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August 2022 by Kelly Lane
Picked up a few odds and ends. Several folks stopped to offer help. I was fine but appreciated the offers.
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March 2022 by Cono M.
First let me state this is no fault of the staff on location, this is a corporate problem. BEWARE, it's pine straw season, I was told Home Depot (Bethlehem) does not sell bales any longer only the rolls. Know that a roll does hold about 2 bales and cost $10 per roll - I barely got 20 roles stacked 3 high with tail gate open on a full size Tundra pickup truck and needing tied down. The BAD NEWS - this pine straw is dirty, full of full size branches, twigs, long slices of bark and some rolls being wraped in twine three times in three different depths. When your desperate and your regular supplier has been closed for a week you take what you can get. So you've been warned, good luck.
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October 2021 by Cody B.
Went on their website to see if they had a pressure washer in stock, their website said they had 4 in stock. so i went to the location to purchase one. they actually did NOT have that pressure washer let alone 4 of them. so I ordered the pressure washer from them, got it shipped to the store and waited 4 days to pick it up.. when I picked it up I unboxed the pressure washer and it was broken. Wand was destroyed. I took it back to get a replacement. They said they couldn't just replace the wand so they had to take back the entire unit. instead of just reordering my item, they completely refunded me, and refunded my $150 protection plan. Told me to leave basically and come back when i had a new order. I had to wait over a DAY for the funds to show back up in my account. I reordered through them(mistake#1) but this time I ordered it to be delivered to my home so that hopefully the pressure washer wouldnt be broken(mistake #2). This was a severe mistake. This item was supposed to take 7 days to get to my house. I thought it was annoying but better then having a busted product right? wrong. i shouldve just took the unit and bought a replacement wand myself and ate the cost. 7 days comes around, guess what? no pressure washer. called home depot and got on the phone with a manager. she said she was going to call me right back. i waited. for 4 hours. she never called back. so I called the transportation company, no answer, emailed them, no answer, called home depot, and they basically said "we don't know where your pressure washer is but you can come get a cheaper version that's HALF the price and HALF the performance" what??? Were now going on 10 days with no pressure washer and $1200 down the drain. I also lost about $400 in income due to their absolute incompetence. If this pressure washer even show up to my house i will be suprised. if its broken im going to send it back and get a refund, and buy a pressue washer thats double the money from lowes just out of spite. I will NEVER do business with this location again. if you want to get stuff from home depot, go to the Hamilton mill location. reading other reviews I'm surprised they're still open. if only I read these reviews first.
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July 2021 by Joseph Allen
Just want to give props to Taz and Eileen every time I come in which is very often they always have a smile and a kind word. Taz is one of the most respectful young men that I’ve met in a while and should be looked at by management. Elieen ( in plumbing I’m sure I’m spelling her name wrong) but is a great person and always is a pleasure to deal with. Thank you for the changes at the store they are being noticed and appreciated.
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May 2021 by David Farris
I’m curious as to why as the paying customer when I have an issue with an installer and a product you provided them reach out to Home Depot they tell me that I need to reach out to this subcontractor and get them to call Home Depot. I never chose a contractor and I was never even told will be a different company coming out to do the install, and now Home Depot is telling me I need to do the legwork to get the repairs done since it was “not their fault”. I hope they realize that it wasn’t my fault either, and that I’m the one that’s paid the money for the service.
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February 2021 by Nicki K.
The Home Depot in Bethlehem is the cleanest we've ever been to!! Plus customer service is really good here too. They actually stop to ask if you need any help. My husband loves Home Depot and says this is the best Home Depot he's ever been to. No wonder my SIL comes to this location all the time! 29/2021
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September 2020 by Perry H.
Know what you are doing because you will not get any help. Save your time and go to Athens or Monroe. Customer service does not exist at this store. After spends a few hundreds of $$ on wood someone should be there to help you load. They are there when you walk out with your cart but when you go to bring your truck to the loading area they vanish. Dirty store as well.
