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December 2023 by Amber Knight
Amazingly wonderful people that actually care and do their best for their customers. I have never had such great customer service with an insurance company before. I'll never use anyone else for insurance.
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August 2023 by Nate Washington
Very professional and friendly. Location is a little confusing to get to, but service is spectacular.
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August 2022 by kylea
Jason Riner is my agent and he’s awful. He’s unprofessional and back tracks whenever he gets caught in the wrong. Jason is a whiny baby over the phone, he doesn’t need to be in this profession if he can’t take care of his customers.
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December 2021 by Don Xiong
I don’t know what his issue is with me but he was nice to me until I got the policy,after that if I emailed or texted him he never ever ever replied to me.Yes I can show proof and dig through my phone bills and emails that this happened.I had to move agents because this deeply annoyed me.Yes I’ve had a few payments that were late in 4-5 years but other than that I haven’t been a problem at all or have I had accidents.These two pictures are just a small part I wish Google would allow negative stars
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August 2021 by Daniel Rowell
Unfortunately I’ve had to change my review, State Farm has treated me well for many years, and recently my brother for about a year or so, and through many of my last minute requests to change my policies, add or remove vehicles, claims, etc. Jason Riner had been very good to me, and one of the managers, Danielle, took good care of me for years. Not sure what happened but they seemed to give me an attitude, seemingly treating me differently, as if I didn’t matter as the customer anymore. I’ve given many compliments, patience, was very kind to them all the time even during some mistakes made by them. I understand we’re all human, and we’re not perfect, but what really made me decide to change providers was the fact that I did not feel welcome anymore. The attitude changed, and even though I’ve always been positive and tried hard to not be an annoying customer, or let frustrations get to me, it was not fair for me to be treated that way regardless of how I’ve been with them. I still recommend the Riner’s office as your provider, but take my review how you will. I don’t want to see anyone lose business but I felt as if I needed to express how I felt in an honest review and how it made me feel, it really did hurt to leave, in not-so-good terms.
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April 2021 by Penny Cheek
Whenever you need an insurance and it's there, is what counts. State farm has responded quickly, professionally, very helpful and respectful.
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December 2020 by Kathleen Harris
Minimal information provided.
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November 2020 by Dan The Man
Unfortunately I’ve had to change my review, State Farm has treated me well for many years, and recently my brother for about a year or so, and through many of my last minute requests to change my policies, add or remove vehicles, claims, etc. Jason Riner had been very good to me, and one of the managers, Danielle, took good care of me for years. Not sure what happened but they seemed to give me an attitude, seemingly treating me differently, as if I didn’t matter as the customer anymore. I’ve given many compliments, patience, was very kind to them all the time even during some mistakes made by them. I understand we’re all human, and we’re not perfect, but what really made me decide to change providers was the fact that I did not feel welcome anymore. The attitude changed, and even though I’ve always been positive and tried hard to not be an annoying customer, or let frustrations get to me, it was not fair for me to be treated that way regardless of how I’ve been with them. I still recommend the Riner’s office as your provider, but take my review how you will. I don’t want to see anyone lose business but I felt as if I needed to express how I felt in an honest review and how it made me feel, it really did hurt to leave, in not-so-good terms.
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November 2020 by MarcyAbqff cu out Damons
Great customer service and the representatives were very knowledgeable about the information that I needed.
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October 2020 by Chris Johnson
Very reasonable rates and the staff is great!!!
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May 2020 by John Brundige
They have been my agent for the last few years. I couldn't be happier!
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March 2020 by Matthew Mokry
Very helpful and nice.
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December 2019 by Christina Knowles
This office has been fantastic! I have been working with Justin, specifically, and he has been nothing but patient and helpful. Definitely recommend.
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December 2019 by Denis
My concerns are always handled in a professional manner.
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December 2019 by Kim Lanier
Love this office!... Everyone extremely nice! Love Danielle's personality, always a pleasure and will go over and beyond to help.. Thanks!
