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November 2023 by Sadie K.
This is one of the worse longs store on island. Employees there are not customer friendly at all. They could care less if you're looking for something. All they care about is stocking & ignoring customers. I was just there and asked if they still had a sale item on floor & she was walking towards the back thinking she's going to show me where it's located but she starts walking toward the back which is the warehouse and leaves me waiting. Frustrated I just walked away and found the item myself. This just shows how customer service is lost & long gone.
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October 2023 by Juliana A.
I've been going to this Longs for many years and most of my visits were pleasant. There was just one time when I had to wait for almost one hour for someone to help me find an item in the first aid section. The pharmacy clerk was so nice and paged for someone to help. I waited and waited. The pharmacy clerk was so nice and said that someone should be coming to help me soon. After waiting for a long long time, someone came out from the back and I told her I've been waiting a long time. She said she didn't hear the page then proceeded to help me find what I was looking for. The rest of my other visits to the store were very pleasant. Someone would always ask me if I needed help, and at times someone would help me put cases of water into my shopping cart. The cashiers are awesome. They are always so helpful, friendly, efficient, and make sure I get the best possible deal, checking to see that I use all the rewards I've earned. This Longs branch has overall outstanding customer service. I've told the cashiers many times that they are the BEST of all the Longs cashiers. I've told my family and friends how grateful I am to have a place to shop where I feel getting the best deals and best service.
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September 2023 by Thu N.
To JASON (store manager) please read! I went to your store today to grab some stuffs with my husband. When we went to the self check out station, the lady at the self check out (black hair, wearing glasses) was rude to us and the most unprofessional customer service staff I ever seen in my life! I paid for my Kiss lashes, I took it out from the rack because no one show up to help me take it out and my time is valuable! And I pay for it, so its my stuff anyway! After I checked out, the lady talked to my husband like we stealing or some shit. She was like: "Oh I know nobody helps you right away but you should stay there and wait! You are not allow to take it out yourself!" Excuse me! What sign in you guys store say that sentence!?? And why should she talked to us with attitude bitch face about the item that I purchased already?! I don't understand at all! And she kept argued back and ford with my husband which he tried to explained about the small item that we PAID for it already! This is so stupid and does not make any sense to me and wasting my time! I went to all of the Long Drugs store on this island and I did that all the time! No one ever talk to me like that or tell me to do this and that like this lady! I don't know why she works in customer service anyway if she doesn't respect customers and know how to talk! Please talk to her and train your employees again Jason!!! Thanks!
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March 2023 by Geena W.
Current NP at the minute clinic is horrible. She gave me a $1k prescription that my medical doesn't cover. What a waste of my time and money to be there.
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March 2023 by Mari T.
Tried to just get a small bag of CVS brand cough drops like I always get. They didn't even have a tag for them on the shelf and all I saw was the name brand Hall's ones (30 for $3.29) or the CVS ones (160 for $6.49). I will be good for the next 10 years with that many cough drops, but I could not bring myself to spend almost 3 times as much for name brand. Hopefully they will bring back the regular sized store brand ones.
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January 2023 by Linda J.
I go to longs all the time. It's very convenient for me. They have just about everything I need and want. They have great sales and the cashiers at the Hawaii Kai store are just the nicest!
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May 2022 by Mike M.
If you have a choice of pharmacies I suggest you go to Longs drug's pharmacy. (Pearlridge & Pearl City) I've been going there for over a decade & the professionalism, service & cheerfulness is superior to all the others I been to. I recently had gotten hurt on my job that required surgery & i've been out of work long enough for my medical to lapsed & had to get Cobra ins. (which is $$$$) Anyway since I got my cobra insurance I ran out of meds & had to fill them at Longs Pearlridge when I went up to the counter to pay for my meds the pharmacy clerk told me the price was $74! I freaked out I normally pay an $8 copay. The clerk reimburse me & made me see another clerk (Miriam) in the next line... I gave her my cobra ins card & at first she didn't see anything different but in a few minutes she figured it out & got my copay down to what I usually pay! All that with a smile, very cheerful personality plus giving me the sincere "trying to help you attitude!" LONGS PHARMACY NEVER FAILS! Shout out to MIRIAM! Great job!