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May 2020 by Allie Choudhury
After multiple trips to try to buy carpet. I ended up going Through the phone Home Depot to buy it and then they installed and this is what I get I called the Winder Home Depot twice now and haven’t received a phone call back or talked to anyone that knows how to go about it.
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May 2020 by Larry Turner
winder is a good store. friendly associates.
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November 2019 by Dorie Willingham Douthit
Shout out to Nehemiah for some great customer service. Thank you for your help.
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September 2019 by Joellen A.
Awful experience with Winder Home Depot. Brought lifeproof flooring and it was scratched durning unstall. 3.19 a sq ft. Not cheap. Its Water proof...Stratch resistant..life time residential warranty. Not even finished being put down and its scratched. I looked up how to fix the scratches..rejuvenate. It Made the floor worse and now I cant get the rejuvenate ofc the floor. I go into Home Depot ASM tell me to put bleach on it to remove rejuvenate.(no I did not). HD sent me to manafacture who says I ordered Allure Oak not Burnt Oak and wants proof of order for Allure oak.no such item Allure Oak in Lifeproof. All documents state Burnt oak. Ordered, paid, recieved burnt oak. Management is jerking me around going on 16 days.refusing to assist me saying I cursed at 1 of his managers.she's a Liar... I have every conversation taped. Cop out excuse not to rectify the problem. District manager just as useless. Never called me back as promised. I taped her conversation also. Floors has been pulled up ready to return for refund. Now ASM calls and says no return on boxes opened. Flooring is damaged and they are refusing exchange it now refusing me a refund. $4800 for floring and Im being jerked around. My house has no kitchen. No furniutre. We have foster kids and 2 exchange students. My husband & neighbor had to reconnect our stove and take my dinningroom from storage so we could sit and eat. No one cares that our kids could be taken away due to my house us considered unsafe. No one at HD picks up the phone. The Management lies. Instead of the Store manager stepping up and addressing me and the problem he tells my son who works there that he the manager isn't helping me because I cursed at his assistant. Which I did not do. I taped the conversation. Thats a cop out. He has no balls. Lets say I did as an example... Wouldnt a good manager step up and call the customer and say Im sorry Im not going to allow you to abuse my employees, you will have to deal with me and only me. Nope... Instead he tells my son, who works there that he the manager isn't going to help me. Coporate just sends me to manafacture who insists I have Allure Oak and I do not. Now after 2 weeks and knowing we pulled the flooring up for a refund do they want to send a flooring inspector out. To inspect what. The flooring is all pulled up ready to be returned as HD was taking it back but than changed their minds. so theres no floor to inspect. It bare cement at this point. I asked from day 1 to pls send someone out. Now that there's no floor they want to send someone. I've reached out to the CEO Craig Menear and spoke with his Secretary. She advised to not to speak with the store anylonger. That she woukd handle my problem. Problem is not its friday. Another week passed. The weekend is here, I emailed her 2x this week and no response back. Yes my emails went through. I called the news channels in hopes of help. But I think Im going to need a lawyer if not resolved by the 25th. I will never buy from HD again. Never. Almost 5k for flooring. 45 boxes and they think their going to screw me. Their wrong.
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July 2019 by Glenda H.
I bought carpet from the Lawrenceville Home Depot 7-25-19. I was told it would be installed in 7 days . Installers called today and couldn't schedule until 8-13-19. False Advertising Home Depot . Not happy
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July 2019 by Jennifer McElreath
everyone is always so friendly and eager to be kind.
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July 2019 by Gus E.
Looking for deal on marked down product, gave me run around, people don't know business. Went to Hamilton mill store, guess what? Got deal, plus friendlier people. Good riddance.
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April 2019 by Alecia C.
I went to garden department and asked if they had any catnip plants. The cashier that was there informed me that they have no idea of what type of plants they have and there is not anyone there that could help me. She told me the name of the nursery that drops everything off. Supposedly, it's the nursery that drops everything off responsibility to know what's in inveventory, not the people interacting with the customer. I remember when Home Depot actually had people working that somewhat knew the product. As the cashier suggested, I will go to a nursery to find someone that can answer my gardening questions.