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February 2024 by Kelsi
Grocery orders are easy to place & pickup at this location. Workers are always friendly and prompt.
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January 2024 by Robert Medley
Didn't have ID chocolate caramel coffee creamer, or my wife's Silk Vanilla almond milk creamer
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January 2024 by Steve Lamontagne
Every time i shop at this kroger there is a 4-6 person lineup at self checkout !!!( and no other lanes open)
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November 2023 by Gabrielle L.
This store has no real sense of customer service. You rather talk rude instead of finding a actual solution or being happy to help. No just bad mannerisms all around. Whispering and carryon with your co-workers at cx service desk when people need help doesn't show you care about your job. & really chasing me down and blaming the customer when you made a clerical mistake at your register. Learn how to treat people. Going no place fast kid.7:00-7:20pm 11/7
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November 2023 by Rick Howton
You cannot check-out of this store. Today at one point there were 17 people waiting to check-out. Not a manager in site. Then again can't say I have ever seen one. Every manager of this store should be fired!!!
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November 2023 by Inez Beltran
super displeased with the cashier. she began going through all my items to make sure they were scanned &’ i came home to find she scanned double of some items &’ a total of 21.98$ extra charges from repeated items she scanned.
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October 2023 by Caroline Eastabrooks
One of my least favorite Krogers to shop at. Always out of items, produce is lackluster, carts never available, and checkout lanes are always closed. More of a hassle to go here than to just shop somewhere else. Always gives me a headache coming here.
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October 2023 by Heaven Byrd
There is a manager there, his name is Jared (I think that’s how it’s spelled) he treats his staff like slaves. He respects nobody and he’s so rude. I hate to see people working so hard just to be ran over by him. It’s unbelievable and I’ve decided I’m not going to shop there anymore.
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October 2023 by Joan sloan
I love shopping at this Kroger! Not only great prices but clean and the customer service is warm and professional.
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September 2023 by Alexander Ratzlaff
Robert, was awesome. Super helpful guy super patient and super respectful. Saw him helping out a load of people and I didn’t have to wait long at all as he spotted me immediately. This guy was on top of it, you don’t see this level of customer service anymore, therefore I had to write a review. This Publix has a lot of stock, it’s overall a decent Kroger.
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September 2023 by Ashley Rueda
Towne lake kroger pharmacy is the only one I will ever use. I've tried other krogers, cvs, Walgreens, publix and costco and they are all terrible. Like shockingly terrible. Like how freaking hard is it to get medicine off a shelf?!?! Kroger towne lake rarely has a wait, and if they do its usually short and quicker than what I'm quoted. They will also give me instant prices on goodrx vs using insurance. It's simple and quick. To show the contrast, I once was getting an rx through cvs and insurance didn't cover it, and then I said well what about goodrx ( I was at checkout after waiting my 2 hours) and in order for them to check the price with them it would be another 2 hours due to "reprocessing". I NEVER have this problem at town lake kroger pharmacy. I totally recommend going there if you want to deal with friendly and competent pharmacy department.
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September 2023 by Mondyne Ariste
If I could give this place zero stars, I absolutely would, solely because of management. Worst company I’ve ever worked for, because of how this store is being ran. Every single manager in that store is terrible. They terminated me while my son was in the NICU after telling me that my shift was covered. Horrible horrible horrible.
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August 2023 by Tracey McDonald
Seafood staff and staff on the floor were friendly and helpful.Check out is always crowded and understaffed. Wait times are unreasonable because they typically only have 1 actual check out open. Not ideal to use self checkout with multiple produce options.
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July 2023 by Victor To
Trip to grocery store shouldn't be full of drama, stress or bad customer. I'm normally a very calm and a understanding person but as I was checking out today however, A cashier named Patrick showed a lot of aggression towards his co-workers yelling at them for no apparent reason and than pointed his anger towards me while I said nothing to him and was just trying to pay for my groceries. I remained calm than he kept yelled at me and rudely and obnoxiously asked me to show my ID for the alcohol, I handed him my ID while he's constantly repeating, "hand me Your ID" multiple time as he sees me reach for my wallet to pull it out. When Patrick sees my vertical ID, he than has a nuclear melt down and starts accusing me of being underage while I am 22 years old... he aggressively demands his co-worker to check my id, but it turned out to be real... he continued having a bad attitude even when there was a line of customers behind me. Management should consider hiring real employees, instead of half baked or rotten ones like Patrick. Also there should not be tension between employees in the work area, very unprofessional. You get better customer service at Walmart.
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July 2023 by zackery alger
Pretty rude staff for a child event with braves apern. We walked in after asking for help where to find the event at, then staff never helped give out what the child was to fix and the braves apern. Won’t be coming back here this location.