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October 2023 by Armand R.
Highly recommend the pharmacy. Very accommodating, professional and personable. Store is usually well stocked with items and professional staff.
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August 2023 by Miss Trish
Although it's not a small neighborhood pharmacy, they sure treat you like it is. The staff is always super helpful and informative.
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August 2023 by Christie Iglicki
Great place to get prescriptions. They are quick and friendly. I have been using them about a year now.
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May 2023 by Nancy O.
ilI do not recommend to work at this company I can describe a close story about this company well someone told me was an emoloyee in Townlake location and this employee was separated do to this employee didn't card ID to costumee that look adult ! and for only and only this the employee was separated fir his/her job in Dec they could've gave this employee a verbal warning first but Stire Mgr didn't bother in even mention it !! This employee didn't put in any serious problem to the company !
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May 2023 by Mike Winter
Rarely open for the hours advertised online or even in store. Fill your prescriptions elsewhere if you can!
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October 2022 by Bon A.
Need more help. Pharmacy shouldn't close during normal store hours. Wasted time and gas. Use a comoetitor that offered better hours.
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September 2022 by Dree Johns
Terrible customer service it was very disappointing that I waited for an hour and a half for a covid vaccine and was told the kiosk is not for vaccine even though it was listed on the appointment screen. No one asked if I wanted to make another appointment for the pharmacy where NO signs are posted to do so by the way. I kept getting offered to take a covid test which I Not there for. If healthcare workers in a pharmacy and Clinic don't know the difference between test and vaccines maybe no one should trust this staff with their drugs either. I was ignored at the register for 10 minutes as well in the front of the store to which I received a smile or thanks for waiting. Customer Service is not taught here by anyone this store needs a general manager and district manager vist asap!! TERRIBLE STAFF!
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August 2022 by Mike Helms
I’m not sure why there’s so many bad reviews here I stopped at two different pharmacies trying to get pain medication filled as my Novocain was wearing off from oral surgery and nobody even acted like they might put me ahead because of the pain situation these kind folks here just asked me to take a seat
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June 2022 by Melissa B.
DO NOT GO HERE FOR FEDEX DROP OFF. They'll literally pull you out if line and tell you that they can't do it unless you've already taped the label to it and sealed it. No, they will not let you email the slip to them and have them print it like most places. No, they don't have tape to tape the label on. They'll also freak out if they see you holding an open package envelope (even if resealable) because it's not closed and ready to go for them. Literally don't waste your time, go to an actual FedEx. Good luck changing the drop off location with the place your making the return to if you didn't read this first. That or just make sure you have a printer with ink at home.
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May 2022 by Stone Alan
I have used the Walgreens pharmacy at 950 Towne lake Pkwy for several years and have been pleased until about a year ago when the wait on hold when I called the pharmacy to be longer and longer. The wait on hold has now become at least 30 minutes but often as much as 1 hour or longer. They have an excellent Pharmacist who's name is "DANA."She is wonderful! Dana is always so nice and pleasant when I call. She goes above and beyond to help me. I have stayed with this pharmacy this long because of her. However, my frustration with the extremely long wait time when calling combined with the rude new pharmacist whose name is "Dot" that neer offers any extra effort to help me, I have just called and transferred all my prescriptions and made my pharmacisy Sam's Club on Hwy 92 in Woodstock Ga for all of my doctor's records. When I called the Sam's Club Pharmacy,( my call was answered on the 2nd ring) they transferred all of my prescriptions and called me back within 20 minutes to tell me it was done and thanked me for the opportunity to serve me.
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February 2022 by Mahriah Grosh
Towne lake Walgreens has excellent employees. They work like dogs, never stopping to take a breath. The whole operation is visible, so everything they do is obvious. They are always patient and helpful. Yes, sometimes the system gets hung up, but not because they are not trying. They deserve commendations and higher pay, not the abuse they get from so many angry customers. I appreciate what my pharmacy does for me.They do not deserve to be berated by the public for receiving 100+ prescriptions faxed to them around lunch time because other pharmacies are out and it makes them short or fall behind on the prescriptions for the regular patients at this pharmacy. There are shortages everywhere.THEY COULD WORK SOMEWHERE ELSE BE THANKFUL THEY SHOWED UP IT'S STRESSFUL TO HAVE LONG LINES IN THE STORE AND LONG LINES IN THE DRIVE-THRU AND BARELY A LUNCH break TO DECOMPRESS.A customer who isn't an a$$hole that's prescription is sometimes a day late getting filled that can see how overworked they are ~Mahriah Grosh
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December 2021 by Karah Cottrill
Came here to leave a review after having horrible customer service. Not even the manager offered an apology. I see that this is the norm for this location based on the other reviews. There is a CVS 2 minutes away. Save yourself the headache and go there.
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December 2021 by Angela Hughes
I see the chain closing in the near future. I don't know how a place expects to stay in businesses when it obviously doesn't care about it customers or employees.
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November 2021 by His Mrs Now
Terrible customer service it was very disappointing that I waited for an hour and a half for a covid vaccine and was told the kiosk is not for vaccine even though it was listed on the appointment screen. No one asked if I wanted to make another appointment for the pharmacy where NO signs are posted to do so by the way. I kept getting offered to take a covid test which I Not there for. If healthcare workers in a pharmacy and Clinic don't know the difference between test and vaccines maybe no one should trust this staff with their drugs either. I was ignored at the register for 10 minutes as well in the front of the store to which I received a smile or thanks for waiting. Customer Service is not taught here by anyone this store needs a general manager and district manager vist asap!! TERRIBLE STAFF!
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August 2021 by Austin Beverage
Get your “free” flu shot is not free unless your insurance covers it
