-
April 2024 by Glen R.
Just purchased my #2 Electra Townie , the first Townie was a 7 speed bike , was a good bike but traded it in for a Electra Townie 7speed E bike . They both great bikes but due to my ailment , I needed the e-bike to help me continue bicycling. I bought the e-bike from Bike Shop in Aiea . I was serviced by two great employees Randal and Randy ( store mgr). They had a no pressure sale on my new bike and they took in my old Electra as a trade . Randy did all the paper work for my new bike and explained on how to charge the battery . Randal answered all my questions I had on the Electra E-bike . His answers and my trade in of my old bike made me want the new Electra Townie E bike . Customer service is a plus here and I recommend Bike Shop Aiea for all your bike needs. Shop is well stocked and clean . Thanks Bike Shop Aiea
-
December 2023 by Michael A.
I was riding my fat tire e-bike that I built myself, on the pearl harbor path. My chain broke real close to The Bike Shop. The employee figured out what chain I needed and sold me one. I took the chain to my bike but not knowing how it was routed I installed it wrong. The Mechanic told me they charge $35.00 to install, I thought that was more than fair. I brought my bike in and in less than a minute, he routed the chain right. When I tried to pay him he refused, I know the magic he did wasn't time-consuming, but did the trick. I owe the bike shop big time. I was on my way to finish my ride. I will only use this shop and recommend them to everyone.
-
November 2023 by Van K.
First time in the shop for some service on my kid's new bike and I was absolutely blown away with the amazing customer here. Down to earth, chill and very helpful. I believe the man's name was Ranie? Sorry if I spelled it wrong. Appreciate the help and I definitely recommend visiting them if you ever need any sort of service on your bike. V
-
October 2023 by Russ O.
This shop can't repair bikes properly and does not have good customer service. I took my bike in the other day to repair a shifting problem with my gears. They called me two days later and so I went down, paid $50 and took the bike home. The next day, I still had a shifting problem, so I returned to the store and the repair guy told me he couldn't fix it and said to see his manager the next day. I returned the next day and spoke with the manager who told me bluntly that it can't be fixed, that is the way it works and don't use those combination of gears. I told him the gears do not shift at all between each other and still he insisted that is the way it is. He basically was telling me he could not and was not going to fix it anymore. I felt that we were at a standoff and so I left the store unsatisfied with his response. I respected this store and had been loyal customer for many years. I left very disappointed after this incident.
-
October 2023 by Eamon Murray
GREAT customer service! Went in needing a couple parts for my kid’s bike. They had everything needed on hand, made the fixes in minutes and for far less than I expected to pay. They’ll definitely have my family’s business in the future.
-
September 2023 by David D.
Called this bike shop and asked if they had a certain bike i wanted at this location. (I did see it on their website) he said yes! I told him i was driving to that location. He said ok. Long story short. It wasn't at this location. It was at the Honolulu store. Ugh! Another bad experience with a bike shop. What happened? I remember when this shop was a couple doors down and was called The Great Outdoors!! Back in the 80s and 90s. They had the best customer service and they were friendly aswell. Nowadays, not so much. Very disappointing.
-
August 2023 by Paul Holton
I had a very positive experience at the Bike Shop in Aeia. Randal’s professionalism and customer service was super. He was very honest and exceeded my expectations in every way. I will definitely continue to use them for my cycling needs.
-
July 2023 by Daniel S.
I ended up in Hawaii for a work trip right in the middle of cycling season and I was going to miss out on over a week of rides. I rented a road cycle from them for a week and brought my own pedals. They installed the pedals at no extra charge. As part of the rental you can request a helmet, bike lock, and the bike comes with a hand pump, spare tube, tire levers, and allen wrench set. I asked if I could get a floor pump, and the team grabbed one from the back and let me borrow it for the whole week no charge. Renting a bike from these folks was one of the best decisions I made for this trip and I definitely will be doing it again next time I visit Hawaii.
-
June 2023 by Roy G.
Wish I could give them zero stars. Most unfriendly place ever everyone makes you feel unwelcome. I bought a $200.00 seat pole in less than a year the rubber damper disintegrated. When I first went by the store the person helping me said the seat post was obsolete I asked him if they could warranty the seatpost. He took my information and said he would have the manager call. The manager called me the next day said he located another seatpost from another one of their stores. My wife goes down to the store and all of a sudden no one knows anything. They take pictures of the seatpost and want her to leave it with them by now we don't even trust them enough to leave the seatpost. I call the next day and Randall says the company cannot warranty the part but can offer me a 20.00 discount. The seatpost is currently on sale for $180.00 needles to say I'll never buy another Specialized product ever.
-
June 2023 by Paul B.
Walked in, walked out. If you don't know anything about bikes, they don't help you. Gloomy dead feel in here. More lively next door in Goodwill to be honest. Gonna spend money somewhere that appreciates new customers.
-
June 2023 by Mark Hodgson
Had to make an emergency stop here on my commute due to a broken gear shift cable, excellent service by the two guys there, they had me back on the road quickly! This is a great shop for parts and bicycles.
-
May 2023 by Candy D.
Changed out dog stroller tire tubes- fast, friendly and really helped me out. Tysm!
-
March 2023 by Wendy Hale
The Mechanics at The Bike Shop are super knowledgable, friendly and so helpful! I got the comp tune-up - wow it was like new bike day...my bike looks brand spanking new!A few things that impressed me(1) Great customer service! The Team at The Bike Shop turned around my tune-up in less than 2 days (a week out from Lavaman). They were well staffed and helped customers quickly while ensuring to spend meaningful time with each customer and meet their needs. The Manager was super kind and experinced. He asked me questions to make sure my fit was just right.(2) Above average section of vegan nutrition.(3) High Quality bike accessory and gear.(4) Fair pricing.MAHALO to those who previously wrote positive reviews about them and their service! The Bike Shop is a great find!
-
March 2023 by Takahiro E.
My bicycle flat tire on my way to work and had to walk into this shop for the first time. I got there before the shop hour and staffs opened the door for me took my bicycle in to fix. All the staffs were kind, friendly and more than willing to help. I thank for this shop and they made my day. Strongly recommend this shop.
-
December 2022 by jac62905
Friendly staff, knowledgeable and very good prices for repairs/tune ups. They have a good selection in the store as well, with a large selection of bicycles.