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March 2024 by Richard N.
Jess was very helpful when I was having trouble switching my phone over. Literally spent hours over the course of a week to help solve the issue.
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February 2024 by Karen Edris
Visited ATT store to pick up a phone we ordered online. Your representative, Hope, was so very pleasant and helpful in setting up my new iPhone.
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February 2024 by Adam Swetlik
Have received good results over some years at this store until 2/20/24. I won’t use names. I left after 45 minutes of no positive action and a phone that was working when I walked in did not work on my way out. Hands down the worst service EVER. It was like they were dumbstruck. No clue
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February 2024 by Barbara Reinagel
Pattie and Ron were absolutely phenomenal to work with today! They were very personable and knowledgeable. The customer service we received today went above our expectations. Thank you
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February 2024 by mario vieira
I went to this store after contacting AT&T on the phone who advised me to go to the store where I got a apple watch a while ago, which by the way for my choice I never activated, just to find out after open up the package that the watch doesn't work and yet no one could not do anything about it. The watch was paid off and I decided I didn't need the line, and at that same store requested to cancel that line last December. Somehow the bill continue to come and the AT&T customer service advised me to go back to the store and request a waive or credit. At the store I was advised that the manager, Nikki Hobbs, doesn't allow their employees to give those credits because she doesn't want to create a report to explain why the credit was given. Basically, to me, laziness explain why she doesn't want to treat the customers the best possible. I hope someone doesn't need extra help from them other than paying or buying which it seems the only business they are into at that store.
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February 2024 by Judith Overcash
I received excellent service.
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February 2024 by chris davala
Retail Sales-Pro Marcellina is a real credit to ATT. She knows her stuff, takes as much time as a customer needs to get the job done, and has laser-like customer-focus. In addition to ensuring my 11-year old grandson got everything set up perfectly for his first iPhone purchase - using his own money - Marcellina was so impressive, I decided to turn in my iPhone 12 and purchase an iPhone 15 on the spot!You rock, Marcellina!Thank you! Chris Davala
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February 2024 by m lilac
Patty helped me out! Thank you so much!
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January 2024 by Rojina Yousefzadeh
The boss is very rude and the employees do not help the customers at all.
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January 2024 by Marty
Super friendly help today for pick up of a new SIM card and phone activation. He was knowledgeable and worked fast.
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January 2024 by Jessica DeForest
Hope Power was pleasant, prompt and helpful. This was our second time working with her, we bought a phone from her for our son in December. We will be sure to work with her in the future. The store manager Nikki was also helpful on a past visit.
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December 2023 by Emily Minchew
They were all so beyond helpful, patient and walked me through everything! Nikki was the manager who was great and Chill was the rep who handled everything and stayed on the phone with customer service for 2 hours to make sure everything was done correctly for my business account. I was so impressed and thankful!
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December 2023 by Michelle Farrar
Roscoe was extremely helpful in helping restore access to my father's account. My dad spent almost 7 hours off and on with the ATT general number and Roscoe was able to help get the issue resolved in less than 30 mins.The only suggestion I have is to have some lower height chairs available for those with mobility impairment.
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December 2023 by Tonya Cook
I’ve always had a decent experience here, but yesterday was exceptional! Hope aka Hopie helped my family and I with upgrades, new phone lines, adjustments to our current bill and whatever else was needed! She was happy and helpful through the whole process!!!!! I would definitely recommend this location and Hopie to anyone in need of all the things!!!!
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December 2023 by Sharon Yaeger
My experience today in the Woodstock Ga store was awesome! Kudos, to Taylor and Nikki for their professionalism and customer focus! Both were well informed and understood what was needed for me to walk out as a completely satisfied customer! ATT, both Taylor and Nikki deserve recognition as they are a great asset to your team.
