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January 2022 by Rodney Ochimas
if you ever need shoes name brand kind go to the finishline.
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November 2021 by JJ Sparrow
Staff was helpful. It's located near Macy's parking entrance of the mall.
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September 2021 by Alice Castaneda
Great staff,very friendly.
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March 2021 by Ruth Almosara Banes
Good quality products and good customer service plus the discounts and everything
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February 2020 by Daniel Hartford
Great place to get sneakers and also work shoes that are skid resistant
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February 2020 by Darren Daguio
Over priced
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December 2019 by Innas H.
I am absolutely in love with the buy online, pick up in store option that Macy's has. It is very conveniently located on the first floor at the pearl ridge location and I also like that you can do returns at the same location. The staff is friendly that works the counter as well. Maybe they will start doing curbside pickup like Nordstrom and Target do. This would be even better as I wouldn't have to get four kids out.
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December 2019 by Loretta Badis Corpuz
The Merchants are very friendly and helpful
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December 2019 by Lyndsey Pascua Agapay Nacino
I recommend Macy's for their good prices and selections. However, I was disappointed at checkout when the cashier did not give me enough boxes for my purchased. At first she told me she can only give me 7 boxes out of my 14pcs purchased, then she bent down and gave me more, a total of 11 and told me that's all she can give me coz she has customer in line.
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December 2019 by Allynd Pascua Agapay-Nacino
I recommend Macy's for their good prices and selections. However, I was disappointed at checkout when the cashier did not give me enough boxes for my purchased. At first she told me she can only give me 7 boxes out of my 14pcs purchased, then she bent down and gave me more, a total of 11 and told me that's all she can give me coz she has customer in line. ???
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October 2019 by Paul Ramos
Horrible customer service experience from your associates in the mattress department. They weren't familiar with the mattresses on sale in your Sunday ad, when I asked if they had a copy of their ad and they said no, I finally found a copy of the sales ad in your housewares department. When I brought it over all we got was excuses,negative attitude, and push back as to what was advertised and how it doesn't pertain to Hawaii. I was prepared to purchase today but because of this negative experience I left with a headache. Coincidentally I saw your TV commercial with your CEO proclaiming how Macy's has changed to better serve the consumer, apparently your CEO message wasn't received at the pearlridge store.
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March 2018 by Toan N.
Finish line (Ala Moana) Not one to do reviews, but I thought the Finish line at Ala Moana is noteworthy. A employee there named, "May" was incredibly helpful, patient, and listened intently. The dounce I am, it was the night of my girlfriend's birthday, and I was looking for a pair of Adidas NMD for her. Scouring the entire Ala Moana, I could not find any her color that she'd like, let alone her size. My last attempt was to go check Macy's. Keep in mind that it was around 8:40p.m (20 minutes till closing) and "May" helped me every step a long the way. Not only kind, but she was also engaging. One thing that convinced me of her excellent customer service is that she went (and offered herself) to go check the back inventory 3+ times without even a slight expression of unwillingness. At the end of the night, I left with a pair of NMD R2 in her size. My girlfriend absolutely loved it! Hope this review goes around and her staff gives her the recognition she deserves.
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May 2017 by Brianna D.
The associates were so helpful in helping me choose purchase a Mother's Day gift. I didn't get a chance to get the workers name but he was a local boy with long hair. He was super sweet! Check them out before going to the one @ pearl ridge.
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February 2017 by Derek Oh
Probably the smallest Finish Line ever. It's located in the Macy's and has a very limited inventory of shoes and accessories.
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October 2016 by Jan K.
Finish Line (Pearlridge). (4 stars). Located in Macy's Pearlridge in the former Men's Shoe section on the 1st floor. Now, this section is Finish Line (Men's, Women's, and Kids) and Men's Dress Shoes. The BF has wicked wide feet!! It's hard to find shoes that fit him. No matter what brand he tries on, it is always too narrow. Nicole helped us today and was wicked amazing!! She was patient and just kept trying to find other brands with similar styles that the BF could try on. Nicole was sincere and cheerful and really wanted us to find a shoe the BF would be satisfied with! There was NO pressure or sales pitches!! I really appreciated Nicole's professionalism and approachable personality. We were about to give up when Nicole suggested a brand that the BF had never tried before. The BF tried it and said he liked it. The BF said he didn't really need it but I ended up getting it for him anyways mostly because I was so appreciative of the lengths Nicole went through just to help us and we never felt pressured at any time!! Plus I told the BF to get it since it's almost impossible to find shoes that fit him!! Finish Line, much like many other shoe retailers, does not carry many WIDE sizes. I wish they did!! Yes, people can order it from the Internet, but I appreciate the human interaction and on occasions excellent customer service like what we received!! This location is surprisingly smaller than the Kapolei (Ka Makana Ali'i) location. Parking is ample and on-site in Pearlridge. I was wicked impressed with the level of customer service that I had to write this review!! LOL who cares that I ended up buying another pair of shoes for the BF just because of wicked awesome customer service!! :) Well worth it!!
