-
December 2023 by Shawn Sandow
I'd been having such a difficult time finding the right shoes for an upcoming event. I'd been to several stores and along with limited options their customer service left something to be desired. I am so grateful for the assistance is received form Jaleah at this location. Even though i only had a vague idea of the kind of shoes I needed, she was patiently showed me a few options until i found exactly what I needed. My feet tend to be a little wide, and she was still able to accommodate my needs. I plan to return and make additional purchases. The staff at this location should be praised for their fine patience, effort and professionalism.
-
September 2023 by SRav
Great quality shoes! Outlet prices and occasional sales are great
-
August 2023 by Malcolm
Sales staff was wonderful and very helpful. Love what I got.
-
July 2023 by Karen Burns
The only shoes I have found that I can wear all day on my feet (9 hours) and my back and feet never has pain! Not all their shoes have worked the same, but I swear by their women's Zerogrand brand.
-
June 2023 by Taheera B.
Great customer service, they didn't have my size in store but they check the warehouse and it's there. The nice gentleman explained the process and said I will be given tracking information and if something happens than to give them a call. Unfortunately, my order was not delivered and I gave them a call. I was told that they spoke with a manager and the manager told them to tell me to file a complaint with UPS. If buying you are in store make sure the product is there, you're on your own if you purchase through the warehouse to have ship. Now I have to try and figure out how to dispute this. Thanks Cole Haan for taking the time to handle my situation or to tell me to handle it with UPS.
-
June 2023 by MJ J.
I came into the store and staff were very friendly. Logan assisted me as soon as I walked inside. He was very resourceful with the information and I am truly appreciative of his customer service.
-
May 2023 by Miles J
They need to get some decent management at this store and get rid of the ridiculous college kid who is ego/power tripping but actually drives customers and employees away with his arrogant attitude.
-
May 2023 by Macey King
I bought shoes from here about a week ago. I was not informed that they were not returnable. I went in to return the shoes and the cashier told me I couldn’t return them but I could exchange them. Apparently the reason I couldn’t return them was because they were clearance. When I agreed to exchange them for the same shoe but a larger size, I was informed I’d have to pay additional money because the shoes were no longer on clearance. These shoes were already fairly expensive to begin with. The cashier helping with the exchange faked his initial sympathy and when I took him up on his offer to exchange the shoes his attitude changed from sympathy to total irritability and acted as if the situation had suddenly become inconvenient. Overall this store has little integrity. Do not shop here.
-
April 2023 by Bryan Bayram A.
I purchased shoes and paid 150 dollars and it fell apart in a few months, I took it to the outlet store and they were mean and refused to take it back. Horrible product and experience for me. I will stop considering them for shoes..They don't even deserve one star.Dr A
-
March 2023 by Daniel Beckett
Would not honor 10% off discount from email I got for signing up as a member. Totally turned off, will shop elsewhere from now on.
-
November 2022 by John H.
Out of everything I was looking for. Was told that the weekends take all of their inventory. That's kind of odd since I came in on a Wednesday? Do they not restock? Everything I picked had size 8's or smaller. Not really sure how shoe stores work, but I'd suggest stocking more of the more popular items and sizes? I was there to buy at LEAST 2 pairs. Shame you couldn't make a sale. And no I didn't want to order them which is what I was told also. I have Amazon for that. I'll just buy from there instead.
-
November 2022 by Jeff Stanley
I would like to thank Rylee for all help and time she spent helping me find the exact shoes my wife wanted !!
-
August 2022 by Jennifer Lucio
I would like to shout out Abisai for helping two teachers out today. His professionalism and patience with us(especially with the big guy)was outstanding. This was my second time in your store and have not been disappointed with the customer service. Good job Cole/Hann!
-
May 2022 by Jonathan Perkins
You have on your website that you close at 9 but I get here around 8 and you close . Update times on site ! This is disappointing.
-
May 2022 by Amy Karch
I just purchased a very nice quality pair of shoes and Abisai was so friendly and helpful. He made it a wonderful shopping experience.
