NAPA Auto Parts in Aiea offers excellent customer service and knowledgeable staff. The store has a good parking area and is easy to get to, back by a Ford dealer. Customers find the counter personnel very helpful and friendly, answering all questions politely and accurately. Workers can look up, check if the next closes Napa store has parts in stock, and even order items to ship‑to‑home. The selection includes brake pads, batteries, windshield wipers, professional tools, aftermarket accessories, and car care products. Staff give tips on switching pads, recommend parts that fit the make, and can offer discounts for triple A members. The experience is described as great, with many customers saying the service is the best amongst auto stores. NAPA connect automotive technicians, aspiring mechanics, and everyday drivers with quality parts and offers a rewards program to save on the next purchase.
Nice staff, more knowledgeable than the big chain parts stores. Good deals online and pick up in store.
November 2023
It’s been a while since I had really good customer service and Matthew absolutely blew me away. I was going in to get some brake pads, and he helped me with everything I needed, gave me some tips on switching my pads out, and even threw on a discount for me being a triple A member. Highly recommend going here. Give that... read full comment
May 2023
Customer Service today by a kind and helpful lady. Thanks so much for your kindness!
