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February 2023 by Keahi L.
Love this store for their clothing and perfume options! Always a classic, moody vibe when you walk in. Located on the ground floor of Pearlridge Uptown, near the escalators. Easy to spot with the mannequins out front.I use their order online and pickup in-store option all the time. I usually rack up points easily as Im a rewards member and theyre easy to redeem with discounts on your purchases. Picking up in-store is easy but keep in mind you wait in the same line as regular in-store customers.Three stars for the subpar customer serviceand the long lines with a single cashier. Wish it was more efficient but Ill probably keep shopping here regardless. The twenty minute waits in line though are reinforcement of the three stars haha.
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December 2022 by Ashlee N.
horrible customer service!! to make a long story short..,they refused to give me a gift receipt! they found every way to tell me it couldn't be done!!! you could tell they just didn't want me to have my way.. the first incedent I think it was a manger that came to help and basically told me I can't have a gift receipt becuse I returned an item while purchasing my items....so I let that go...then I went back to get a couple sweaters and the girl told me I could only have one gift receipt for the whole order, I asked nicely if I can have a gift receipt for each item and she made me ring up every item separate and made me look stupid in front of the other customers. making them think I was holding them up and she purposely took long to make it seem so hard to do. even if they were right about me not being able to get a gift receipt...they had a bad attitude through the whole experience and acted very privileged as if they're ways come before the customers. and the manager kept yelling happy holidays to me in a sarcastic way. I guess he could tell I wasn't happy about not getting my gift receipt so he harassed me and made sure he followed me around the store yelling happy holidays in a sarcastic way. he even waited in the front and yelled happy holidays to me and my kids. even if you have a problem with me, please do not act up to me in front of my kids! have some respect even if the customer is wrong... just strait immature Privileged young men and women working in there that make up their own rules and think it's funny to yell happy holidays at you just because you weren't happy about their lies...and I will fimd out that managers name and put him on blast. do not dare treat me cruel and harass me in front of my kids. you won't get away with it.
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February 2022 by Rofer Barsatan
Congratulations YouTube on Russedress Play Spotify premium Card
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January 2022 by Alison Nagata
Came here with my daughter to return some items she had purchased. Style is not my cup-of-tea, but they do have some really cute clothes.
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October 2021 by Mari Ortega
It's got a good vibe!
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August 2021 by Kyle Galbraith
everyone in there was 5 star... #chee lol..
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July 2021 by Eileen U.
I use dark denim jeans for work and I thought that I'll check out this store to see how it compares to what I usually get. I really like the quality, stretch and price point of their jeans. It's really comfortable and I like how I'm able to move around with it at work and it doesn't ride down like other jeans I have. I really like the customer service here too! I came on 7/2/21 and they were having a sale I believe for 4th of July weekend. One of the promotions they were offering was buy one, get one 50% off jeans. I asked the sales associate (I didn't get her name. She was a petite girl and very sweet), if I could mix and match with the mens jeans and she said sure. I was with my bf, so I suggested he try a pair too because of how much I loved my jeans. I think in the future, I'll check out their online site because I've seen from other Yelp reviews that they offer free pick up in store. So far I've only shopped in store. They opened up their fitting rooms again, so it's nice to try it on before you buy which I greatly appreciate. Also, when you check out and you shop here, sign up for their rewards program. I also like how you can round up your change to the nearest dollar when you check out for charity.
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June 2021 by Jamie Reece
Good service and nice selection
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March 2021 by D T.
My daughter got a couple jeans for xmas that didn't fit her so i took her to Pearlridge to exchange them. She was fine getting the exact same jeans in a bigger size that fit but Hollister REFUSED to let her without a receipt. It was a gift and all tags were still in it, it just didn't come with a receipt or a gift receipt. They insisted it was store policy that exchanges require a receipt and since we didn't have one, we're stuck with 2 pairs of jeans that don't fit. Later, I checked on their website and it says if u don't have a receipt u need to provide your drivers license so they can take down your info. When i called and inquired about it they stood their ground and insisted they can't do any exchanges without a receipt. This blows my mind especially since i don't think any other store even carries Hollister branded items. Why would they be so strict about receipts especially if we want to get the EXACT same item in a different size? Now my daughter is stuck with 2 pairs of jeans that don't fit. Don't get me wrong, they're really nice jeans but just the fact that a retail store can be so unforgiving, they've lost a customer for life. My kids love Hollister apparel but this incident has left a bad taste in my mouth and i will not be purchasing any Hollister branded items in the future.
