Metro by T-Mobile has a mixed reputation for customer service. Some customers report negative experiences, highlighting rudeness and inattentiveness from certain staff members. However, there are positive reviews praising the professionalism and patience of an employee named Anthony, who efficiently resolved issues and provided helpful solutions. Many customers appreciated how quickly and easily he handled their requests, making the process smooth and stress-free. Overall, the store seems to have potential with dedicated staff but may need to address consistency in customer service.
Cashier was very rude and unattended to the other customers in the store was to busy gossiping about another employee who wasn't even there to another employee and both were just really not in the mood to sell anything was even rude when I asked about a wall charger for my business phone. Overall poor customer service.
January 2024
Anthony was very patient and professional. He jumped right on the situation I was having with my and explained in details. I was in and out with no problems. Thank you Anthony for all your help buddy!!
January 2024
Went in there with a annoying problem and got a simple solution. Anthony got me squared away quick and painlessly. Easy to work with and very flexible.
