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December 2023 by Amy Morton
Thank you for such a pleasant experience, my client was happier than I've ever seen him. Your knowledge and kindness was exceptional.
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September 2023 by Rebecca Turner
Made an appt to get my truck in to get recalls taken care of and to get a leak checked out. They call and tell me my oil needs changing, air filters need changing, water pump and some other stuff , oh its gonna be over 4k! Told the lady (SUE), that my oil and filters were just changed less than month ago. Was told it would be $185 for the diagnostics, my husband said"thats outrageous ", then Sue says, "well that's what you will pay before you get your keys back". I went to go pick the truck up and told her how rude she was and she say"Oh well!!" I asked to speak to the manager, and the young boy takes up for her! Pityful!!!! I WOULD NOT RECOMMEND THIS PLACE FOR ANYTHING, SERVICE OR SALES!!!! RUDE PEOPLE, POOR CUSTOMER SERVICE!!! THE OWNER SHOULD BE ASHAMED OF HERSELF FOR HAVING PEOPLE LIKE THAT WORKING THERE!!!!ABSOLUTELY DOES NOT EVEN DESERVE 1 STAR!!!!!
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September 2023 by Melinda Love
Would give zero stars if that was an option. Sue in the service department is extremely rude!!!!!!! Just awful!!! And her supervisor was just as horrible trying to justify her being nasty as hell over the phone and in person. Now I won’t even bother letting them work on my vehicle bc they will likely sabotage it. If they can’t be courteous then I know they likely can’t provide the services needed correctly. I will not do business here!!!
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August 2023 by Pearsons Rental Properties
SERVICE DEPARTMENT AS A WHOLE IS IN EXPERIENCED AND WILL DEFINITELY RIP YOU OFF!! STAY FAR AWAY FROM THIS PLACE.Update: After taking my Ram 3500 in for ABS issues that was never fixed because, they couldn't get the parts. Another reason for my visit was my AC unit that was blowing warm. They couldn't repair that because their machine broke down while using it on my truck...lol, SMH, sad.They called me to sell me on changing out all of the filters,; so I agreed. I Pickup my Truck the next day and left out to go to MI. On my way to Michigan I found myself on the side of the road broke down in Caryville, TN. After calling a mobile diesel mechanic out to repair the truck, I was told these idiots didn't put the rubber seal back on the gas tank filter they had replaced which caused the Truck to suck in air. I was also told the engine fuel filter had not been replaced at all, which was included in the pairs that I paid Waynesboro Dodge to do. Another $400 spent to fix the $400 plus dollar repair I paid them to fix. I had to get a hotel an stay for the night in Caryville, TN. Stay away from this place, you have been warned.
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July 2023 by K Momtoboys
These are the worst crooks. From the owner Beth Grant, all the way down. Get EVERYTHING in writing. Please BEWARE. Most of these reviews are purchased. My review comes from personal experience. Avoid at ALL costs. Talk about fabricating false information...... that's rich coming from the most dishonest dealership around. The only fabrication has come from Beth Grant and Blake and Marci and.....need I go on. And what situation would you be referring? The one where we were lied to for 9 months?
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June 2023 by tam whitley
Even after I inquired they didn't tell me that my oil change deal had ended and charged me $103. for a basic oil change, then told me that's the average price. I checked & most places are $25 cheaper, won't change my oil again.
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June 2023 by katina brunson
One call was all I made. I must say Stephen went above and beyond to make sure I drove off their lot with the vehicle I wanted. The whole office is AWESOME, I can't thank the crew enough. They will all definitely work together to make it happen. Thanks you guys.
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May 2023 by Nathan Shumate
We had a great experience! Everyone was very professional and made the buying process very easy. YJ was our salesman and he was great! Also Kyle the store manager was great as well.l! They were very inviting and welcomed us even as late as it was and we thank them! They handle military members with care!
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May 2023 by Daniel Kelly
I recently had the pleasure of purchasing a car from Steven Crawford at Waynesboro Chrysler Dodge Jeep RAM, and I have to say that the entire experience was fantastic. From the moment I walked into the dealership, I felt welcomed and taken care of. The staff was incredibly friendly and knowledgeable, and they went out of their way to make sure that I found the perfect car for meThe buying process was smooth and hassle-free, and I felt like I was given fair and transparent pricing throughout. Plus the Finance Manager Antonio Roberson was patient and attentive, answering all of my questions and addressing any concerns that I hadOverall, I can't recommend Waynesboro Chrysler Dodge Jeep RAM highly enough. From the sales team to the service department, everyone is committed to providing an outstanding customer experience. If you're in the market for a new or used car, I highly recommend checking out Waynesboro Chrysler Dodge Jeep RAM - you won't be disappointed
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May 2023 by Michele russell
The service I was provided was poor. It took days to preform recalls. The communication from them was awful. I called one day they it would be ready in the evening. Luckily I called back because it wasn’t ready and I was told it would be ready sometime tomorrow it was pushed back for other vehicles. Called back the next day and it would be ready by the afternoon again not ready. I had no choice but to go get it and it was ready. What I was told was they had to order a part and waited on it however this was not communicated to me until I lost my cool. When I got my truck back I had to remove the plastic from the seat and the paper mat from the floor. I will drive to Aiken next time
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May 2023 by Bonz
l took a short ride from Augusta, glad l did. Purchased a Wrangler from Philip, shout out to Phil thanks again. The staff were great, made it a stress free experience, thank you all. Will come back again soon for service guys see ya soon.
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April 2023 by ben seibert
Paul was an absolute perfect salesman. He listened to me and found exactly what I wanted and didn't hesitate to work on my behalf to ensure the purchase numbers where within my asking range. Loving the new 2023 Jeep Wrangler, Thanks Paul!
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April 2023 by Roger Brown
I looked at a number of sites and was not happy with the salespeople and selection of trucks.When we went to Waynesboro Chrysler Dodge Ram Jeep we met Steven. He was very knowledgeable about the truck we were looking at, didn't try and hard sell the truck just showed the features and explained the differences between it and another truck so we could make an informed decision. It was one of the few times I have made a large purchase and went away feeling good about it. I would definitely buy from them again.
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March 2023 by George Eikleberry
I would recommend purchasing a vehicle from Waynesboro Dodge if you are in the market. They will treat you right!! See Steven Crawford!!!
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February 2023 by Dennis Haiser
Kevin my sales associate was very good at making me feel positive with the truck I purchased. I was treated with kindness and professionalism by all members I worked with from start to finish!I have purchased many cars over the years and would rate this dealership as probably the best one I had the pleasure to work with!Thanks again!
