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January 2024 by John H.
Horrible service crappy attitudes... the post office used to have pride in what they do... really sad
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December 2023 by J Sirois
Phone service is horrible. 100 questions later and issue is still unresolved. Typical government. Lazy employees who can’t answer the damn phone. Useless. Going to UPS
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October 2023 by Anthony Me
For passports, never pay for expedited service or USPS express mail. My brother sent out his passport application 1 week after me and he got his before I got mine. I paid for expedited and express mail, $80, and he didn't pay for either extra service.
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September 2023 by Charlotte Peacock
They delivered my package to an address two towns over! Trying to contact them but they do not answer their phone at all. Even if you let it ring for 100 times. I’m disabled and can’t get to the Post Office to see them in person. They are a sorry excuse for a service agency.
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September 2023 by Morgan Spires
From all the posts here by other residents, I really don't need to explain the same bad experiences of the USPS. I think one of the main problems is that they need to have 2 post offices like they did years ago. If they are understaffed, then why are they not hiring more people? Supply and demand, right? So, if they are making contracts with FedEx and Amazon to help deliver more packages (along with their own USPS mail), then improve your ability to do so. Instead of delving so damn late at night! It's that simple.
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September 2023 by Jeff Stanley
Failure of personnel to scan items when picked up and/or delivered. Leaving packages outside NOT under cover. Mail not delivered even when I see it on "Informed delivery". These things were experienced by me.
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July 2023 by Norman Adams
This is the most frustrating and worst customer service ever. I rented a PO box in May, Turned in the request to have my house mail be forwarded to the PO box so I could have it picked up while I was on extended travel overseas. It is now Jul 24. I am not getting my mail at home or at the PO box. They dont know where my mail is despite their 'informed delivery; indicating I should be getting mail. I have contacted them multiple times, opened an issue, got a case number, and have had them claim that the case had been resolved twice. I still have not received a single piece of mail in the PO box and they cant tell me where my mail is. The person checking the PO box and my home mail reports I have received no mail in two weeks. The USPS 'Informed Delivery' reports I should be receiving mail at my home but apparently it is not being delivered there either. I was just contacted by email by my insurance agency to update my address since the mail they have sent me has been returned to sender. Now when I return in a few weeks I will have to try to recover my mail and reach out to most of my senders to get them to keep sending mail to me. There is no recourse. Repeated attempts to escalate this for resolution are apparently ignored and the Postmaster remains silent. Do you think the mail rates should be increased?
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July 2023 by Mari 2015
I have left note in mailbox for the Mailcarrier to please close our mailbox after putting in the mail. I explained that our mail gets wet when she leaves the door open. Still this week, the same thing. My husband went out to ensure that there wasn't anything blocking the door making it not close and there wasn't. Once we get our mail out each day, we can close it with no trouble. I am taking picture each day to report to the IG for we have asked nicely. It is sad that civil servant workers don't take pride in their jobs anymore.
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July 2023 by Connie Fields
I have been trying to get a small package from this post office since earlier last month. I signed up for a PO Box so that way they will just use the parcel locker to put the package in since it can’t fit in my mailbox. I work two jobs in about seven days a week. And they are requiring me to walk in to see somebody to get a package. They should have put in the locker in the first place, so now it’s like they are holding my package that I paid for from Amazon since they decided not to use their parcel locker. There was no point of me getting a PO Box if you were going to still require me to pick up a package from a person when I already put the signature down for my packages. They literally could have folded the book and stuck it in the PO Box as well. So I will be going somewhere else soon.
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July 2023 by Pamela smith
The big lady, who worked on Saturday was rude to every person who came to her window. After waiting on hour to be told that a PO box was $100. Was not a big deal, but it's unfortunate she has little self confidence and does not know how to address people in a helpful and respectful manner.
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May 2023 by Radical Decay
Incompetent and just lying to customers!This post office has missed delivering mail or is just stealing the packages. I've filed many complaints at the 800 post office number, but the 800 post office sends it back here.GPS tracker on the 800 number says packages never arrived to my home and scanned far away from my mailbox. Local office says gps shows it was delivered to my mailbox.I called the 800 number 3 times on 5 missing packages! Local office Never delivered the packages. We have security cameras that prove they never were delivered at box or left at location.Post office isn't interested in fixing it, they say just file a claim. If you didn't pay their insurance you are completely out of you items and the money.This post office has not delivered 5 packages out of 6 in the last 2 weeks and they don't see the problem. It's out right dereliction of duty, mishandled packages and outright incompetence or it's just theft being covered up as nothing is being done.FedEx packages get delivered on time all the time when they don't go through the mail service for final drop off.People here need fired! This has been going on for years now.
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April 2023 by George Long
Our mail carrier over here in Centerville Georgia Ridge bend area has problems delivers our mail when we ask him not to put bill on hold he comes back and puts mail in our mailbox we've got mail at 9:00 at night my neighbor has gotten my mail I've gotten her mail what is wrong with our male service. Have we sunk that low. Cannot people will read. How we lowered the standards to taking a male handlers test. I'm trying to tell all my creditors to email me instead of sending me mail.
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April 2023 by Nina V.
This particular post office isn’t the best and they could use additional staff, but overall gets the job done…just be prepared for long wait times…
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April 2023 by Her S.
My package never came to my house. If it fits in the mailbox I receive the packages. Over 300 dollars worth of merchandise was delivered to the wrong address. However, I do not think that it was I feel that the delivery/postal worker stole my package. I had to keep opening cases because the post office kept closing my case numbers stating that the issue had been resolved when it had not. This is the worst post office in the United States. If I could make the rating a negative 5 I would.
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April 2023 by Yolanda R.
Beyond suck! Misdelivers my packages for years and makes me feel like it's my fault. So now I pay for a post office box for their incompetence. "Manager" and I use that title loosely, is a horrible communicator. When I put in a kissing mail claim, they resolve them and assume it's about something it's not even about! I've lost thousands of dollars of packages and checks on the mail.
