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September 2022 by Michael-Beatriz Quiacusan-Matos
Great customer service and very friendly workers
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March 2022 by John P.
I've worked in the jewelry trade for decades, but never have I had worse service than at the Diamond Fairy. Ever. It's funny because early I went to Opal Fields and they gave great service and let me handle pieces worth $100,000 and up. But at Diamond Fairy, I wanted to look for a heritage bracelet but the saleswoman wouldn't let me browse without saying "are you looking for something ?" every few seconds as she followed me less than 5 feet away. She said this in an aggressive way - not helpful way. She was rude and disrespectful - trying to make me leave with her nasty attitude. Well, it worked but I'm still free to warn others how BAD this place is. Let me tell you something if you're looking for fine jewelry- places like this sell junk. Their staff knows nothing about diamonds nor customer service, the settings are mass-manufactured in China mostly by robots. Diamonds are a commodity that has established value - buy them from a reputable dealer- not a place like Diamond Fairy - they're trash.
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January 2022 by Lilinoe B.
If I could give this place a 0 stars I would gladly do that. We have been coming here for years and Emily has always helped us gave us good deals and was really friendly. I needed to resize my ring because it was to big, mind you i bought my ring here. I have talked to 5 different workers each worker has given be a different price each time. One lady said $200 another lady said $180 another lady told me $80 then I had someone tell me $60 and finally they call and tell me $150. This place is such a rip off they have no idea what the prices are when it comes to anything. I will make sure my family and friends stay away from this place . Never again will I buy from them.
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September 2021 by Michael and Gifty Quiacusan-Yahaya
Great customer service and very friendly workers
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August 2021 by Rob
Bought 22" sterling silver chain with gold overlay and CZ. Upon inspecting the chain, I noticed several CZs were missing which the male representative assured me would be fixed at no charge were I to buy. After purchasing, I overhear him asking his boss (dark-haired female) about it and she says $70....*sigh*So he comes back and proceeds to tell me I need to pay to fix an already damaged item I just bought "new" supposedly. I almost lost it. I loudly explained how we just talked about me not paying a thing. Why would I buy something and then pay to fix it?! That alone told me everything I needed to know about what kind of shady business they ran. His boss finally said they'll fix it for free, I think mostly because they had customers and didn't want to cause a scene. Anyway, fast forward a few weeks, worn it 3 times, and another 2 CZ have fallen out. Save your money and don't buy that junk. Go to more reputable establishments.
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February 2021 by Kyle R.
Barely even tried to test the gold I was trying to sell. The lady who was helping me called a supervisor over and they talked right in front of me and lowered the price while I could hear. Decided not to sell to them and went somewhere else that tested right in front of me and gave me a real price. Couldn't believe the difference in price that this place gave me compared to the next place.
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February 2021 by Nadine O.
Found out about The Diamond Fairy thru my employer's HR Symphony Marketplace deals - free ring inspection and cleaning. On their website it indicates they also perform on-site repairs and resizing in addition to offering retail sales of diamonds and jewelry. I've been putting off repairing my wedding ring and band for years mainly due to laziness and NOT other motives like my husband probably suspects . One of the prongs holding my Diamond became disconnected to my band and gaining the Covid-19 lbs didn't help with "squeezing" my bloated finger into now a bit tight ring. Emily at The Diamond Fairy was very helpful and efficient. She quoted a fair price to solder my prong back and to add gold to increase size of my rings for $150 and was able to get it done for me in just a few hours! Great service and quality of work!
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December 2020 by Brad J.
I've lived out of state for a while now and the team ( Brandy, Mary , and Tina ) at The Diamond Fairy has always gone above and beyond to get me jewelry no matter where in the U.S. I am . Thanks for the bling ladies as alway you deliver the best in service and Quality
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November 2020 by Melanie Y.
Last week I lost my beautiful diamond outta my wedding ring ! Thank God I found it the next day I brought it into Diamomd Fairey where I've recently been doing my jewelry buys and Brandy assisted me she is wonderful not only did she assure me the stone would be set right but she had it ready the next day ! She new exactly what had happened and my beautiful wedding ring is now securely in its spot also looks much better then original setting ! Thanks guys I will continue to trust you with my "best friends" and definitely rate you a 5 star
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August 2020 by Veronica S.
Great prices! A shop downstairs quoted me double what I ended up paying here for the same pieces of jewelry. The ladies there were great! Amazing customer service and not "pushy" with the used car salesman vibe. Definitely recommend.
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June 2020 by Clarissa L.
The mānangs (I'm full Ilocano so don't get mad) here need to get on the same communication page. They allow 4 people maximum within the store now that the Covid restrictions have been lifted so we stood outside and waited so that my son could get his necklace cleaned - which is a free service they offered when he made the purchase. The first mānang opened the door and asked what we wanted then said we had to come back in 5 minutes because they already had the max number of people inside. I asked if we could just drop it off and come back. "No, you have to be here."Okay... so we come right back and the family that was in there has moved on so my son walks in and asks if he can have his chain cleaned. The second mānang says "due to Covid 19 we can't clean any jewelry right now."WHY DIDN'T THE FIRST LADY SAY THAT TO BEGIN WITH.Help the people you think are gonna spend money right now and NOT the ones that could potentially bring you repeat business if you treat them well? #classic! Figure out your rules and make sure all your people are telling the same story so you don't look stupid.
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March 2020 by Brianna B.
Went in to get a bracelet for my daughter & they sweet talked us into buying it so they can make a sale. We ended up buying it Bc our daughter loved it. It was a bracelet with a horizontal name plate, we had them put her name & they spelt it WRONG! After offering to fix it, I rewrote her name down on the paper in CAPS so they don't misspell it again & THEY DID!!! I don't understand how someone can mess up spelling when it's right in front of your eyes. I'm never going back there again. EVER AGAIN.
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February 2020 by Crissy R.
I was quoted $1800 for a 2.5 inch 20 mm horizontal bar pendant and a HOLLOW 3 mm gold rope chain. I've never ever ever heard of Hollow chains?!. I always make sure to price check a few places before I buy... long story short I went somewhere else and paid $1600 for a real Milano chain and a custom bar. All I have to say is Know before you go!.
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January 2020 by Jennifer C.
Brandy is amazing and always so welcoming and friendly whenever I come in and sometimes dragging my friend along for the ride. She always has a smile on her face and willing to help and is very knowledgable and will give you the best deal or work with you for a payment plan if needed. Even though I wait for Brandy, everyone else greets me when i walk in and always asks if I need help or want to look at something. I bought a ring set for my hubs and I and came in for a quote of a custom Hawaiian Bracelet to order in the future and she helped me. My friend was looking for a chain and since they didnt have it, Brandy was able to custom order it and set up a payment plan to fit my friend's need. Overall this place is friendly and clean and always has new jewelry and sales going on. I love coming here even just to window shop when I am in the area. Thank you Diamond Fairy!
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December 2019 by Leialoha R.
Honestly when I first got her was super happy to put in my order. I was told it would be finished the week before Christmas and it's not two days away and I still haven't got anything. They said the jewelry will try to get my order done today 12/23 and hopefully be finished by tomorrow and mind you I put this order in November paid in full the day I went in. It just frustrates me that I'm told one thing but yet I'm getting a million excuses at this point
