-
February 2024 by Walt Cusick
This was the most disappointing customer service I have ever experienced.Female worker got frustrated with the fact she had to do work to transport my data from old phone to new phone.I told her who my admin was at work and she declined to reach out to him.I asked if I could snap photo of his info to send to him as he was on the phone annd requested I text him, assuming info needed could assist the process.Then I placed my phone on the counter to show him his direct number.She took offense ? And walked away.I asked for manager whose name was mark .He told me that he knew how to do transfer but would not service me.I asked why n he said other female worker didn’t want to service me so he could not service me either? I asked what does that have to do w you servicing me?I said understand but you or another worker would be fine to service me.He asked the original girl to re service meShe refused and had words w mark.He told me nobody would service me not even him ?Verizon shame on you for the lack of training on how to talk to people and deal w people.They were clearly being prejudice towards me and the manager laughed when I asked for his manager information and name of his manager .At any rate went up the street to another Verizon store and got amazing service another Verizon store.Will never go back to this Woodstock location .Mark and the brat girl who initially serviced me should both be talked to about disrespecting their customers.I would love to talk w someone at Verizon corporate about this classless treatment.Photo below of how not to treat people as a manager.
-
February 2024 by Bob
You cannot call the store directly and talk to them… you get their complex phone system or you punch numbers and punch numbers and finally talk to someone that answers questions like they have a list of answers in front of them… I think I’m better off sticking with T-Mobile
-
February 2024 by Peggi Cordero
This Woodstock location is So nice and customer service is awesome. I had Hayden take a look at my phone that is having issues.
-
December 2023 by Chris Bundrick
I ordered a phone and the box arrived torn up and no phone in it. After multiple phone calls to the corporate office and 2 visits to the store….still no resolution. Said to wait 2-3 days for them to investigate. Once this is over I will be moving my service elsewhere . Beware of them. No customer service at all. Even the corporate office didn’t understand why the store couldn’t help me the second visit. The manager wasn’t there so nobody could help me. This is ridiculous.
-
November 2023 by Jason Laboranti
This place should have zero stars. It is terrible the entire setup. Taking my business over to AT&T where I can get a phone and service for under 10 hours. Went in for a simple upgrade if it took over 2 hours. Walk in the door nobody checks you in, then I ask the girl to be put on the list because the scanner wasn’t working and she gave an attitude about it. Sitting there taking two hours for an upgrade with one client, I’m sure that’s great for business. Got checked in and waited another hour, just to wait for some goofball (man) with painted nails to sit in the back and take his time getting the phone we were upgrading to. I mean this is gross the way they operate from the time you walk in the door to the time you leave. Keep up the good work Verizon. Your stock is showing your efforts to your clients.
-
November 2023 by Mark Agresta
Employees make absolutely no effort to be helpful or even acknowledge their customers. Better off going to any other Verizon store, you’ll just be sitting around waiting for minimum an hour before they attempt to try and “help” you
-
October 2023 by Annabelle Levy
Donna was so helpful and fantastic. She was patient and so sweet to my kids! Thank you so much for getting me all squared away!
-
October 2023 by joseph kase
Refuses to let customers use their restrooms. Imagine being a leader in the sharing of communication and ideas in the free world yet you won't provide a bathroom. I see where your customers rate...
-
October 2023 by Ronkire Ronkire
I've been to this location many times over the past few years and EVERY single time it's a 45 plus minute wait if not longer. And most times you go in they won't even say hello and let you stand there for the 30 plus minutes before they will even acknowledge you. Definitely makes you feel like a unvalued customer. I despise having to go into this Verizon I highly recommend you find any other location although from what I'm being told they're all getting bad now....
-
July 2023 by A W
They don’t accept coupons that say ‘use in our store’. I picked up a new phone and chose the in store option for convenience and to get my case same day. The solituon they offered me was to be charged a full amount and then apply a credit to my new bill. No thank you.
-
July 2023 by Shak
Do not attend this store by any means!!! The manager is so rude and nasty and she talks to people like they are not even human. I walked in the store and she said, “ we will be right with you!” After 15-20 minutes she comes over and starts to help me. I tell her I am trying to upgrade phones. She said you know we are about to close? But, she watched me wait for that extended period and I am in the store. Instead of saying that right away and saving me time she didn’t. She was extremely rude and nonchalant when I asked for her name and why didn’t she say that in the beginning she got extremely snappy. I asked for a manager and very nasty and child like she said, “ummm I am a manager.” If the time says they close at 7 pm you should service the customers until 7 pm like everyone else. But, versions customer service is terrible and we will be leaving.
-
June 2023 by Cortney Loos
Was very pleased with the experience of purchasing and upgrading a phone today. Walked in - was greeted and checked in by an individual. I was seen shortly by a consultant who was very patient and helpful.I explained the frustrations I had just experienced prior to arriving at the location regarding an attempt to purchase a phone elsewhere - I was walked through the steps of purchase, phone options, and optional accessories. The consultant was very knowledgeable, transparent, and personable.I recommend this location as well as the consultant Steven for any purchases or questions. Steven embodied excellent customer service as well as thorough product knowledge.
-
May 2023 by Kevin Bruton
Lady was rude as they were closing.. she just stared at people and acted like they were in inconvenience to her
-
May 2023 by JenSpa
Everytime I go to this store for the past couple years there is always a crazy long wait. As in always 30-45 mins minimum. Everytime I have gone I watch people come in wait 15-30 minutes then leave. I have done the same many times myself. Never enough employees and even when they do some just stay in the back and don't help any of the customers that have been waiting for a long time. So wrong they don't have public bathrooms so really sucks. Year after year they fail. Sooo sloowww....
-
April 2023 by Tyra Hewatt
Go see Parker!! This gentleman has such patience...kindness and knowledge of everything in the store. He was very kind to my mother and I as we came in to purchase her a new phone. He took care of every thing as we transferred all of her data to her phone. He answered every question. The store itself was very nice and clean. Everyone that was there working was just as nice as he was and knowledgeable. This will be our Verizon store.
