-
March 2024 by Jan Burke
These people will not answer the phone or return a call. I have auto pay set up on my account and they can’t seem to run the payment. I get a nasty email every month about the late payment. I call the number provided and they are no help. They say I have to call the location and they try to transfer me and no one answers. They put in a request to have them call me but no one calls.
-
March 2024 by Rouge Shoebox, LLC
Ericia was a tremendous help when I went in and didn’t know what I needed. I highly recommend for your storage needs. Thank you.
-
February 2024 by M E
I would give zero stars if possible. Since the change over, new owners/new management it has been a nightmare to contact anyone about my account. I provided my insurance information to the “new” company in Dec of 2023, called and confirmed receipt; I have had insurance on file since i started renting. In Feb 2024, I received an invoice for my rent plus prorated insurance charge for Jan and full insurance charge for Feb of 2024. I called SROA on 2/7, 2/9, 2/12 and today 2/15, about the insurance charges, but nothing has been fixed and No One has ever called me back or reached out via email, sroa has both ways to reach me on file. Each time I call, I am advised that an email will be sent to the storage location/office and the charges for insurance corrected and removed. Today when I called I was told that there is No Property Manager at this location and “someone” checks in periodically. I asked why people at sroa, until this call, would say they were emailing the property, they would claim to send an escalation email to said location and that I would receive a call back with 24 to 48 hours; there is no one there to call me nor check emails regularly, or at all it seems. I want this resolved before my unit rent is due, I don’t want to have a late fee on top of the insurance charges already posted to my account. Was told there is no way to make a partial payment, so I cannot just pay the rent and not the insurance fees. Now I will wait and see if the district manager, who’s name is not known by sroa associate, will call me, at sometime, sroa cannot provide a time since they don’t know who the DM is and what the DM’s schedule would be. Asked if I could speak to accounting to resolve and was advised that all bookkeeping is handled by each location. So if there is no manager at this location and “someone” checks in “sometimes” how is any bookkeeping being done at this location at all? If anyone knows of anyway to reach someone that could help, please let me know. Perhaps the media should be notified of the sroa poor business practices and the BBB too. It used to be such a great place to store things, Donna and Shannon were great to work with and you could actually talk to, or stop by the location if you needed help.
-
November 2023 by Jackie Mcnair
Excellent customer service from the staff! Shannon did a great job with making sure I was shopping for the right storage unit to meet my needs. Will be renting a unit soon. HIGHLY RECOMMEND!!!
-
October 2023 by Beth Jones
Just moved out of my units of 2+ years. This was a great place to store practically anything. The facility is well maintained and everyone I encountered from moving in until leaving this week were super nice, understanding, and helpful.
-
August 2023 by Eppi
During this crazy move , the owners made it so easy and less stressful so it was one less worry. Donna was great in pre-setting me up because I needed another unit last minute hours before we had to be out of our rental, she filled out my information and just needed the payment for the unit , was able to take over phone . She made it so easy to just go in and out. Shannon set me up with my first unit, she's hilarious , very easy to get along with and makes everything so easy aswel and is very informative and professional. Everyone there goes above and beyond. I highly suggest renting here. Rates are locked in, building and facility are very clean and safe.
-
June 2023 by Katie Calloway
Can't say enough good things about SecurCare! The professionalism and customer service that Donna provides is unmatched. Would recommend to anyone I know!
-
June 2023 by Michele Whitaker
This place is great. If my auto pay dosen't go thru because my cards are locked. IThey call and help me fix it. I am so grateful. Shannon and everyone is so helpful. Thank you. I appreciate the great service.
-
June 2023 by Camden Marshall
I love this place. The ladies are always super nice and helpful and the units are spacious and clean. Will recommend to anyone!
-
April 2023 by Julie Williams
I have rented several storage units over the past 20 years in the Athens area, but my long-term rental with SecurCare is by far the best. It is well-lit, clean, a gated facility for added security, and has onsite management which is a huge plus. I have worked primarily with Donna, and she is great! She is friendly, knowledgeable, and goes above and beyond to help. I have had no problems there, and I highly recommend their business!!!
-
April 2023 by Ron Hunsinger
I've been looking for a place for storage. After the info I received from a nice lady there. Her name is Shannon. She was super helpful. When I make my move this will be the place I use for storage!! Very helpful staff!!!
-
April 2023 by Peter Adams
Great easy experience! Donna is amazing! They have such great customer service and go the extra mile for their clients!
-
April 2023 by Chris Razz
Super clean well maintained and secure facility, centrally located with professional, courteous and super helpful staff ready to bend over backwards to help with anything you need! Highly recommended!
-
April 2023 by Aprille Williams
I cannot say enough good things about this facility. I have been a customer for several years and the professionalism, courtesy and kindness of Donna ( and Cheryl) is unmatched. They provide such an important service in our community, and I will be forever grateful for their service to me and my family!
-
April 2023 by Joseph Brinkley
Great place to safely store and protect your most treasured property! Been a customer for over 10 years! Same trusted and respected staff and great to work with to meet all of your needs!