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January 2024 by Veronica Bone
Very organized store. Received the help I needed in finding a particular item. Check out was prompt.
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January 2024 by Vilma “Bebz” Colwell
Great store where i get my some of my crafts project!
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January 2024 by Jamie McNamie
Good framing but the framer is there like one day a week
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January 2024 by E J Wallace
Find what I was looking for
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January 2024 by Connie Adkins
Love going to Michaels.
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December 2023 by Angel Collins
My only complaint about Michael's is that they're a little more pricey than-the other big craft store.
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December 2023 by Amanda Childs
Sunday afternoon, long lines! To be honest I thought it was because Hobby Lobby was closed or they were really short staffed but no. Turns out some one had this brilliant idea of having 3 cashiers that only bag and 1 person halfway through the line scan all your stuff onto a card and then you get to the register and pay and they bag it. Hmm why not just have 4 cashiers? Doesn't make any sense at all then on top of that I get to a register and she says her scanner doesn't work so she had to manually enter every item. I spent 30 mins in a line that could have taken 5. I'm sorry the lack of common sense here was apparent. Everyone around me was confused as to why.
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November 2023 by Philip
I love this place. I found what I need at reasonable prices and checkout was quick and easy.
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November 2023 by Jessica Hines
Staff was super friendly. Love when they have sales and there is an extra coupon at the register. Thanks for the help.
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November 2023 by Meshandra Brown
Today was my first time visiting this Michael's in over 10 years. I just moved from Atlanta to Warner Robins 5 months ago. I ordered some candles online and my preference was to have them delivered to my home, but that wasn't a option. So I had to pick them up from the store which wouldn't have been a issue. But , however I received a email at 4:11 to pick up my order. When I arrived at the store at 4:45 my order was not ready.There were 2 associate standing around talking, it wasn't until I asked if they could assist me that I found out the order wasnt available. I told the young lady my name and that I had received a email letting me know that I could pickup my merchandise. The associate than says we been busy and that it wasn't ready. No apologies what so ever for the inconvenience that it caused me. I decided to walk around the store to keep me from getting irritated. I came back to the front of the store and the associate was talking with another associate. My candles were not protected but instead wrap with paper that didn't secure my candles from getting broken. Please please advise and coach your employees on providing a great customer experience and when a issue arise work with a sense of urgency. I hope the Macon location provides a better service than what I did on today. My mom , sister and I spend a lot of money with this company.
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October 2023 by Penny Handlee
This is one of my favorite stores. I love doing crafts of ALL kinds and Michael's has them. Also they are reasonably priced too!
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October 2023 by Petal Samuels
Friendly service. Dimitri was a great help
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September 2023 by Kimmy B
Shopped here last week and they must of hired some lazy help. I had a return of clearance items in which I had no clue on no returns. I left my package at the counter and went to shop. Was ready to check out and the young new blonde girl tells me to go get my bag in which I couldn't get around the other people waiting in line and she starts slamming things and making annoying noises and gestures because she had to walk to the other counter to get it. Mgr Michele was called to front cuz the new girl didnt know how to do a return. She was very rude. She never said hello how are you just saw the stuff I was buying and assumed I was returning it. It was clearance and she says I can't return any of that. It was stuff i was buying! ?♀️Since when did ya all start this. Her face expressions and body language needed a more professional outcome to customers. Just because she is a mgr she has to act all high and mighty. This was the WR store in Georgia. What happened to the nice black man manager that worked there? Anyways you lost a long time customer. Your employees need retrained on customer service.
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September 2023 by Jessica Cochran
This store is always in order and the staff is so nice!
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September 2023 by Nina V.
Best craft store in town! Went in to get a shirt & iron on letters to make a school shirt for my son! Huge selection of items & there are always coupons available!