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December 2023 by sam mims
It was quick just how i like it i called and asked for price to put in a radio. i liked it, dropped my truck off and then bam got what i paid for they werent tryna make me buy something i didnt want, everything working right will definantly be back to get my speakers done but would like some input on what brand would be best without breaking the bank. Thank you for your services ?!!! Happy holidays and merry christmas!
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December 2023 by TR Burke
Ken's in WR installed my car stereo earlier this year. My vehicle sat in their parking lot all day and at the end of the day they needed to reschedule because they couldn't get to it. After installation, there was a gap at the bottom of the stereo where they didn't align it correctly. Recently, I had them install a sub and fix the gap. They installed the sub in the wrong place and marked up my dashboard. I had to reschedule for them to fix the installation. This will be the last time Ken's installs anything in my vehicle.
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November 2023 by buddy wooten
Went there looking for speaker wire and was out . Kinda need that when running a audio shop . Employees eating lunch in the showroom area not very professional in my opinion .
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September 2023 by Heather Glasscock
Took my new car there to have a new sound system installed and everything is perfect and sounds amazing! The staff was very friendly and knowledgeable, The manager Scott (i think was his name) came out and made sure everything was working properly and helped us get connected before leaving. Very pleased with the service so far!
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September 2023 by Nish Sanders
I was super hesitant to write a review two years after the fact… but I felt my experience with Ken’s Audio needed to be brought to light.I came to Ken’s for a full sound system upgrade in my 2021 Ram 1500 with premium audio. Staff was courteous and knowledgeable. Install was scheduled with no issues. Install details were as follows:- Alpine Type-R 6.5 component speakers in the front doors- Alpine Type-R 6X9’s in the rear doors- 2 Alpine Type-R 10 subs under the rear seat- DD Audio D4 amp to power the interior speakers- Rockford Fosgate amp to power the subsThe install took 2.5 days (much longer than I expected. But if it’s done right, I don’t mind the wait). When I arrived to pick up my truck, they handed me my keys and said thanks. There was no explanation of what was done, or any walk-thru of the install. The next morning, when it was light out, I looked around my truck to see what had been done, and immediately noticed that there were:- Wire clippings everywhere- Cut zip ties in my floorboard- A screwdriver left in my console- Loose and hanging wires under the glove compartment- Amps mounted under the front seats when I specifically asked for them to be mounted on the wall behind the rear seats- Wires showing that had been run along the sides of the truckI took my truck back to Ken’s and they tucked some of the wires on the spot. Great. I decided to live with the other issues rather than take more time off work to get them fixed.Fast forward two years. I’ve retired from the Air Force and moved away from Warner Robins. My stereo is having issues (not Ken’s fault). I went to a shop in my new town for troubleshooting and in the process of doing that I asked if both amps could be moved to the rear wall. They said no problem.After speaking to the installer, after the amps were moved, he highlighted all of the corners that were cut by Ken’s. My Rockford Fosgate amp was mounted under the passenger seat using 2” drywall screws right through the floor. Cables were poorly routed, and overlapped. The grounds were put in using self tapping screws through the floor as well. Overall, It was a sloppy install.Being two years after the install, I’m not expecting anything from Ken’s. My intent is to bring attention to the fact that I brought my brand new (at the time) $75k truck to them with the expectation of PREMIUM work, and I paid them a premium price… And that was not delivered. Buyer beware. I’m happy to discuss specifics, as my new installer has done an excellent job of documenting the overhaul.
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September 2023 by R B
Gotta be the worst Audio video place in Warner Robins Georgia. Had to take my equinox in like 7 times and it still wasn’t right . Finally got everything working from the Audio place at smileys.
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August 2023 by Caroline Neal
Kurt was courteous, knowledgeable and arrived on time to our appointments. I highly recommend this business.
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July 2023 by Brandi Shugart
Scott at Ken’s has taken very good care of us through the years. Great customer service and excellent installation teams. Support local and call Ken’s for any of your electronic, security camera or audio needs.
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June 2023 by Emily French
Went in to have a Carplay compatible radio put in my Nissan Versa before we moved out of town. We purchased the radio on April 6 and were told it was a quick and easy job, would take 2 hours max. After 2 months and six visits to the store, most of which we are driving 2 hours each way, and them having our car for 10 days straight, the job was still not done. They went from excessive communication (6-7 calls within a few hours the first time we dropped it off) to no communication (0 calls over the 10 day period). Every time they were missing a part of had parts for the wrong car (sentra rather than a versa) they blamed the website for sending them the wrong thing. I understand once, but 3 times? Between visits 4 and 5 we had no steering wheel controls or back up camera for over 4 weeks, though they told us on visit 4 that the part would arrive in 3 business days. They took no responsibility and showed no remorse for wasting our time. After back and forth on the final visit they agreed to a full refund but we are now driving around with no radio & dashboard, which is preferable to going back to Ken's. I had heard good things about this place but the manager (owner's son) was very condescending about how successful they are on our final visit.
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December 2022 by Aisha
I've never had a bad experience here at Kens!!! I've been here 3 times and each time I've received over the top service. Ken's installed my Tvs, and my led lights. My led remote stopped working...and I took my vehicle to get the lights fixed..and they went over and beyond!!! They were going to order me a new one which I would have to wait but instead they searched and found whT I needed that day!!!!!! I HIGHLY RECOMMEND THIS COMPANY!!!!! Your stuff isn't right unless they install it!!! Lol
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December 2022 by Ken Erdman
Had a JBL KWM 560BT media player Alpine SS65 speakers and a back up camera installed. All I can say is WOW!!!! THANK YOU John for picking out an awesome system for my Nissan truck. You and your team are fantastic. The sound is superb.
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November 2022 by Cindy Kinser
Have you been thinking about purchasing a new stereo for your vehicle so u can listen to static? If so, then this is the place for u! After having 2 stereos installed, their antenna and amplifier, I am still listening to static. I was told I could just stream which is true but maybe I don't want to have to stream all the time on my new stereo. Then I was told I would have to look into other things. Like what??? Only x amount of things cause static. They're supposed to be the stereo experts. Save yourself the time, money, and aggravation and go somewhere else.
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October 2022 by Mara Wallace
I debated for weeks about writing this but...I'm honestly very disappointed in the work that was done on my truck. i purchased a ceiling tv replacement for my 15' Tahoe in-store and Ken's installed it. After getting my truck back some wire or something is crossed because when i turn left or tap my brakes my interior lights blink with the signal and it's like a disco ball at night driving using my turn signal. Then the Harness used on my ceiling (tv) is too big or the screws are because my sun roof also won't slide back now without snagging against something. When i contacted the store they had me bring it back in but said nothing looks wrong on their end and it's because of the year of my truck that it's doing all these things. he said he texted me a video of how to fix it but i didn't want to mess it up anymore than it already is and am still looking for someone to fix it. I most likely won't use them again because the reviews led me to believe they did the best work locally and in my case it was not. The year of my truck should not have mattered; if it was unknown to the workers i would've preferred they just told me and i could've purchased the tv and had it installed elsewhere where they were more familiar.
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October 2022 by Ruben Zavala
Had a great experience having new systems installed on two of our vehicles.John, Scott, Caroline and the rest of the team were very professional, informational and a pleasure to deal with. Cars sound excellent ??
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October 2022 by Austin J.
Amazing family business! Super friendly staff and very knowledgeable! These are the ONLY professionals to go to for any audio/video needs!
