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February 2024 by Tom Sharp
“I can’t speak highly enough about the exceptional service I received from the team at Brooks Brothers, particularly from Lauren Tucker. A few weeks ago, I found myself scrambling to find a well-fitting suit for a crucial job interview. Despite my last-minute rush, Lauren went above and beyond to ensure I left the store with the perfect suit. She took the time to understand my needs and preferences, ultimately selecting a suit that exceeded my expectations. Not only did she find me an amazing suit that night, but she also connected me with one of the best tailors I’ve ever encountered. Thanks to her expertise and attention to detail, I not only landed the job but also felt incredibly confident and polished during the interview process. I owe a huge part of my success to Lauren and the Brooks Brothers team. Their professionalism, expertise, and dedication to customer satisfaction are truly commendable. Thank you, Lauren, for making me feel comfortable and for your invaluable assistance. I can’t recommend her and Brooks Brothers enough!
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January 2024 by T T
Nothing here was made in America, everything was either made in China, Vietnam, or Pakistan, based on what I saw. Not what I was expecting!
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December 2023 by Farhad Balali
No apologies or not even a word for ordering a wrong item twice. You lost my business and I am so disappointed at your terrible service by rude people.Here is the picture of the receipt and the way it got hand over, throw, to me
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December 2023 by Jonah Ragsdale
Best prices for Brooks Brothers. Always plenty of clearance items. Service is always top notch.
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September 2023 by Laura Cooley
We had a great experience here today shopping for a Father of the Groom suit. My husband hasn't bought a suit since the 90's - yikes! Needless to say we needed assistance! Catherine came to our rescue; she tirelessly brought out a range of sizes to the dressing room til we got the perfect fit! She was so kind, pleasant and patient! We felt like we had a personal shopper. Ask for her next time you stop in!
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May 2023 by Scotsmon
Professional, wonderful, quality clothes with helpful and service oriented staff!!!
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April 2023 by Donald Newton
I had a great experience shopping here. Daniel helped me solve my confusion with men’s clothing sizes to find the perfect fit for my needs. I haven’t purchased dress clothing in years and industry sizing has changed significantly in recent years. He solved those concerns in minutes. I’m familiar with Brooks Brothers quality from the past and I’m pleased with my selections and their expert attention. You’ll pay a little more for that quality, but it’s well worth it. They reminded me of a traditional clothier and they’re keeping that level of quality and service today. You won’t be disappointed.
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April 2023 by Michael H Chen
Walked into the store in my hiking gear. Can tell they got nervous & tried to escort me at every turn. Just a word of advice: snobbery won’t get you far in this economic climate.
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February 2023 by Greg Veal
Max was great at helping us find what we wanted and patient with us looking around. This young man understands friendly and consistent service to the customer. We were lucky that Max was working today. He followed up with a call about additional choices online, and thanked us for coming in. ? Thanks Max
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November 2022 by Josh
Best dress shirts you can buy... but I was charged 29.99 for a shirt that said 10.99 on the tag. I bought 2 of these so I was overcharged by 40 dollars. Kind of unethical
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March 2022 by AW Phillips
I brought back a shirt with tags that didn’t fit my husband, and Iman made it very easy to exchange, recommending a new style and helping me find his size. They had lots of new pretty spring colors, so I was able to leave with something even better than I came in with. They had good sales going on, too!
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February 2022 by Jason Walker
I visited the store searching for a suit for me and my son for an upcoming event. We found the suits we wanted but they were not in stock. Not to worry we were told, they could be shipped to us to arrive in two days. Computer was checked, all four pieces showed as available to ship, so I paid for the order and left. An hour after placing the order, I get an email saying one of the pieces will not ship for two weeks. I call customer service and get the run around. I revisit the store and they don't know why it won't ship, but suggest we cancel the original piece that is missing and order a new piece and a slightly longer inseam (it was going to have to be hemmed anyway). I said fine, they checked the computer and verify it is available, I sign the return/refund of the original and pay for the new. An hour after the transaction, I get another email saying the piece will be delayed and won't ship for another two weeks. What an utter waste of time. I will never again buy from Brooks Brothers. The gentlemen at the retail store were nice, but there is something terribly broken with their back-office. I'm either being lied to or misinformed, regardless, it's a terrible customer experience.
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February 2022 by Marcelo Caraballo
Wow,Love the store but just had the most unpleasant experience while shopping there today. Walked in, a younger sales guy said hello. No issues and not looking for a hug or nothing but dang, cold greeting.. At check out, this older guy could not have been more rude. No hello, no did you find everything ok, nothing. This guy was dry, cold and could not care less about anything or anyone in front of him. And the great this is, he’s the supervisor. Tony. Omg the worst. Love Brooks Brothers and will always shop there but will do my absolute best to avoid this person. Should not be in front of any customers ever
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November 2021 by Erik P.
Do yourself a favor and bypass this store. Being considered somewhat of a upscale store this is pathetic. This is my first Brooks Brothers experience so hopefully this isn't a Brooks Brothers store employee requirement. I won't write the brand off yet but you will get zero help or a welcoming shopping experience here. Nobody obviously wants to work to help you at all. I also had a return I was trying to process in store to save from sending by mail, so much for going green with Brooks Brothers, the representative just tossed the items to the side and then he couldn't process the return so he had to gather them back up. I may try another store but I will not return to this one.
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October 2021 by Flora Frasier
Lots of inventory...seamless return.