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March 2021 by Corina Q.
Fitting rooms are open (covid, march 2021) with a max of 5 items per person to try on. The worker greeted us as we walked in and explained the sales to us. The store was maintained nicely, and it was easy to find the items we were looking for. I saw lots of the associates at the cash register just chatting without moving their hands or doing any work which was a little off putting, but the workers spread out across the rest of the floor seemed to be doing their job.
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December 2020 by Randy Q. Sanchez
Fast check out on line orders.. Associates are nice & friendly.?
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July 2020 by Marissa Nakata
Good clothing selection.
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March 2020 by Valerie M.
I called Hollister Pearlridge on Saturday (3/14/20) evening to check if my order came in (no email notification was received), spoke to a male associate. He put me on hold to check, then came back to confirm that my order was in. However, he insisted that I come in now! I told him it was already late in the evening and far away for me to get there and that I would just pick it up the next day. He insisted again that I come in now, because the store was "slow" and someone would be available to help me. (huh??!!). I mean someone's going to have to help me anyway right?! I was taken aback and thought to myself why the insistence as I still could pick the items up within 10 days anyway. He put me on hold (again). Then came back to confirm the 10 days and said ok to come by the next day. After I hung up, it just bothered me that his attitude was so questionable, so I called back to get his name and surprisingly he declined, said "We're not allowed to".. (oh brother!!)..I mean you don't work for the CIA or Secret Service do you?? C'mon now, really??!! Anyway, before I hung up, he said, I know you're far away, but I do recommend that you come in tonight", I just told him I'll come in tomorrow and he said ok, someone will help you then. (thank you Captain Obvious). Then, hellooooo....I go to Pearlridge today (3/15)...and the bloody store is closed!!!! What the ??!!!!. I saw the lights on and tried to call, but no answer. Yelp shows them open as well. So, I'm thinking...is this some kind of a cruel & sick joke of haahaahaa fooled you..told ya to come last night when you had the chance! Now bite me!! I couldn't believe it! Those items I special ordered were for my friend's birthday on Tuesday (3/17)..(OMG!...what now??). I'm thinking, why the h--- didn't the associate give me the courtesy or share the news that they may close when I spoke to him! Otherwise, yes, although very inconvenient, I would've tried to make it to the store that night. This my friends' is a classic. Classic in a sense of dismissive/& cold customer service where this associate held no empathy nor honesty towards his customer, also no pride or respect for the company he represents. He should be retrained to care or perhaps go elsewhere to work by himself where he doesn't have to deal with people. I believe good customer service does exist whether direct or indirect. Customers' pay salaries and contribute to the success of businesses', so take care of them and they will be loyal to you. Please do a better job in hiring people who represent and respect the company they work for. As they are the frontline to your failure or success. ......all it takes is one "bad apple".
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January 2020 by LOVEアロハ
(Translated by Google) When going from Christmas to New Year, it is always cheaper.
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December 2019 by Laura G.
I went on black Friday. LOL It was insane. People will wait in a Disneyland roller coast length line for a pair of jeans. I AM ONE OF THOSE PEOPLE. There was a 50% storewide sale on black friday. I bought the cutest pair of mom jeans. Am I cool yet? I guess since I got it half off, I'm not haha. I love how helpful and kind the staff usually are. I would like to give extra thanks to a woman named Princess that worked that Thursday evening. There was another very unhelpful cashier who gave us a hard time about our transaction, Princess was practical and understanding. You really learn about who is and who isn't a patient employee when the line comes hitting hard like it did that night.
