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July 2024 by Jill Hansbury
The AT&T store on Ridgewalk Parkway in Woodstock, GA is awesome. Simone and the team made it a great experience! I procrastinated about upgrading my phone for a long time because usually the process is painfully long. I actually enjoyed my time there with the team. Simone was great. Very professional. Knows her stuff.
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June 2024 by Zack Brown
Cindy and Karima treated me and my brother so well when trying to switch phone services. They stayed later than they had to and went above and beyond for our benefit. If you go to this store, they’re the people to talk to!
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June 2024 by Brandon Lopez
I had a great experience, Karima helped me along the way . Thank you !! Will be coming back.
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June 2024 by Anne C.
Awful Awful. We have a Samsung s22 ultra that no longer takes calls or texts unless on WiFi and only sometimes. This is a KNOWN issue with SAMSUNG S22 ultra's across all phone carriers but we have been told we have to file a claim with insurance for a $275 deductible. That is completely unreasonable especially since its a phone problem with these Samsungs and should not be handled this way. The phone has a small crack that has not had affected the phone at all but is the reason we cannot upgrade. How on earth is a problem with all Samsung s22 ultra phones connecting to the network now my issue costing $275. Outrageous
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May 2024 by Kayli Muenzer
Went to this location at 3 on a Sunday. They close at 7. This note was on their door about being out for lunch. Me and my fiancé went out to eat and came back later at 4:30 and there was still no one there? Not sure this is a great way to get customers.
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March 2024 by Cathy Branson
Cindy was invaluable. We went in with a complicated issue and she was diligent and solved our issue. It was a great experience !
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February 2024 by Cindy Wright
The store is clean staff is very friendlyThe manager is very helpfulRecommend this store
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February 2024 by Karen Lane
Cindy, Cindy, Cindy, she is amazing! The help she has provided foe my family is noteworthy and I'd never see anyone else but her.
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December 2023 by Judy B.
Cameron at the Ridgewalk store was so patient and helpful when I purchased my new phone today. As an older person who doesn't like change, Cam walked me through the process slowly and calmly. This is a great store with friendly staff!
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November 2023 by rose nasser
Whoever closed this location on November 28 2023 should not be working with people face to face. Worst customer service experience of my entire life. I am shocked. Walked in and there was one person working, helping another customer. I stood there patiently for 30 minutes with no acknowledgment, no look in my direction, no words spoken at all. I get frustrated and go to my car to wait until the employee is done helping the current customer. Another 20 minutes go by and the customer leaves, so I go back in asking for a SIM CARD. A SIMPLE SIM CARD. The guy refuses to help me and proceeds to curse me out as I walk out upset. When I called the store nobody answered and it rolled over to corporate office, wait on hold for 10 minutes, then get hung up on. Call back again, get hung up on again. Safe to say this is the very last day using AT&T
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October 2023 by Paul Arterbury
Cindy was super helpful and nice but she was the only rep at the store so it was frantic for her and customers had to wait.
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October 2023 by Doug Lindsey
I am extremely disappointed with this location. I have been trying to resolve an issue for over two months and the manager keeps stringing me along promising to resolve the issue or at least call or email me back but has never once done it.I turned a phone into the store for my ATT next upgrade - I didn't think anything of it and just handed it over... All was fine until I got a text telling me I had to pay an extra 550 because they hadn't received that phone. I have been an ATT customer for over 20 years and this lack of respect and lack of courtesy is disgusting. The worst part is that I tried to call this location for weeks to get them to answer and not once did they.. AND when I spoke to customer service for ATT they said I had to speak to someone at that store. Its crazy making and really sad. Don't shop here bc they can't be bothered to make things right.
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July 2023 by Sky T.
Great employee helped us get set up right away and made us aware of the best way to change our services from the old to the new. 10/10 recommend this store
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July 2023 by Kes
Mariam was the staff that helped me and she was so kind and thorough with everything! Thank you for being so great Mariam!
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July 2023 by Ron Sanders
Great people here!
