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October 2022 by Paul Friend
Everyone at USA storage are friendly and professional. Clean and well organized and safe!You will love using them and they have great prices too!
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October 2022 by Sharron Hancock
I had a problem with the location of the unit they assigned to me when I signed up for one snd paid online. After 3 days, 1 visit and 4 calls I finally got thing ironed out. I was moved to a different location with drive up and credited for the few days that I missed using the storage. Do not call the main number if you have a problem, call the location properties. The main number I was told repeatedly that someone would call me back and they never did. I called the location and finally got an answer
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September 2022 by Maritza Cruz
They gave me a non existent unit and i couldn’t find it. I am waiting to cancel but all they can do is send emails to the “manager” but yet the office is temporary closed due to no management.
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June 2022 by A. A Jones
Update: This company rented me a unit that does not exist. I drove around looking for the unit it's not there. I have been forced to extend my uhaul additional days. I'm now looking for another facility. It's really unbelievable!!! Have to contact my bank about the change as the office is still closed and the answering service cannot help meIf I could give no stars I would. No one works in any of the offices. Trying to get someone local on the phone is impossible. When you call the number, your call gets routed to an answering service with reps who can only send a message to the facility. I just purchased my unit online, went to the facility and it's closed with a note saying to the location is temporarily closed with a number to call....except the calls to the nbr provided gets routed to the same answering service. Bad customer service is one thing, no customer service is something entirely different
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May 2022 by Penny Bentley
They lied to us said camera worked and the gate.our unit was broken into we lost a brand new 1400.00 grill . We got are stuff out the 1st. They are still calling us about a payment. They aren't getting any more money from us. If you have item in the one near the airport in winder better go check your stuff
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April 2022 by Ramortra
Multiple units broken into. Gate does not work and is always open, cameras do not work. Impossible to reach anyone. 6 people robbed in the last 10 days and no one has reached out to the customers to assist them.
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June 2021 by Vonnie
I have been paying my mother's storage for over 4 years. Now that the new people USA has taken over its the first time I can say I feel like my mamas things are in good hands. I talked to Travis up there and he was really on the ball. They are making it look nice and feel safer than it has ever felt under the old owners. There all right in my book!
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June 2021 by Michelle Valentin
I have been leasing the storage for about 7 to 9 years now. Never had an issue! Now they got a new key system put in and couldn't get in. I called and left a message thinking no one will call me back. I WAS WRONG. A manager by the name of Alan, helped me and was able to get me a new code. If anyone ever needs assistance, it would be Alan..... Ask for him.
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June 2021 by N Sanderson
Good rates and security
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May 2021 by Tim Steuk
Do not waste your money! They do not answer the phone and will not return calls. The say use the online system for payment but when its down and you can not use it, they won't answer the phone to make a payment. EXTREMELY UNPROFESSIONAL!!!!!
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May 2021 by Cheyenne S
Very welcoming and friendly staff! Cheapest monthly payments in middle North Georgia, well maintained, over all just an outstanding business!
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May 2021 by Deondre Caldwell
Great Service and Staff
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April 2021 by Jeffery Norris
So far so good. Before I even moved in they checked on my unit to make sure it was good.
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March 2021 by Danyell Cheponis
I star bc I have to , no answer since the NEW MANAGEMENT and today I went to check on my stuff and it's all stolen , 20,000 worth of stuff and no one will call me back or answer!!! Barrow County Sheriff Officer was excellent ?Hope your camera are working bc my truck sits right under it !
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December 2020 by Jamie Harrison
Nice little place used them for 3 months
