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February 2024 by Julie B.
Kai at Pacific Diamond in Walmalu was extremely helpful, caring and professional. They replaced a diamond in my grandmother's wedding ring and repaired my wedding ring. Both rings are beautiful. I couldn't be happier with the value, workmanship and expertise.
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February 2024 by Honey S.
I had a diamond reset here and cost $500 for the new simple white gold mount/ring and a $200 diamond setting fee. They said it would be 2 weeks. It was pretty bad when I got the ring back and took a closer look. Some prongs were not even touching the diamond and the diamond was crooked. I brought it back and was told I would have to pay for a new mount for $200. I don't think I should have been liable for their mess up. I ended up paying because I really wanted to finish what was started. Also did not receive the old ring the diamond was taken from... They just kept it. In the end it was a $200 very valuable lesson.
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January 2024 by Lisa P.
A security guard let me in which made me feel safe and unsafe at the same time. All the clerks were busy so I waited until someone was free. When she asked what I wanted I said I wanted to sell some pieces. I was taken to a desk, where I asked what they pay, and mentioned the days going rate for 14k gold. At that point the lady got rather curt with me, 'Well, your not going to get that unless you sell it your self!' Yes, I know but I was wondering what your rate is. She examined my pieces and put them on a scale without showing me the weight. All the while going on about how I wasn't going to get what I wanted. Then she spit a price out at me that was extremely low. I found her extremely rude and left in tears. I knew I wasn't going to get the market price but she could have been a whole lot kinder about it. So even though I saw some nice pieces in there I would not buy from them. I am a GIA trained Accredited Jewelry Professional, and I was treated like dirt.
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September 2023 by Kaio F.
Good service,the staff is really helpful and the security is really cool,and good deals,should pay a visit.
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July 2023 by Al O.
They fixed my Seiko watch band for free. I didn't expect that. They were very cordial & professional.
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January 2023 by Raini M.
Shister alert! Initially helpful to help go through my mothers "costume" jewelry after her death. Now, I think they do that to see if anything of value to offer and resale. I had them repair a couple of things and found a gold and diamond watch. They said they could get a quote to fix and or melt. The diamonds were not worth anything due to poor quality they said. I agreed and they took weeks and forgot to get back to me and I had to ask for pricing. I agreed to a price for melting since too expensive to repair. Agreed and then asked if I could have the diamonds if they weren't going to use them. This is when the deal and the owner began to unravel! I found out from staff that the deal included the diamonds after all and then since questioned, the owner said never mind he didn't like my questions, did't want to deal with me, took back the deal and said I was difficult to work with and hung up on me. Beware owner cray cray!!
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December 2022 by Lauri Hodson
Awesome wonderful atmosphere and great service very much recommended!!!!!
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October 2022 by Trifon C.
Came here for a watch repair. Only pin for the strap was missing. Sheila took my watch and installed a new pin. Best thing... it was free! I've never had this happen to me on any service!
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December 2021 by Malia S.
Horrible service the customer service locks big time There's no communication and there's overpromising and not delivering Purchased my rings from the original Pacific diamond in town over 19 years ago So my husband went to get me a surprise ring to add on to my wedding rings for my birthday And he came back with a pretty nice ring but it didn't match my set The lady there try to "selll me again that ring that doesn't match I got to resize my ring because their original ring I bought from them hello And she proceeds to tell me that they're going to extend it and make it square Who the hell wheres a square a ring I tell her no I didn't tell her if you can I get my original rings that I bought from you resize then I want my money back for the new ring that my husband spent $3000 on She comes back and tells me she can do it and the ring will be round I really hope Ted from the original pacific Diamond sees these reviews because he needs to definitely work on that office! Very dissatisfied and disappointed
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November 2021 by Honeyvi Hano Williams
it's my second time back to them never regret they always work on a customer...
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October 2021 by Raymonchito U.
The business is good and have quality items at comparable prices with higher end businesses. The only negative feedback that I have that can be easily fixed is their customer service. They lack the ability to prioritize and neglect interested customers. I have noticed and from my experiences that they meaning all service members do not make attempts to provide services unless you make an attempt to get their attention. Some customers including myself have waited nearly 30 minutes before deciding to leave or attempt to get a members attention. Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed -- rather than just meet -- expectations.
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September 2021 by Roni Jahnke-Gift
very great and knowledgeable staff. highly recommend everyone there
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July 2021 by Hector R.
Great service! Fast and easy,Laurie was kind, funny and very helpful,her assistant was sweet as well. Did an appraisal and battery watch change,In and out. Excellent service and great prices as well. Highly recommend.
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July 2021 by Roni G.
your jewelry should never b bought from any other place then here. great friendly staff. dont take all ur money and run
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June 2021 by Steven C.
This location is fantastic clean and professional. Noah help us with an engagement ring. He took the time to walk us through differences in diamonds and settings. He kept the conversation fun and relaxed as everyone knows buying a ring is stressful. I recommend this location and also ask for Noah when you get there.
