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December 2023 by Renee Allen
We had a wonderful experience with this Kay’s in particular. The Diamond in my ring fell out and they help us with the best resolution to our problem. Kacey, Hannah, and Debrah rock!
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September 2023 by Nina V.
Awesome experience today at KAY Jewelers! Went in and purchased a gold anklet (14K), which was exactly what I was looking for! Keep up the great work guys!
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July 2023 by terence jordan
They would not do a refund for a necklace that I bought from them and would not do a refund for it
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May 2023 by Nurse Daly
Calvin, Sam and Katie are awesome. Always available, nice and attentive. They are eager to help you and specialize your personal jewlery needs and request, no matter how long it takes. Love coming to this Kays.
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May 2023 by Cassandra Jackson
I have 2 rings from here. One of them I have taken back 4, maybe 5 times due to a diamond falling out. After the last time, I was fed up and they only offered me to “fix” it again or exchange for a new ring of same value. Well, to most people, especially if they’re gifts (like mine was) .. no one wants to exchange a ring that deeply means something to them (especially if that person is no longer living). Naturally, after taking the SAME ring back MUTIPLE times.. (mind you, I live 40 minutes away) to get fixed and it still messing up, I finally broke down and just exchanged it for a new ring I picked out.. had the ring MAYBE 2 months before a diamond fell out of the new one and also the band breaking in half. Took the ring back.. gave them the benefit of the doubt and let them fix it. After about a week and a half, I get a call that it is fixed and ready for pickup. I then proceeded to inspect my newly fixed ring before walking out the door and it looked great. That same exact night, I took my ring off to shower and noticed ANOTHER diamond missing after just getting it back the same day.I will no longer make purchases from Kay’s.especially when I pay extra for insurance
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April 2023 by Lydia
The staff at this location is very kind and patient. I lost a diamond and have the warranty. They replaced it and polished it up within a week. I loved the quick turn around and fantastic service. We will absolutely continue to do business with them and recommend then to everyone.
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April 2023 by Brittani Breaux
Even though my ring was outside of its maintenance warranty, due to a misunderstanding on our part, they went ahead and warranted the replacement of two diamonds on my engagement ring. Very pleased with the service Gabby provided me!
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January 2023 by Diana Irish
My boyfriend gave me a diamond ring from Kay's .it was to small but that was fine. I took it to be sized and they wanted to charge me 200 + dollars to get it resized...I ended up buying a insurance pack for 170.00 so that I can get it sized..and it is taking them two weeks to do it..I want go back there neither will my boyfriend.
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December 2022 by El Diablo
When I visited, I was greeted and helped as soon as I entered the door. I explained in short sentences what I needed, and they was able to quickly help me find earrings better than my price range! I'll be back again! (I'll add photos after Christmas, cause they are already packaged)
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October 2022 by Kasey Conner
Great Place to go. Always takes care of us.
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August 2022 by Trudie Hall
Went to pick out wedding bands today, Pam was awesome. Found the perfect match for an engagement ring we had purchased elsewhere. Really wish we had made Kay our first stop.
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August 2022 by Michael Collins
Bought my baby the most beautiful engagement ring here. Great service
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April 2022 by Aaron Torres
Always very helpful. I purchased a ring, wedding band, and anniversary band. The person who helped me buy the rings in 2015 is still there today and is delightful. Repair has never been an issue as long as you do your inspections. While in Germany for 4 years, they were lenient about inspections. Great customer service. My only complaint is that the darn parking lines are faded and people already struggle to park within the lines.
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April 2022 by Angela Jackson
I had the worst experience! Ordered my mom a custom ring with the names of all of her children on their website. The names are BARELY visible so I went to return . Refused to let me return although the product was not what they said the ring would look like. I feel deceived!!!
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April 2022 by Lorena Bolding
Great customer service every time I visit to have my jewelry inspected.