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December 2023 by William Argo
I called him thinking he was my agent. But unfortunatly he wasnt. He stayed on the phone for 20 minutes locating my agent which was in albany these guy are so helpful he saved me a lot of trouble
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November 2023 by Ron V
I've been with Allstate for over 40 years. I won't switch for two simple reasons: 1) Their local agencies and 2) their rates can be as customizable as competitors. Every time I call the Jonathan Williams Agency, I get a live person in short order. They treat me like a valued customer. They help me through complex situations. For car or homeowners insurance, they handle my claims fairly, promptly, and keep me informed. They show me how to save money. Recently they refunded $197.00 when I signed up for their app. Coverage is outstanding and they never, ever suggest they would drop me because of a claim like one company did many years ago. Why switch? They are the best!
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November 2023 by Madison
Never answers the phone and they never return calls. His sister sends out these nasty emails and letters to inform you if are late or something isn't right. However, you can never reach anyone. Just rings and rings. Horrible customer service and very unprofessional people work here now. Yet they have no problem taking ones money. Go somewhere else unless you like just being a number.
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May 2023 by Tanya Washington
Trying to talk to my agent have not heard anything back from him yet and it has been a week now.. Not satisfied with my insurance right now.. Car insurance is highway robbery and I have been trying to find out why my insurance is so high with my perfect driving record.,
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April 2023 by Beverly Partin Nasworthy
The office is clean & comfortable. The agents are knowledgeable and personable. Allstate has had our business since we were married 65 yrs ago. Whatever life throws our way Allstate is like a good neighbor & helps us through the situation.
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December 2022 by Austin Rowe
Awesome Insurance agent that actually cares and will go above and beyond to help you get the coverage you need and at the best price possible without any of those add ons or extra stuff others might try to add into your policy that isn't needed or is not worth it. Definitely worth coming to if your in need of a new coverage company!
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October 2022 by dao xiong
I’m going to agree with the other 1star yelp review about this agent. I’ve been with Allstate for 5+ years and had to switch when I moved to GA. The customer service that I received here was subpar to previous agents I’ve used. Their lack of customer service and communication is why I decided to move on. I would suggest finding a different agent if you want to stay with Allstate.
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July 2022 by Carlos Jenkins
Through all the many constant difficult times I've been going through,your employees have been so kind and understanding. They truly did the most they could to help me. Things are getting better for me, and I plan to not to change our relationship. I recommend you guys ALL THE TIME. GOD BLESS YOU ALL, AND I THANK YOU FOR WHAT YOU DO.
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July 2022 by Caleb Brooker
Jonathan knows his stuff. Always looking for the best ways to lower your rates. Highly recommended going by. Go ask for Cory or Jonathan! Both guys will take care of you!
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June 2022 by Jeri Willeby
I have been at this agency for 47 years and always had great service when it was the Lashleys' office. I called a month ago and spoke with Amy. She was supposed to call me back after checking my account to see if she could save me money. NEVER did. I called last about 10 days ago. Amy was not in and I spoke to a gentleman, not the owner, that said he would rather leave a message for Amy and she would call me back. NEVER did. I called this AM and left a message before they opened. No return call so I called at 1158 and their recording said they were not available. I never had this kind of issue with the Lashleys. We love Allstate but this office leaves much to be desired. Problem resolved when I got to talk to someone. Apparently they have had an employee out for 40 days.
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March 2022 by Jaden Hill
Have been doing business here for a while, Friendly staff, very educational if you are like me and don't completely understand all the ins and outs! Great rates!
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March 2022 by Bill C.
I'm giving a 1 Stat as Zero was no an option. I have been a Loyal Allstate Customer for over 35 years. We had great Customer Service from every other Agency we used as we moved from City and States over those 35 years. However this Agency has terrible customer service. We have had multiple issues with getting different service and coverage changes and or requests. Phone calls go in answered and multiple requests for the Owner to call us were requested and yet we have never spoke with that Owner only other Agency employees. There are other Allstate Agents in town and while I recommend Allstate I recommend you pick from one of there other Agency's.
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February 2022 by Cynthia W Pollard
So far, you have met my needs each time I’ve reach out to you for questions or changes on my home and vehicle policies. Your staff has been very kind and professional. Thank you
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February 2022 by Cynthia Pollard
So far, you have met my needs each time I’ve reach out to you for questions or changes on my home and vehicle policies. Your staff has been very kind and professional. Thank you
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February 2022 by Victoria Steiner Campbell
I am currently on the phone with Allstate Corporate Customer Service about the lack of service at this agency since it transferred hands from Gary Lashley. As I look at the reviews posted on the internet, all positive???, I note that they are from people working in his office. I am transferring my policy to another agency and I am a 35 year customer having lived in different locations and never had service issues like this. Requests not processed or responded to do yourself a favor don't do business here!
