of before delivery!I also have to say, Andrew Manning back in finance was absolutely excellent! He definitely made sure to explain everything I had questions about thoroughly to where I could feel comfortable in my purchase! Everything was in order and running very smoothly the whole time. He also ensured that I got the extended warranty that best fit me and what I needed as well as the GAP insurance.I can only hope that these two individuals are around in the future if I ever have to/ want to come back and trade/purchase another vehicle. Again, I’ve never been more satisfied in purchasing a vehicle than I was with them!
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August 2023 by Kelley Wetherington
Five Star Chevrolet Buick GMC gave me the best vehicle purchasing experience that I have ever had! Byron was very prompt answering my initial inquiry regarding vehicle availability and went a step above sending me a walk around video of the vehicle, verifying it was as nice as online photos.When I went to see and test drive the vehicle, Byron was very attentive and focused on great customer service while educating me on the vehicle. When we discussed pricing, the print out had a base price that was slightly different from the system generated email price I received that morning, but Byron was quick to bring to the general sales manager's (Alan) attention, and it was changed. Alan made a point of stopping by to apologize for the discrepancy. The great customer service continued with the finance manager, Peter, who took the time to thoroughly explain purchasing, and initiated having the vehicle delivered to me, since I live two and a half hours from the dealership.I spent a couple of weeks researching vehicles and once I decide, compared offers and Five Star had what I was looking for. Doing business with them was well worth the extra drive!
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July 2023 by Octavia Iverson
Loved my experience from the salesman, Byron to the finance manager, Andrew. Got me into something very reliable! I will definitely be doing business with them when it comes time for an upgrade. The staff is very professional and show that they really want to help. Will be my preferred dealership moving forward!
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July 2023 by Amanda Harmon
I had the privilege to work with Louie and Peter. They both go above and beyond to help the customers. I just purchased a vehicle and is pleasantly pleased with how the whole process went. There are a few things that will be worked on but glad they take pride in their work to fix it. Also, I like that all customers are treated the same no matter how much the vehicle costs. I have not purchased a vehicle in a long time, but I’m very glad I stumbled across Five Star. I definitely recommend giving them your business.
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May 2023 by Brittany Foster
Josean Pittman was amazing helper! Got me into something newer and safe for my kids to be in. If he there still by the time I want to update again I would do work with him again. The manager that work there was the first person ever help me build my credit and sold me my first ever car. I would pick Josean Pittman over to help me again. Basically paid off my truck for me that I haven’t even had for a year somewhere else I got and got scam by Hyundai five star on it due to it have major problems and issues. My experience was great with Josean Pittman at Chevy.
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May 2023 by Cory Marberry
January of 2023 our Kia Soul, my wife’s daily driver, died. She’s always wanted a Jeep wrangler and found the one she wanted at Five Star Chevy. That’s where we met Noah. He was helpful, friendly, and most importantly completely upfront and honest. So much so that I went back yesterday because he found my perfect Jeep. I cannot rave enough about how much Noah help make our families dream reality. I hope he stays in the car business because we will be dealing with him for every vehicle purchase from now on.
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April 2023 by Ryan Mctyeire
Noah Howard Williams is an excellent salesman. I told him my situation, he handled it no issues in a prompt and quick manner. They really took the hassle out of buying my 2019 Colorado. Noah’s saying is “I Noah great deal when I see one”, he’s a great guy!
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April 2023 by Juan Saez
Salesman Rodney made my purchase a breeze. Well informed and very professional. Very attentive to our every question or concern. If you want your car buying experience smooth and easy. Go so him for sure.
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April 2023 by Morgan Durden
Stellar experience! From the minute we walked on the lot, Five Star attended to our every need and question. I would recommend Amanda to anyone! We also loved Andrew in finance. Amazing customer service! We drove away extremely satisfied with a brand new Chevy Trailblazer.
