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February 2024 by lauren mellinger
Donate your items to NLB thrift store instead of greed will. You’ll thank me later!
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January 2024 by A Clever Fish
Unhelpful & Repeatedly Rude, Won’t Be Back:I’ve donated to this place for 5 years but today was the final day. Here’s what happened:During COVID, they were only taking donations from your car’s trunk, as long as you stayed in the car. Understandable, but I didn’t know the new rules and didn’t appreciate getting yelled at “STAY IN THE CAR!” like a leper when I habitually went to get out of the car to help them load as I’d done several times before. This was strike #1 for me.Since then, I’ve stayed in the car and let them handle it, and it was fine, until today.Today I pull up to an elderly man with a long white pony tail who asked me twice to hand him things from the trunk saying “I don’t go into anyone’s car for any reason at all ever.”. Wow.So as you can see, whether you stay in the car or not, you’re treated like you’re doing something wrong and like you should just know how they want you to do it.Keep in mind, this is while you’re donating things to them for free.So between these two experiences and all the negative press about the funds going to the higher ups instead of people in need, this was the final straw and I’ll be searching for a better place to donate my items to.
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January 2024 by Rita Burke
The store is huge! They have a huge selection of merchandise , that is constantly being put out on the shelves. It's clean,it's organized and always busy!❤️
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December 2023 by L Davis
Terrible experience at 9425 highway 92 Woodstock : the Asian lady who is manager there does not not like African American people but if she really research her DNA she will understand that Asians are derived from “us”. I’m upset that I found a pretty rug and the tag fell off during transport and the Asian manager would not let me purchase it because she was rude and judged me by the color of my skin, which is very ignorant. Spoke to her manager this morning: he wasn’t useful either: he said he don’t see any rugs on the floor which is a complete lie. I’m not going to cry. What they won’t let me buy: something will be taken from them and they will then understand my pain. As far as the Asian manager go with the nasty attitude: you need to readjust: “ it’s more of us than you “ so please learn to be nice and accept every race for who they are. We can’t choose our colors/our race. Think about it
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November 2023 by Bob Morris
I'm realizing quickly how difficult it is to write a review like this without coming off as entitled. In my time in the food services I'm rather familiar with the very disgruntled reviews of an un-pleasable customer. It's not my intention to just dump on this establishment. I've shopped at this Goodwill since I was a kid. I've donated countless items to it over the years flipping real estate. And I've never not enjoyed it. I'm here strictly to recount my displeasure with one employee, and one employee alone.The long haired blonde guy working the donation acceptance has been utterly disrespectful to both parents of mine and I every time we've come to donate. I was willing to brush this behavior off once. I'm certain it's a hard tiring job. I don't expect many people donating to be easy on one's patience. But no. Any attempt at being helpful or friendly to him was met with snide remarks. I could go on, but this ain't a struggle session. If you see this guy out front, just keep driving. Your donations will be much more appreciated at the Goodwill on Bells Ferry.
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October 2023 by Sign AMafia
Paul odem said he was the manager, and had no control over his employees, bad mouthing customers and acting like street thugs. Never again ?
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October 2023 by Summer Funk
This is the best Goodwill I have been to in many years! It was clean and had a great selection of items. Rodney was very sweet and helpful at checkout! Thanks so much!
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October 2023 by Kevin Carter
Thank you Heather and Zack for a great shopping experience today. You two are awesome! Excited for the grand reopening. The store looks so much better.
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October 2023 by Queen L
Went to drop items off and the guy with long hair that takes in the donations was extremely rude and had a attitude. Told me I needed to pull my vehicle up more. I wasn’t even that far away from the curb , I had already gotten out of my vehicle and started to unload my items and he tells me I need to wait my turn . I was trying to help . I didn’t deserve the awful customer service he gave and attitude . I decided to go to a different location. As I was driving off he proceeded to yell saying stuff with a attitude! I’ll take my business else where as you guys need to hire nicer employees!
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September 2023 by Julia Kovalchuk
2 cashiers with at least 20 people in like, and no I am not exaggerating, at 2 pm on a Saturday and then an EMPLOYEE cuts in front of everyone to check out her stuff so, ONE cashier left for 20 people. Make sure you have time to wait in line if you come here.
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August 2023 by Taylor Davidson
Bought a few items of clothing yesterday, was told I could return any if they don’t fit because they do not have fitting rooms. They have a 14 day return policy. I tried to return two items today, and they will only give me store credit when I gave my receipt. They say the policy is on the bottom of your receipt (the one you get AFTER YOU CHECK OUT.) How could I possibly know this if my cashier doesn’t tell me and there are no signs in the store saying such??
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July 2023 by Jay
One of my favorite goodwills, kinda pricey, but easiest to navigate and overall good. EXECPT the fitting rooms have Been closed for a while. I’m really disappointed that I can try on the clothes and not sure if I like them till I get home and then by that point I can’t return them, I think they do this bc they know you’ll most likely buy it anyway, the fitting rooms is the ONE problem I have with the stores. OPEN THEM BACK UP!!!
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February 2023 by Britni Treadway
I donated a bag of things today and the guy taking the donations waved me off after I put my bag in the bin and said “that’s it no more walk ups” with a really rude tone. I hate donating to goodwill in the first place, but if you have a certain way to do things, maybe have a sign instead of treating people who are donating like dirt.
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January 2023 by grntsndrs
Decent Goodwill. Some items were missing prices or were misplaced. It was very busy, however staff is friendly.
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January 2023 by Kaitlyn R.
Update - GoodwillNever responded to this and I simply don't believe that they took care of it as they stated. Again you have lost my business and I hope they see how shady YOUR location in Woodstock is.
