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March 2024 by Annalynn Duval
I should have said something before I left but I was in a rush and didn’t have the time to wait.This was before I even took a sip. I ordered a venti + 5 more pumps of liquid.They just take sooooo long!Make sure to check your drink before you leave!! Especially since Starbucks is so expensive!
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February 2024 by Elizabeth
Came here a few weeks ago and waited 20 minutes for a latte after ordering. I thought it was a fluke so I came in here again … and waited 25 min for a latte after ordering. Both times there was one man at the register not helping, just standing there even when no one was in line, and two people making drinks while another employee stood off to the side also doing nothing.
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January 2024 by Alan Kim
Great coffee and snacks. Noticing that the cups are smaller and the prices are getting
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November 2023 by Nessa M.
Again they can't get a simple order right I always order from here and it's been 3x they got a simple order wrong don't they read the right or just make it with what the instructions are !
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September 2023 by Raven R.
This location is perfect. Outside of Walmart, and a half block from Ala Moana mall.I love this crew because they've helped with creating ideas, and they never fail to remember your name‼
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September 2023 by Ash L.
It's a nice Starbucks, spacious and well kept. But they take long making orders even when ordering ahead on the mobile app. This is the second time that my order wasn't ready by the estimated pick up time... recently I ordered a vanilla shaken espresso but after waiting an extra 5 mins (for an order I made 10 mins ago via the app), wasn't even shaken so I went back in for a straw. Waste time and waste money. There are much better locations that are fast and consistent
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September 2023 by Seka T.
Got to my destination kinda early. When coming from the west side, you have to give yourself at least a hour half of travel time. Looked up coffee shops and most of them were closed. It's nice to know Starbucks opens at 4:30am
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August 2023 by Kathy Y.
Starbucks in the Waimalu shopping center is pretty busy...constant traffic...service friendly and efficient with lots of parking. Got a table but about half hour later all table taken..Starbucks rock!
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August 2023 by Keahi L.
Seeing some other complaints about mobile ordering and I came to support them. Ive been here multiple times at various times of the day but morning is the most chaotic. Thats why Starbucks created the mobile order system. I order 20 minutes ahead of time and still have to wait 10 minutes in the store? For 1 bakery item? Ridiculous.
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April 2023 by Christopher Rocheleau
My go to Starbucks on the way to work. Always friendly and welcoming.
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March 2023 by Marie S.
I just wish they got my order right. I ordered white chocolate mocha and got regular coffee no sugar nothing. I don't ever come to this branch because of its service n they always get my order wrong--but I was in the area and thought oh just go why not maybe they changed. Nope , still the same. I wanna like this location but idk...
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March 2023 by Truckngirl
This store has very friendly staff and craft a delicious drink. Kelsey is a gem.
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March 2023 by Truckngirl (Truckngirl)
This store has very friendly staff and craft a delicious drink. Kelsey is a gem.
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March 2023 by Clarise B.
The beverages and the food are standard Starbucks, but in the two weeks we've been in Pearl City visiting our family, the bathroom has been blocked off each and every time we have been at this store. All staff openly and easily use the restroom but it is blocked off to all customers and for an older adult this is an impossible situation. we reached out and contacted the state of Hawaii department of health, who said there is no obligation for a business to offer bathroom services. But for those who would like to wash their hands or prepare in any other way before or after eating it is necessary. We have relocated our business to the Starbucks at Pearlridge mall. I would strongly recommend that you do the same.
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March 2023 by Kimberly Q.
Alex made my day with her kindness and hospitality. I work two jobs and was extremely tired coming in, but I left with a reminder to keep pushing through! Thank you Alex!