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October 2023 by Paul W.
I brought my Jeep to Akins Collision after being in an accident where another driver took a left turn in front of me. There was a lot of damage to my Jeep and many issues, but each time they were able to troubleshoot and fix anything. Unfortunately, in the end, there was too much damage and my insurance company decided to total my Jeep. Akins took great care of me all along the way. When there were issues with my insurance company, they loaned me one of their vehicles. When it was decided that my Jeep was totaled and my insurance company was low balling me on the settlement price, they put me in touch with Jordan Wooten of Wooten Umpire and Appraisals who got me another $10k over what my insurance company was offering. Tim Murphy and Tim Adels did a great job getting the Jeep back together and were always very helpful. When I needed documentation to fight with my insurance company, Elain Hunt (who is an absolute sweetheart) always provided what I needed as quickly as possible. The people at Akins Collision took much better care of me than my insurance company did. If you are ever in a car accident, take your car to Akins. They will go above and beyond to take care of you and your vehicle.
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March 2023 by Jesse Smith
I recently had a commercial vehicle of mine go through a pretty hefty insurance claim at this location. Erica and her staff made it very easy for me to get this issue taken care of start to finish. They work directly through my insurance, towed the vehicle, and had all the repairs and payment done. She kept me updated through the whole process until the vehicle was complete. They even washed my truck before returning it. I really appreciate Erica and her crew. Hopefully I will not be back but until next time Thanks!Service: Auto engine diagnostic
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October 2022 by Cynthia P.
I drove out to Winder to visit Akins Ford for an estimate on fixing my poor wrecked F150. It looks terrible. I cried and cried! I really need to get it fixed and I want it fixed right. One good thing about the aluminum bodied Ford pick up trucks is that you almost have to take them to a Ford dealer to get body work. It takes specially trained technicians to work these on these aluminum bodies. They have to have special tools and they have to have special training.I've never had any work done at Akins Ford but I've heard lots of good things about them.The people in the office were very nice and very helpful. It only took a minute or so before the estimator came out to meet with me. He was very professional and pretty quick. He told me he would email me the results of his estimate. It is a huge dealership with hundreds of cars and trucks in stock right on thelot. There's a lot to see . They also carry Chrysler and Jeep products. They have a really rad Jeep display in front of the building. They parked three of them climbing some huge boulders and they look pretty cool. I am very happy with the service I have got so far at the Akins Ford collision center. I have complete confidence in them doing my repair for my truck. I would not let just anyone touch it.
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October 2022 by Ron M.
Poor communication and lack quality control. That pretty much sums up what you can expect from Akins Collision. Updates on progress were few and far between. AJ is the worst services manager I have ever worked with. No call backs, rarely ever answer's his phone, no updates on progress, slow progress, terrible parts ordering practice, no qaulity control or over site on repair process. Not sure how this guy keeps his job. I will say that Eric and Tim, who are over AJ, where much more helpful in terms of communication. They too failed to follow up on quality control. This took multiple trips on my part to get my vehicle. If you say the vehicle is ready, you should probably actually lay eyes on it and make sure it is. Leaving parts off, and not checking that parts are fully attached is just unexcusable. Take some pride in your work folks! Maybe you all need a check list to follow so you don't miss steps in the processes, or if you have one, try following it. Pro:The paint looks good.Parts seem to be good after fixing some issues.Cons:Communication, or should I say the lack of. AJ as my service manager.Quality control.Paperwork incorrect, has the wrong name on it.Loud and annoying ladies in the attached rental companies area. Sounded like a party in there. Not exactly what your looking for while sitting in the waiting room. Need to take the nasty temporary floor mat out of the car before hand it it over to the customer. Do yourself a favor and find another shop!