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May 2022 by Birdie H.
Love this location cause they seem to always have great sales and a lot in stock. Or at least when I come in. And I rarely make it on time for the first day sales. Lol
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April 2022 by Aileen M.
This review is only meant for the pharmacy. The store itself along with the staff are always wonderful. I don't know why I even reconsidered having any of our prescriptions be filled here again!! I guess I figured maybe things improved since it's been awhile. Boy was I was wrong!! I thought the convenience would outweigh the horrible customer service since this location was the closest to where I live, but customer service here at the pharmacy has not changed one bit!! She was very unprofessional, did not even ask if I had any questions about the medications, did not even verify DOB for the prescriptions or even mention what was being picked up. This visit only confirmed I will NEVER go back to this pharmacy again!! I will gladly drive to the other location even with the rising cost of gas, rather than deal with the WORST PHARMACY CUSTOMER SERVICE EVER!!
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December 2021 by Nancy H.
Pearlridge cvs pharmacy sucks!! The cashiers should teach the male manager customer service!! My other pharmacy didn't have the meds I need to releive radiation side effects, they called to transfer it apparently the guy Devin lost my prescription!! Wth! I went there twice! Pharmacist was also cold!! They suck!!!
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December 2021 by Karen N.
Absolutely the worst experience today. Longs, now CVS, is not the same store from my childhood. Xmas gift bags were all piled together although pricing and discount terms were different. Very messy! Cashier was not very nice. She told me I could not use the $2 off coupon because I was paying with a gift card. Then, I got charged $2 extra because of their system of manually choosing to override the round up for donation process. Too much red tape, too many coupons, too many rules. Other times I found out I could not use the discount coupon because of item exclusions. On another visit I was charged the regular price for a sale item because the item was tagged incorrectly. I think I will start avoiding Longs altogether.
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November 2021 by Nadine C.
Shopping at Pearlridge Center in Aiea... There are many Longs Drugs Stores (AKA CVS) on Oahu. Why did I select this one? 1. There's covered parking right in front of the entrance 2. I needed to go to the theater upstairs to pick up my Instagram prize Also... 3. My CVS Cashback coupon was going to expire soon. 4. I had a 30 percent off one item coupon to use After looking at various items such as snacks, cute Hello Kitty hand sanitizer and face masks, vitamins, household goods, and office supplies, I decided on a few things and got in the shortest line. Yay! As a reward for purchasing certain merchandise, I received another Cashback coupon for $2. I placed my gallon of distilled water and shopping bag in my car - and went back into Longs to use the $2 coupon on curry mix which was on sale. Yes! Guess I'll be having curry for a few days... LOL! Thank you, Longs Drugs, for being consistent and providing us with good deals!
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October 2021 by Gary L.
Just got back from longs this morning and as usual went to pick up a couple of items on sale of course the same as usual no products available original Listerine and 5 pack of Sharpe markers so I went to longs in salt lake and lo and behold none available there also . What happened to longs are they going downhill after cvs took over . Even they self check outs don't work very well would rather use a regular cashier. Seems like stores like target has more stock and is better equipped to handle local needs.
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August 2021 by Herman Y.
Conveniently located in the Pearlridge shopping mall, ground level across from former Sears. There are plenty of parking and the store is right next to the escalator that leads to the main shopping floor. The layout is pretty much the same and the cashiers are nice.
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August 2021 by Wayne M.
Be aware that no registers are open from 7-8am except for self checkout. You can request that they open a register IF they are not busy and you can wait. So if you are planning on buying a lot of stuff wait till after 8 because you will only have the self checkout space and every item bought will have to go on the small counter.
