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October 2023 by Natasha Bevel (Star C)
My 2nd time coming to this business and again, I was not disappointed. Got the volcanic detox pedi and man, my legs and feet feel absolutely ? amazing! Mrs.Sally was very meticulous in her efforts to make sure my toes were polished perfectly, my feet and legs thoroughly messaged, and that I was comfortable throughout the whole pampering. Get Mrs. Sally and tell her Star sent cha! ? ?
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October 2023 by Jeniffer D.
I think her name was Michelle. She did an amazing job on my eyebrows. Customer service on her end was amazing, but I wish I could say the same for the 2 receptionists. When I walked in and spoke with one of the girls there who was checking me in she didn’t seem friendly. The. After I got my eyebrows done another girl who was ringing me up had the same attitude. At least the lady who did my eyebrows was really nice and friendly.Service: Waxing
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August 2023 by Suz Ide
Aug 15, 2023.Ms. Hong, Nail Technician, gave me excellent customer service during my deluxe pedicure appointment today.She greeted me with a warm smile. Ms. Hong was kind, gentle, professional and really paid attention to what I wanted for a pedicure experience. She offered helpful options for my consideration as well.Ms. Hong was thorough, efficient and effective. I would definitely ask for Ms. Hong the next time I want a great pedicure. Thank you Ms. Hong!! ??
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June 2023 by Kemmyy Alise
Came in for a jelli melli mani and pedi. Wasn’t greeted by the person doing my services, only the front desk and my partners nail technician. After stating what I wanted multiple times I was hassled into the volcano mani and pedi. I said okay to that. During the pedicure treatment, it was very rushed and rough, I was cut multiple times and each time it was giggled off with an apology. When it came to my manicure, I was cut again deeper this time. I kept telling her my finger was burning after she cut it too deep, she examined my cut and kept opening it I guess to see how bad it was. THEN proceeded to scrub it with an alcohol wipe. Never got the volcano mani that they so desperately wanted me to get. Coworkers came by and I guess told her she forgot to do the volcano mani and she got an annoyed look on her face. I told her just finish at this point I was already done. I guess when you book and ask for specific services that message doesn’t make it past the front desk. Not to mention after all was done she just walked off, I had no idea the services were done so obviously I sat there and she came back and just started cleaning everything while bumping and pushing my legs out the way. Very disappointed and will not be returningService: Pedicure
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June 2023 by Natalie Toma
I took my mom and grandma here. Personally, I wasn’t satisfied with my service at all, but I’m happy that my mom and grandma did. The lady kept trying to make me get a more expensive pedicure when I just wanted something simple. The quality of the service didn’t meet my expectations because it was rushed and my nails are uneven and the the nail polish is poorly done. I would give one star for me. *new* the owner reached out and offered to repaint and I’m really happy with how they handled it. Thank you again. Lin did an amazing job.
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June 2023 by Janet Ledoux
Rachel is absolutely the best for mani-pedi in the shop. And professional in every way!My only complaint is all the girls sitting around in the front or in the chairs talking when not providing services. It makes the salon uninviting.Also all the conversations, even while working, in non-English, that make the customer uncomfortable as to what they are talking about. This is all very unprofessional. I thought Lavish Salons had a policy against this but I guess it isn’t enforced, or the staff just doesn’t care.Take care of the customer, and that is what I see in Rachel, all the time.
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June 2023 by Yvette Coleman
Been a client of Ai for several years for my lash extensions and brow waxing . Ai is very professional and very detailed oriented she always goes above and beyond and my lashes stay on for 3-4 weeks and still look great.Service: Eyelash extensions
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May 2023 by Morgan Ortega
I came in to get a very natural pretty look for my nails, and that’s exactly what I got! Emma was very courteous and very nice, and I love how my nails turned out. Would highly recommend!Service: Manicure
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May 2023 by Teulilo Tatofi
My first time here my husband brought me to do my pedicure, i forgot the lady’s name but I will remember her face she was by far the best employe ever. Gave me the best massage and pedi ever. I will definitely be coming back to also get my brows and lashes done. 10/10 recommendedService: Massage
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April 2023 by Christine
Went to get gel nails and had a beautiful color which matched my dress for an event coming up. Got my nails done on Sunday and then by Tuesday they were already coming off. The lady explained they would last a long time and put special polish to make it last longer. I thought they would last about a week or two but I got two days out of them.Service: Manicure
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April 2023 by Maya Hall
It’s a bit pricier than the salons around but I’m always very happy with the results. The nails definitely last. So far they are the best quality I’ve experienced in the area.
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January 2023 by Laura M.
This place has great massage chairs......that's it. Don't go if you actually need to have your nails done. And expect to pay 55+ for a pedicure.
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December 2022 by K M.
If I could give no stars I would... started off great we were met with fast friendly customer service. We had a group of 5. All our toes were not cleaned, cut or filed correctly. Still have dirt all in the sides of our toes and the cuticles weren't cut at all. We had younger people with us and one lady was very rude and mean rubbing the sugar scrub into her leg, like sand paper. Yelling at her to stop moving when her feet was being scrubbed, even after we said she has sensitive feet. She also cut her skin and made her bleed. The pedicure didn't even last 30mins it was 15 mins tops.. we barely got a good massage and they kept asking us to paint our nails with gel (probably to hide their poor cleaning job), they also got mad when we said we were going to do it at home and started talking in a different language about us. When we complained they said we had 72 hours to come back and get it redone but none of us even wanted to go back. So we asked for a refund and they only gave 10% back. Should've at least gave 30% because they only gave us a 30% pedicure job. Can't even talk to the main person in charge she hides behind her works. This place is beautiful too bad the management and quality of work is terrible. Never going back!
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December 2022 by Ijeva Bambridge
Love my lashes with Tay! They look so natural nobody knows at all!? Love my pedicure also!?
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November 2022 by M P.
First time here, & it was great! I definitely recommend this location over the Kapolei one. Workers here seem more personable & happier doing their job.
