Queen's Island Urgent Care - Pearl Kai provides convenient evening and weekend hours for minor injuries and illnesses when a primary care physician is unavailable. The entire staff is consistently described as professional, friendly, and compassionate, showing kindness even when patients arrive close to closing time. The doctors, including Dr. Buras and Dr. Ottosen, receive praise for being patient, thorough, and providing wonderful care, with one noting a doctor listened intently and offered helpful recommendations. Medical assistants and nurses are also highlighted for being professional, proficient, and having excellent bedside manner. While the quality of medical care is highly rated, wait times can be variable. During busy periods, patients may experience significant waits, sometimes up to an hour before entering an exam room, with total visits lasting around two hours. However, many find this still faster than securing a last-minute appointment elsewhere. The facility itself is clean, and the service is generally fast and efficient. Some administrative issues, such as difficulty reaching someone for test results by phone, have been noted. Overall, despite potential waits, patients report good experiences, citing the staff's pleasant and helpful attitude, and many would recommend and return to this urgent care.
Although we arrived about 7:50 pm near closing, everyone from the intake persons at the front counter, to the doctor and back room assistants were very patient, respectful, thorough, and kind. The doctor even called us after hours to encourage further treatment that the Clinic could not provide without further testing that... read full comment
February 2026
🆓 parking. In the office within 50 minutes. Seen by doc w/in 70min. Facility is freezing. Sorry germaphobes they don’t wipe w Lysol often, everyone’s coughing.
Venting moment- doc said put warm rice in a sock & place it on your eye to reduce your under eye bag swelling. 🫠😖
November 2025
Dr. Jamie was so helpful with my urgent care! Thank you!
