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November 2022 by Ryan Welch
Very nice staff
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January 2022 by Drew Gordon
Paid for a 1 hour rapid test because of travel time restraints. I rechecked with the receptionist that both of my names and contact information was spelled and listed correctly. After 2 hours of waiting and 30 minutes on hold I was told my medical records were leaked and sent to someone with a different last name. It still took an hour after that phone call for my report to show up. I spent another hour on hold trying to get some money back because the 1 hour convenience was not met and was told its my fault. I am not pleased.
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August 2021 by NA K
Poor autopsy work forcing us to contract another clinical lab.Failure to detect heart tissue abnormality in autopsy. Damage to heart tissue samples preventing the other lab from conducting further test in order to find closure to our son’s death.Poor communications, refusal to answer questions by the Pathologist supported by the lab Director of Operations. The Director of Operations did not even bother to talk to us.
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August 2021 by Neo Ortiz
Accommodating and friendly.
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April 2021 by Kara G.
Great experience! Kind and friendly staff, Jeremy was amazing. So professional and considerate.
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March 2021 by Paul C
Great customer service staff
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December 2020 by Hoe K.
Got the feeling I was being brushed off with little to no effort from a customer service point of view. Kinda like they didn't care. But my results were quick.
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August 2020 by Mariposa K.
This review is regarding your Kaneohe location:Michelle, Very disappointed with your condescending attitude. When I first called to inquire about a covid testing, You were so impatient and very unpleasant on the phone. You spoke to me like I was your 8 year old child. Coming off as I was inconveniencing you and my questions were frivolous. Even when I went in for my appointment today. You were cocky and just showed no aloha spirit during this trying times. During these times we all are under extra stress, but for your lack of customer service or compassion is embarrassing. Please fix your attitude and the way YOU speak at someone. No one deserves to be spoken to like how you do on the regular.
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November 2017 by Michael B.
Used to worked as a courier. Excellent and most courteous staff. Get your lab results very quickly and efficent.
