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November 2023 by Worthy Mitchell
The staff were very friendly attentive, quick and efficient. Some thing I would consider changing is the waiting area. Its not up to par and could use some sprucing up. Friendly staff, quick and efficient. Coffee, water, sodas, TV and comfortable chairs would add to having a better experience.
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November 2023 by Robert Smith
Stopped by this morning around 7:45am and wait until just after 8:00am for an oil change. Building sign and website said they were open. Bay doors were open and lights were on except waiting room lights were off. Nobody to be found.
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September 2023 by Krista Sitterley
On Wednesday morning my girlfriend called to make an appointment to get two of her rotors changed. The person who answered the phone told her to go online to make an appointment. When she arrived they told her the the online system doesn’t work and that they wouldn’t be able to take her. They told her they could do it first thing in the morning. The following morning they called saying that it wasn’t the front rotors that were the issue like our diagnostic said but the back ones. So she ubered around to get the new parts and bring them in. Then, whenk she brought the parts in, she sat in the shop for over two hours before they told her that the mechanic who was in didn’t know how to use the cars system. No one in the shop communicated with her about the problem, the shop owner called her directly to apologize and said he personally would do it first thing at 10am today and I asked them to call as soon as they were starting it. He also offered her $30 off the service and a free oil change. Then, after 11am today, the shop owner called and said that his tech’s socket wrench broke and they wouldn’t be able to complete the work. Over this three day period we emphasized over and over again that time was of the essence because she needs her car for work and if they couldn’t do it when they said we would have to go elsewhere. Now it’s three days later and we have to go somewhere else anyways. Our families have been coming to this shop for years but we will be taking our business elsewhere from now on.
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September 2023 by Rebecca Woodhouse
Had a 5 star experience. Called them an hour before closing and told them I just picked up a bolt threw tire and I was 25 min away and they said they would have a mechanic ready for me and they did! Rich was amazing and such a nice person. Tire was fixed and I was on my way. Thank you again Rich.
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August 2023 by Duy Do (DDO90)
I just had 2 rear tires replaced. They did a perfect job, no scratches on my new wheels. I appreciated that a lot. Very friendly environment, informative staffs. I have few local tire places around me but decided to come here for a good experience. Definitely recommend!Once again thank you Mr. Tires.
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August 2023 by Tracy Sadowski
So very pleased with the quality service provided by the staff at Mr. Tire Towne Lake! Mason (Asst. Manager) has a polite, proactive can-do attitude with both customers and colleagues. He is definitely an asset to your business. I have been bringing my car here for many years (back when it was Goodyear too) and the service now is the best ever. Much appreciated!
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June 2023 by Derek Cook
Cody and the guys always treat me well and take great care of my cars!!
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June 2023 by Seich TV
TESLA MODEL Y. what can I say about my experience today besides phenomenal! Everyone from the time you check in to that technicians were very friendly and more importantly, very knowledgeable. I had my doubts about taking the car anywhere besides the Tesla center but this experience was great. Thank you for such great service. Looking forward to coming back.
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May 2023 by Ken M.
Very helpful and friendly. Never felt pressured and the team is willing to work with you to make the experience as pleasant as possible. They definitely have that neighborhood feel while providing high quality service!
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April 2023 by John D.
I've been using Mr. Tire for a while now, but never have reviewed them. However, today Cody really went above the call of duty.Through forgetfulness I missed the closing time to get my car on Saturday...totally my fault, he had called to tell me it was ready earlier. I needed my car the next day (and they're closed Sunday) to go out of town for a very important business meeting.I posted desperately on Facebook in a couple of community groups and I was fortunate that one of my friends knew Cody. Cody came back to the store AFTER HOURS on Saturday night to run the paperwork and get my car back to me. Talk about service! And with a smile...no irritation on his part. This is my tire company from now on.
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April 2023 by Amy Frye
I am single mom working 2 jobs I have 6 year old daughter and after work yesterday I had a nail in my tire and thank god I had a spare.I called around every one was closed at 6 pm I have no time to wait.I called MR TIRES and he said comeI will put it on for free and I went super professional and nice amf saved my day! Thank you sirI will be back for my maintenance on my car! I’m so pleased that I found you guys! 5 stars! Great job and service need more people and shops like you !
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April 2023 by GIANCARLO TREANO
I went here complaining about my vehicle shaking. They said I needed new brakes, and new struts. They took 8 hours to do brakes, because people kept interrupting them to look at something. Then with the struts ($1600.00) they wouldn’t let me buy them of EBay. Then I happened to stroll past, and see it was parked, and done. When I came in, they began all this backstroking that they just finished it(15+ minutes ago) and didn’t have time to call. Then I had someone doing maintenance on it, noticed a rear lower control arm, did not have a nut on the securing bolt!!! I did a process of elimination, and Mr.Tire would have been the last(only) person to touch it. I Don’t recommend them.
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March 2023 by Anna C.
Can't say enough good things about this place! I had what seemed to be a slow leak in my tire because my tire pressure light came on about once every couple of weeks. I had taken the tire off and inspected it but couldn't see any nails or screws. Had never been here before but decided to bring my car in. Made an appointment online and when I arrived they took my car back quickly. Shortly after Rich came out to inform me I did in fact have a slow leak, and he also found a very small nail that was only visible from the inside of the tire it was so small. So glad he spotted that cause you couldn't see it from the outside. Rich was so nice and genuinely friendly, and explained it to me and answered any questions I had which I really appreciated. I understand they have new management in place there, and based on my experience I would highly recommend bringing your vehicle here if you need work done! Haven't had this great of an experience with an auto repair place in a very long time. I will definitely be coming back!
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January 2023 by Robert G
Big shout out to Ben and the techician who helped me out today. They discovered a safety issue that they were not obligated to fix and took care of it anyways. This consistent level of quality service and care is why I enjoy being a loyal customer here!
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January 2023 by Thomas Crown
Very helpful staff, in an emergency they were able to fit my vehicle in for a set of tires quickly.
