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December 2023 by Aaron J.
I bought 2 new cars from this dealership. Not only did my bronco I ordered come in wrong when it was sent to the service department they scratched the paint down to the metal, tried to hide it and then denied doing it . Finally they fixed but it took the 5 times to repaint it to get it right . I took it in for a tire rotation and oil change after I got it hme the skid plate were left un bolted and almost fell of they also didnt tighten the spare so it almost fell off a week later the sub in the back still isn't fixed it has been taked back atleast 5 times and still isn't correct, I also bought a new mustang not only did I pay for dealer installed options that were never installed they have scratched all 4 of my new Carroll Shelby wheels the rude and useless service manger refuses to fix them and refuses to fix any and all damages the have done to my cars because I did a survey that was sent to me and I failed them on the service and customer service. If you are considering this dealership RUN THE OTHER WAY!! Go to Wade ford
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December 2023 by Charlotte S.
I purchased my dream Mustang here last year. The gentleman Kielen helped me a great deal. I recently got a call from Kielen asking if I was enjoying my Mustang after purchasing it a while back. I found this to be very kind and considerate just like he was when selling me the car. He could see how badly I wanted that Mustang, and he voiced that, without pushing me on buying it. He did a wonderful job of showing me how to work the Ford app, how to ask for assistance, and has kept in touch with me regarding my Mustang. This Ford dealership does a great job with its cars and its customers, I have had zero replacements needed on my car, and have had no issues. Make sure you shop with Kielen! He is a wonderful help and extremely kind. I am glad to be a part of the Krause Ford Family!
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November 2023 by Corey M.
Don't buy a F-150 with the black widow pkg. have had multiple electrical issues with it and Krauss' service dept can't figure it out let alone return my phone calls/texts. Only vehicle and I get ten run around as well trying to get a loaner for the obvious warranty work
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November 2023 by S harris
A great big thank you to David Ledonne for an outstanding sales experience. David was very responsive, quick to provide information on vehicles upon request, and extremely flexible and easy to work with. We had intended on purchasing within the next 60 days but because of the ease of this transaction, we purchased the day before Thanksgiving Thank you David for providing a professional and positive experience at Krause Ford of Woodstock. Happy Thanksgiving to you and yours!
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November 2023 by Brian S
I wanted to share a great review for Zach, and the entire “At-home” service team . I have used this service twice, and it has been awesome. They came the house to do a warranty repair and oil change on my 2023 F-150. Not only were the punctual, but also super proficient with the service. The “at-home” service truck is super cool. 5 stars. Give them a call !!!
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October 2023 by Jason Jaegers
I recently purchased a vehicle for my 16 yr old son at Krause Ford in Woodstock. The salesman that assisted me with my purchase was Jason Womble. He played a pivotal role in surprising my son with his first vehicle. Jason made the entire experience so memorable and special for our entire family, especially my son. He filmed the entire experience with my phone. His service even continued after our purchase was complete with follow ups and continued support. Jason’s sincerity and customer service was absolutely unmatched. I will definitely purchase my next vehicle from him and highly recommend him to anyone looking for a vehicle new or used.
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October 2023 by Chris Ham
Tried out the new mobile service today for some recall work. What a convenience. Steven was great! He arrived on time(a little early), was very professional and helpful, and explained everything through the entire process. Two thumbs up for this service! Saved me a LOT of time and inconvenience. Also have additional services provided with mobile unit. Would highly recommend.
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October 2023 by Lamar
Maintenance was done. Alignment/balance. Great job. Nice service staff. We have purchased 3 vehicles at this dealership. Recommended dealership
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October 2023 by Robert Ferega
Have worked with Ford service department, Jason and Jacob for the last 15 years. I’ve always had positive results. Any issue, resolved in a timely fashion, and always well taken care of. Really like their mobile oil change service and mobile techs. Jacob and his crew do a wonderful job highly recommend them for mobile oil changes.
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October 2023 by Scott F.
Great service, completed right in my driveway!!!Several routine services now available at your home, the Tech comes to you - extremely convenient.
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September 2023 by George K
Krause Family Ford of Woodstock is awesome ! Even though I didn’t buy my vehicle from them I have all my ford ( we have 5) vehicles serviced there. My wife had a recall on her vehicle and the service department contacted her to have mobile service come to house to take care of the recall and they also preformed an oil change. Additionally there was a recall on my truck they contacted me via text and set up an appointment came to the house and corrected. Steven the service tech was awesome and he took care of the issue quickly professionally and was very personable. Check out their new mobile service it is excellent and convenient.
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September 2023 by Todd Thomas
Used the mobile service offering, they contacted me and told me there was no extra cost and they would come out to my home or work to perform the needed work. It was great! Zach was the tech, he was very polite and did great job, very fast. Highly recommend using this service!
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September 2023 by Joy Klein
I received a text message from Krause Ford that they started a mobile service to repair recalls and although the first appointment fell through because the technician did not communicate, Ford did reach out to me to fix the problem. We rescheduled the service for the next morning and Zach was right on time. He and another technician, Stephen, were very professional, pleasant, and fixed the recall very quickly. I give them 5 stars but only 4 over all because of the first appointment attempt.
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September 2023 by Ian Easterbrook
I don't often write reviews, but I wanted to share my positive experience buying a new truck today at Krause Family Ford. Jason was extremely friendly, knowledgeable, and a great salesman to work with from start to finish--he worked hard to make sure that my purchase was perfect. Christian was super professional and efficient with the financing paperwork, and had everything wrapped up for me very quickly. I also want to give a special shout out to Jacob in the Service Department, who stayed a few extra minutes at the end of his work day to fix a small interior issue with my new truck. His kind attitude and willingness to help (at the end of a long work day) was really above and beyond. Highly recommend these guys!
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September 2023 by Charlotte A.
Everyone's experience here is going to vary on their personality experiences with different associates. I give Krause a 4/5 and here's why:Comments:-Amanda was incredible. She was patient and only answered questions as they arose. She was now down our throats when selling us a car. This gave my husband and I time and space to make the decision with no hovering or pressure-The process from start to finish was smooth as can be expected!-Service: Rick Moore is the single-handed, best service rep I've worked with. He's helpful, explanatory in the process, updates me regularly, and is easy to get in touch with. -Shuttle: I appreciate the shuttling service for when I have to drop my car off for an all-day auto butler detail. It's convenient to get dropped off and stay at home rather than being stuck at the shop all day.-Fast Lane: Mark is a good guy, and very blunt (which I appreciate). Pretty decent shop for basic needs (oil changes, etc.) but it's hit or miss on how long you'll have to wait. I usually show up at 6:50 so I'm first in line.-Cons: I wish the test drive was longer than it was. I should have taken more time to test drive the car as the little things I didn't notice came to light later.-Cons: I never received a slip containing the benefits of the package I have. I was supposed to have information provided to me about free oil changes, rotations, and auto butler (detailing) work and I still have yet to receive that. Thank goodness I listened when buying the vehicle or I would have lost out on a big fat value!Overall, we would shop here again, but we would prefer to keep our usual contacts there as they gave us a great experience. I wouldn't return if our encounters were negative, so we are thankful for who we know here who have been helpful!