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March 2024 by Lisa Robinson
Brendan was amazing and helpful
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March 2024 by Brian Cox
Branden done an amazing job at helping us and was very dedicated to me and my wife and helping us find and purchase our forever wedding rings. Me and my wife live over 4 hours away from this particular store but would gladly drive back to do business with them and have Branden help us!!!
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March 2024 by Braeden Winder
Duchess and Connie were amazing today. The experience they gave me when I found the one I loved so much was everything I could have dreamed of and more. They helped me the whole way through and were so patient with me
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March 2024 by Alexia Gueguen
If you have another option to buy a ring anywhere else: do it. This company and store has messed up repairs on my ring so many times, I'm about to lose count. From stones (major and small) falling off of my ring, to the company CONSTANTLY incorrectly "correcting" my ring. I had a birthstone for my deceased father-in-law placed on the band.It fell out and then they replaced it with the wrong stone and tried to convince me I was wrong at first (they put in a small diamond, his birth stone is amethyst). Now one of the main diamonds has come out and we gave it to them MONTHS ago for repair. They sent it to the wrong place, then the place didn't have the right equipment/piece (honestly can't remember, it's been so much). I was supposed to pick up my ring in February, then March, and my husband was called last week by a team member saying it won't be ready until MAY. For a singular main stone and (hopefully they won't forget) to replace my deceased father's birthstone. These people will give you the run-around and gaslight you. It'll be over 6 months without my wedding ring because of Kay's mistakes. Avoid, avoid, avoid. The moment your insured ring needs work, they will put on their customer service smiles and mislead you. The team member (I think it was the manager) called back to see if she can"pull some strings"" but we've been promised this before. That was last week and not have heard a peep since. But I am not surprised, just so so disappointed. My ring is stunning, but the run-around I've been getting, I will never recommend Kay.
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March 2024 by Tierra Kamil
I was helped by Branden at the Woodstock location. He was EXCELLENT! I was very indecisive and tried on SEVERAL rings and even when I found the ring that I loved I still took forever to make a final decision. He was extremely patient with me. Great experience!
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February 2024 by Grayson Snyder
Why does it say closes at nine, but it actually closes at 8 PM?
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February 2024 by Andrew Willums
John was very kind and helped me make my last 2 purchases, made the buying process very simple. Looking forward to coming back
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February 2024 by Dylan Barone
I have been doing business with this Kay jewelers for the past five years. I have bought multiple items from them and have even referred friends and family. I bought my wife’s wedding ring five years ago and purchased a lifetime warranty on the ring. We had the ring inspected at the end of June (their recommendation is every 6 months). At the beginning of January my wife’s center diamond fell out of her ring. Upon my wife’s initial encounter with the store in the day the stone fell out, she was told they could send it off and it would “possibly” be covered. When arriving at the store the narrative was quickly changed and they began showing her new diamonds that she could purchase for the ring and saying it would not be covered.I called the store a week ago and have waited for the manager to call me about our warranty after customer service told us it would be the stores “discretion.” The manager finally returned my call a week later. I was very disappointed with the initial conversation starter of the manager encouraging us to purchase a new stone with little concern of how they could assist with fixing the ring under our PURCHASED warranty.I was then informed that due to the fact we were “a month” (less than 30 days) past our inspection date, they could no longer honor the lifetime warranty that we purchased.My brother-in-law also had a similar issue with his wife’s ring and Kay’s were not willing to honor their warranty either. We will now be taking our business elsewhere, and I would suggest anyone do the same or not waster their time or money with their warranties!
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February 2024 by Richard Hawkins
Sherry was amazing and accommodating with helping me find the perfect fit. She explained everything to me that I needed to know prior to my purchase. She’s amazing! You must see her when coming here.
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February 2024 by Travon Murry
John made my experience great by helping me narrow down my options and zero in on what I was really looking for. Superb!
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February 2024 by Terrance Slappy
I was greeted promptly and treated as valued customer! I would definitely recommend this location. Branden is who assisted me. He was patient and provided tip top service. Great choice
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February 2024 by Kris J
Brandon was super helpful and knowledgeable. I highly recommend visiting.
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January 2024 by Marcquon Thomas
Awesome jewelry at an affordable price.
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January 2024 by Renita Woods
Branden was awesome!! Very professional and knowledgeable. Thanks again from Renita and Brandon
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January 2024 by Michelle Jolly
Branden got us the perfect deal and made sure every piece of our purchase was covered. What an amazing atmosphere with even more amazing people.
