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March 2024 by Ginger A.
Rating is a zero. After years as a customer, I will never have Firestone service any of our three vehicles ever again. I scheduled service to have front brake service, oil change and safety inspection. Our appointment was at 10am. We received a call at 3:46pm from the technician stating they could not pass our safety inspection because the brake indicator warning light was on. After some discussion with the technician we decided to pick up our vehicle to take it to the dealership to check the warning light issue. So, thinking front brakes were serviced and oil change complete with no clear safety check, we go back to Firestone. As we are paying for the service the technician quotes us $114. What!! For brakes and oil change? Technician says oh, we didn't do the brakes. Now mind you it's after 4pm. Car has been there since 9:45am. I said WHAT!! We scheduled the brakes because Firestone recommended brakes had to be serviced before next safety inspection. Needless to say my husband and I were not happy. We paid the $114 and left. As we drive off we notice our Air-Con is only blowing hot air. We turn around and go back walk in and tell the technician our Air-Con is no longer working. The tech comes out to check. We ask to speak with the manager. Tech says manager left for the day. We said we want it fixed immediately. He calls the manager Robert Miyata (poor kid, the tech who has to deal with us at no fault of his doing), tech proceeds to say manager said aircon was not working when we brought in vehicle. I said yes it was and we want it fixed. We are pissed at this point. So here's how the manager decided to handle the situation, he told the technician to tell us Firestone will no longer service us because of our behavior and they will not fix the aircon. I asked the tech to print out a copy of all our service records. Needless to say, we have a civil matter to deal with against Firestone. Note: we had our Aircon serviced by Firestone in October 2022 which cost $1400+. Yea we feel really ripped off. My husband said wow, this is how you treat military veterans by using poor behavior as an excuse. If anything we were civil to the kid (tech).
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February 2024 by Russell R.
Highly recommend this location, Ashley, and the whole staff went above and beyond to take care of me and my family. We had some failing tires and elected to replace all four. Definitely very nice staff, passionate and care about their customers as well. **** Public service announcement don't go into the store and think that everything can be done asap, definitely was taken back while there and seen another customer being rude for no reason, the volume of cars and customers in and out was amazing, it's a very busy location. My point being I was patient, respectful and my car was taken care of as promised and perfect the first time!!! **** Remember we live in paradise! Enjoy it
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January 2024 by Zurdar G.
After going to two other spots on a Saturday afternoon, this place decided to help us with our flat tire. The gentleman checking us in was super friendly and helpful. We had to go to work so he hurried up for us and then we took a Lyft but our car was ready by evening time and we picked up it up the next day. I can't tell you if the price was reasonable because I know nothing about cars but I'm glad the issue was taken cared of !
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January 2024 by Jona T.
Thank you to Ashley and the friendly staff at Firestone Aiea. If you're looking for an honest auto shop with excellent service, go check them.
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January 2024 by Kaio F.
Thanks for your hard work,keep up the hard work,from your loyal Customer. Good service,great service truly try them out, I never had a problem with fire stone, and they are very reliable in my experience, please try them out
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December 2023 by Truckngirl
Reasonable prices, fast service if you make an appointment. Zion behind the desk is great!
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November 2023 by Peter C.
If I could give this review 0 stars, I absolutely would. I used to regularly go to Firestone for alignments and to purchase Firehawk Indy 500 tires, for tracking my vehicle; the entire staff of this location has skewed my vision of this corporation. I brought my wife's Freestyle to this location while I was on a business trip to repair her power steering pump. Two hours into their work, I receive a call from the (completely amateur) technician that they broke one of the studs, which are torqued to ~20ft/lbs into the engine head, and expected me to pick up my vehicle which they broke to take to an engine specialist. I spoke with the store manager, who completely blew it off as if it wasn't their problem that their hire screwed me. I eventually filed a claim via corporate, who likely didn't do anything about it other than give a slap to the hands, if that. Once I returned home, I fixed the pump in three hours. All studs, to include the "seized" one required no more than 10 ft/lbs of torque. Since I needed a new stud which was no longer manufactured, I inquired about one to the store manager, and I was told to fuck off in laymen's terms. TL;DR, the store manager is a clown who couldn't give a damn about his customers, and hires morons off of the streets to break people's cars. Do not go to Firestone, just do your own maintenance to save yourselves from headaches and thousands of dollars.
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November 2023 by Dee E
Great experience! I took my vehicle in to check out the thermostat. I had previously been to an oil change location for the same issue (JL) I had the worst experience with that facility. I called Firestone and immediately was told I can bring my vehicle down. I met Ashley - she took all of my information and made sure the issue I was having was addressed. The manager Robert was very accommodating and also explained the process and informed me the previous facility had installed the wrong part! The job was completed - I picked up my vehicle the next day right before closing and Zion completed the transaction. He also did a run through of the service completed. They turned my very frustrating day to a more pleasant day. Thank you !
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October 2023 by Sandra Ortiz
If I could give 0 stars, I would. I was told they could patch my flat. I left them my car for 7 hours and they were unable to get to my 30 minute fix. They also gave me an hour notice before closing that they were unable to do it, so I was unable to go anywhere else. Essentially, I spent a whole day without my car and spent gas money for no service. Hope the manager contacts me for some sort of reimbursement, but I’m not counting on it.
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October 2023 by Rick Holmes
Came in for a car inspection and was out within 15 minutes. The only place I could find open and willing to do my inspection on a Sunday without an appointment.
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October 2023 by nancy f.
They were able to pull out a nail/screw from one of my tires. Fast & professional service.
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September 2023 by Celeste Barry
Got the $34 oil change deal. Amazing info & helpers from checking in to suggestions to tech crew & cost.My car was shaking due to oil light was on & very low oil. They got the job done. They gave me heads up about my dirty brake oil needs to be changed. MAHALO everyone for keeping my car safe & everyone else on the road. I made another appointment to change my brake oil & get my safety check.AIEA'S FIRESTONE COMPLETE AUTO CARE, CARES ABOUT KEEPING EVERYONE SAFE.
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August 2023 by Chris Westover
Good luck getting someone on the phone. Got asked to hold twice, for about 20 mins
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July 2023 by Raihan Siddiqui
I've had some poor experiences at Firestones elsewhere but the staff at this location deserves major kudos and raises. Extremely kind & professional people who made my day with their helpfulness & attitudes.Service: Auto engine diagnostic
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July 2023 by Callie Pulliam
I take my company vehicle here when things need to get done, and they're always very helpful. Efficient and communicative?
