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April 2023 by Terlina Williams
Mrs. Stephanie is awesome! Their friendly and professional. I could ask for a better experience!!!
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March 2023 by Wilma Fiddmont
Representative was very caring if my situation. She worked until it was done and I was satisfied.??
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March 2023 by Brittany Whittington
Really like this company
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May 2022 by Karen Lynch
The first rep that I sat with was very nice but had to contact her supervisor to verify if I could claim my 2021 property taxes. I left my paperwork and 2 days later she called and said it was ready. When I arrived she was with another customer so I sat with another rep. The second rep seemed annoyed she had to assist me. Was charging me $460 to do my return and I was only getting back $66. I had to ask if I could review my return because that didn’t sound right. I got a “puff” from her on that. I realize they didn’t include my IRA and when it was applied then I was getting $1,400 back. That’s a huge difference. This was my first time using JH and I won’t return next year. Customer service needs to be included in the training and more in-depth audits on first year reps needs to be conducted.
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March 2022 by Teddy Blankenship
Keep calling me saying system is down and that has been a week ago today ... So much for fast refund . one star only cause can't give a half one. Do better fix your Ethernet cord
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January 2021 by Stephanie Hope-Brownlee
I had an appointment this morning at 10 am. Received MULTIPLE texts to arrive on time. So I showed up 15 minutes early. It’s 10:07 now and still NO ONE HAS SHOWED up. I was a first time customer but I’ll just file them myself now. Bad look on your company.
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January 2021 by Robert Taleb
I've been with Jackson Hewitt for over ten years and they have always maximize my returns. Jackson Hewitt has always treated me with the respect and honesty. I truly would recommend Jackson Hewitt to anyone looking for a tax preparer.
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April 2020 by Tamia SL
He does a great job in helping people out with their taxes, and he's very caring. God bless him.
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February 2020 by Jose Garcia
(Translated by Google) He is a kind / patient / very professional / and loving person
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February 2020 by Angela Williams
The process was fast and Altanese was knowledgeable, nice, and fast!
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February 2020 by Jonathan Bean
Great and knowledgeable staf
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January 2020 by Billy Jacobs
April pre-filed our taxes for us and took a coupon we had received in the mail. She had explained that the coupon could not be added until our taxes were filed with our W-2 and she would leave the coupon in our file. When we returned with our W-2 the coupon was no where to be found and a discount of a dollar was applied. April could not be reached for clarification. This is unacceptable, and exactly why I had previously stopped using Jackson Hewit! Extremely unsatisfied!
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January 2020 by Jennifer Gandy
Altanese was wonderful!
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January 2020 by Zymere Bell
Great service and hospitality
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January 2020 by Ronald Richards
Our tax preparer was friendly,knowledgeable and helped us get everything back that we deserved . Thank you miss M. Goolsby for all you have done.