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February 2025 by Bridget Beaupre
I’ve found the staff to be very knowledgeable, efficient and kind (especially Kim). This location is always clean. I’ve been extremely happy while banking with Truist.
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December 2024 by Chris Tavormina
Long wait. Understaffed. Tellers are friendly but not enough of them.
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October 2024 by Keith Lumpkin
I have been a SunTrust account holder for thirty years. SunTrust is now Truist bank. I recently used the branch Truist ATM machine to do a deposit transaction. I scanned my Truist bank card and started the deposit transaction. I waited for what felt like a eternity as the Truist ATM machine tried to process the transaction. After approximately 5-10 minutes another person pulled behind me to use the Truist ATM machine. For the amount of time the Truist ATM was taking to process the transaction. I thought I had possibly jammed the ATM machine. I pulled up and all the way around the branch and pulled right behind the person or persons who pulled up behind me. I could see the passenger out of the vehicle and in front of the Truist ATM. The passenger could see the screen was cycling and that she the passenger wasn't going to be able to use the Truist ATM. She then turned and looked at me and I shrugged and the passenger got back in the vehicle and they drove off. I then pulled back up to the Truist ATM machine and waited a little longer. At some point I pressed Cancel and nothing happened as the machine kept cycling. At this point I literally thought I had jammed the ATM machine so I pulled up into the branch parking lot to call customer service and advise what had just occurred. When I called the customer service line it indicated Truist was not open on Sunday. I did not know Truist had a 24 hour claims line. I reported what happened immediately Monday morning to customer service and to the Branch. I filed a claim and was told numerous times by Truist customer service representatives that someone would be contacting me. I never received a call from anyone from Truist. I have been the one calling or contacting Truist during this whole terrible customer service ordeal. Well, I was denied my claim without anyone from Truist calling to get information on what happened. There is a digital foot print or me using my Truist bank card. The digital foot print will show the amount of time it took for the Truist ATM to complete the transaction. There's also a video of everything that occurred. When Truist bank denied my claim without just cause. I had to file a police report regarding this issue. If someone pulled up after I left and the Truist ATM kicked out the deposit. There's video evidence of that. If no one was there when the Truist ATM completed the deposit transaction. Then the Truist ATM would have pulled the deposit back inside the Truist ATM. If that's the case then the only person who could take the deposit is the service technician who services that Truist ATM. Truist is a FDIC insured bank. Why is this so hard for someone in Truist to understand and actually look into the issue. THE CUSTOMER SERVICE HAS BEEN SUBPAR AT BEST AND HAS BEEN CUSTOMER NO SERVICE. The customer service has really declined tremendously since becoming Truist.
Everybody wish me luck because I'm definitely going to need it to get my deposit transaction back. This is unbelievable what I'M having to do and go through just to get what's mine. As far as I'm concerned if the Truist ATM took my deposit. Thats as good as giving it to a bank teller. Hopefully a Truist member will contact me for information. A Truist member hasn't reached out to me since this started. I don't think anything is going to be different.
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July 2024 by Juan Thom
A Bank that discriminates!!
I went into the as I am an Employee at (Car Dealership) as they know us very well. I have been there many of times to make a deposit and/or get change.
Times it will be a long line and one person is at the desk and times when it will be more. I had been there when the service was great but this time, I was so disappointed and embarrassed for the way I was treated.
I came to the desk in my dealership uniform as usual and was not there to get any funds but just to get change. I was told do I have the dealership account, I said no as we come here daily, as she made a remark to another worker, do you know the dealer’s account as she was being sarcastic. She refused to assist me to give me any change for the receptionist and I went back just for another person (different color) to go there as I saw and he was given change without any issues and also “ He does not even know or have the dealership account”.. I will never go there again as they are the worst. These people have no experience and no nothing about customer service.
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June 2024 by ItzInotexpertPlayz_YT
Worst bank branch I’ve ever dealt with! The manager is a joke and the bankers are the most condescending unhelpful rude waste of space in the bank! After getting nowhere with this place ( being a customer over 10 years) I closed my account and went to my Credit union (worth the drive) where I didn’t even need to sit with a banker the teller was able to help me and send me on my way. Do better Truist!
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June 2024 by michael cleary
Very nice and hyelpful.
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February 2024 by Amber Cannon
I was concerned being the 10th customer in line with only one teller working behind the counter, serving customers in both the lobby line and drive through. Kim deserves an award for her ability to keep her calm and project positivity when she was the only teller available. What a stressful and unfair position to be put in professionally!! Tammy in the office was able to help me with my need. I was there for about 20 minutes. I felt terrible for the people waiting inside and in a long line of cars wrapped around the front of the building. I would definitely recommend this branch improve staffing to better serve your customers.
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February 2024 by Karla Mejia
Extremely Horrible customer service, didn't even bother to actually try and fix my issue just straight up told me they could not help me, had to go to another branch and they fixed my issue without a problem and in no time.
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January 2024 by Gwendlyn Cook
Regina is the best banker ever. She helped my husband andI account back open.
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December 2023 by Cindy G.
Stephanie, my teller today was absolutely phenomenalShe helped me with all of my questions (I had many) and gave me some additional (and very useful) extra informationNot only did she have great energy but she took great care of me as far as my business at the bank today.
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November 2023 by Teresa Whitley
Teller was friendly , helpful and efficient. Open till 5pm in lobby week days. I was impressed.
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November 2023 by Elijah Moore Sr
While the bank tellers at the front desk were kind and patient. Their branch leader was far from understanding. He was unpresentable to say the least. Very short and unprofessional. I don’t believe Truist would want someone like that representing their brand. I will not be banking with that branch while it is under his leadership.
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September 2023 by Janann Mcinnis
Most unprofessional bankers ever. Sloppy dressers, barefooted and I don't give a damn attitude.
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July 2023 by Audreee Hernann
Worst customer service ever!! Sat a bank for an hour just for Tammy to be rude and gave me a number to be called which I already had did, and they told me at a different location I was able to do at the bank but this one specifically said that I couldn’t do so because Tammy didn’t want to do the work for it.
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June 2023 by Thee Hawa Savage
Horrible customer service . Racist actually . My account closed with them and instead of helping me out , they made me call a number that I already spoke with . The old ladies name is Tammy. She gave me the run around instead of calmly talking to me . The branch manager gave me false information . Unprofessional bank. Didn't want to talk to me after calling the number they told me too because she was afraid that I was going to do something to her . The Lord will fight for me ..
