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November 2023 by Laura Monteleone
Rob Wallace's Agency is a good place to go to for great customer service! I was having problems with getting insurance on a home in another state and he persevered and found a great rate. This agency is also my agent for my car insurance as well, and was helpful with that also. It's nice having someone locally that you can see in person or call if the need arises. I definitely recommend them if you need home or auto insurance.
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November 2023 by Daniel Brady
I think the receptionist was more organized and service oriented than the Agent.
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November 2023 by Michael James (Supernate)
Mr Wallace is super guy, excellent, its nice when you feel like a friend or family member while paying for a service need. So thankful they are my agent
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November 2023 by Eric roberson
Great agency and Great people and service
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August 2023 by Lori Ann Smith
Robert & one of his daughters, Katie, are running a fantastic agency, knowledgeable & friendly & very helpful.
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May 2023 by Melvin Horton
Very satisfied with quality of service and the coverage provided all at a lower cost.
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August 2022 by Kurtis Schlessman
Excellent people and insurance company to work with. I love these folks because everything is simple and to the point with no hassle
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January 2022 by JUD BRYARS
I received a call in just 24 hrs and had a quote and enacted a policy the same day through Doug at All-State ! Thanks guys.
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November 2021 by David Smith
Switching to Allstate saved me money on both my auto and homeowners policies. Always checking in to see if changes need to be made in my coverage.
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August 2021 by Ed Timmerman
Everytime I go in with question I leave with answer. Even if the big guy is not there my needs are taken care of. Good people, products and services.
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June 2021 by Tim Putala
I have had great service from my Allstate agent. Any questions, quotes, or other help that I have needed has been provided quickly and completely. Very professional and responsive.
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May 2021 by Jenny Varnadore
The Wallace family and staff are just good people working to provide quality service with genuine compassion and professionalism to our community.
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April 2021 by Victoria James
Always responds in a timely manner and is always doing whatever they can to help me save the most money on my policies. Very thorough and personable! My insurance agency for life!!
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March 2021 by Becky Collins
The Wallace's have been so helpful in getting all the coverages I needed for my house and cars. Surprisingly, they cut costs for me also. Go see them.
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February 2021 by michele walker
Robert Wallace is a nice man and has been an excellent agent for over 12 years, but the company behind him has been pretty bad on the few occasions they were needed. My husband totaled his truck and pull-behind trailer about 4 years ago in an accident (faulty new tire exploded) that didn't kill him or involve others only because of his incredible driving skills. His claim filed with Allstate went on for months and was a battle neither of us had time for. It was very confusing, to say the least. The claim was broken into three parts for the truck, the trailer, and the contents of the trailer. That wouldn't have been too difficult to keep up with, except they kept changing the people we were dealing with and none were particularly informed with the details needed to pay the claims. The amounts offered for the damages in all three categories were unreasonably low, but nobody was willing to look at the truck, trailer, or contents to verify the validity of the amounts my husband was requesting. He had taken many pictures of the accident scene showing damaged trailer contents strewn on the highway and in the median, the damage to the truck, and the damage to the trailer, but nobody was interested in looking at them.My problem with Allstate was with their roadside assistance, something I canceled a few years ago because it was worthless. One incident involved a flat tire on the way home from grocery shopping. I called for help. The woman said she would call me back when she had made arrangements for someone to come help me. A half hour later she called to tell me no one was coming. My husband was out of town on business so was unable to change the tire. As it was getting dark, a nice man stopped and put the spare tire on for me. Another time, when I was driving our older work truck, a tire exploded and I nearly ran into a telephone pole. I repeatedly called for help but either got a useless computer voice message or no answer at all. I had to call a cab and leave the truck on the side of the road for the night.We've never filed a claim with our home insurance, yet the rate goes up by a couple hundred dollars almost every year. I can't say if another insurance company would be any better, but I do know State Farm is worse based on my experiences after hurricanes Charlie, France, and Jeanne.