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“I went in today for my first time , and Jim and his helper were hands down amazing. I received the best information, customer service, and overall best experience from any vape store. I’m so glad I went in there today for now I have no reason to go anywhere else. The best vape store in Woodstock !!! Thanks Jim”
“I stop by this shop from time to time, but after tonight, I’m done! I walked in to quickly grab one item and happened to take a phone call as I entered. I told the clerk exactly what I wanted, gave him my rewards number, and quietly continued my call-nothing unusual or disrespectful.
As I paid, the young man with the beard, actually had the nerve to call me, “rude”. Seriously!? I calmly told him I was multitasking, and he snapped back saying I didn’t speak to him? How did he know what I wanted and get my rewards number, if I had not; “spoken” to him? Make it make sense!
I am usually laid-back and don’t bother with reviews, but being disrespected by some young clerk with an attitude crossed the line. There are plenty of smoke shops around, and I will happily take my business elsewhere. That young man needs to learn what real customer service looks like!
Update 11-18-2025
I appreciate Sam responding to my review which I will upgrade.”
“The staff helped me with choosing the right device and juice to start vaping and get off cigarettes. Their customer service is very welcomed with humor. Like calling Tax what we all feel it's is. ? ?”
“Great customer service, Aurora was able to help me find a good replacement for my last cart and even helped me find which type of gummies would be best for me. Thank you!”
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“This was a really great shopping experience for me. The staff were extremely helpful - when I walked into the store , they took the time to explain it to me in detail.I tried one and bought it.This e-cigarette is amazing - it's the best one I've ever used.”