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July 2024 by Russell Creel
I really appreciated my experience with the Uhaul in Kapolei. I had originally reserved a 9' van, but when they realized they actually didn't have one available I received a call from the manager to let me know that because of the slip up I would be getting a 10' box truck and $50 off the total cost of the trip. This helped me out so much because I had to move my wife and I the very next day and it would've been so much more work without a Uhaul. When I move again I'll definitely be giving Uhaul my business.
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July 2024 by Rev Mark Haworth
Great customer service. Even though I was renting "remotely" using the app because I was renting before and after business hours, they called me, and even suggested changes to make it easier and even less stressful. It is great to find such caring customer service today. The costs were exactly what I was expecting and was told prior. I would recumbent them in a heartbeat.
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June 2024 by Roy Camacho
Amazing service! Yvette was super kind and explained all the steps right down to the after hours return.
I just completed my reservation using the app.
100% recommend this location and I will for sure be returning if I ever need a moving truck or van in the future!
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May 2024 by Lorraine Piimauna
The people were great! Easy pickup and drop off.
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May 2024 by Kelli Gorham
The entire team was absolutely incredible. Friendly and helpful and the equipment worked perfectly. I will absolutely go back to these guys.
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February 2024 by Rick R
Great place but they moved.
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December 2023 by Byron Hernandez
Great place for uhaul trucks my only complaint was trying to do the after hours drop off but the website kept kicking me off after taking pictures and started from the beginning so I couldn't finish my checkout had to go back in the morning to turn keys back in or would of been a 5 star
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November 2023 by Zachariah Reyes
Super fast the get you in and out ansewer all your questions. There equipment is always clean and full of gas. I like going here than the big ones where your just a person in line ....don't get me wronge both have great equipment and service, just I feel like I'm family at this location. Ok got to run and please if your going to go uhaul go set up a restaurant with my friends over at this location 99-1076 Iwaena st. 96701
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November 2023 by Bill Collins
Got my van pretty quick, no hard sells on extras. Friendly. Mahalo!
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September 2023 by Liona Kaauamo
Awesome customer service! Evette explained everything and made my first time rental experience very stress free. The location was very easy to find and located near me. I will definitely be renting from here again.
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September 2023 by Ramsay Barnes
I liked this location not just because it was near my house but because it had lots of room to maneuver the 15' van I rented. The street parking is actually great with no tiny parking lots to do a 1000 point k turn in and not much traffic on this street to get in the way. I'll rent from there again.
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November 2022 by Hayden Bond
Best ever to rent. Sister at the counter is real kind and takes care of you. She will find you the best deal and make sure you get what you need. I'll never rent another U-Haul from any other place other than this one.
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October 2022 by Ryan E.
Very unprofessional workers and location. They talked rude to be over the phone and refused basic discounts that U-Hauls offer. They have very little rentals and it's all street parking for their rentals.
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October 2022 by Brian G.
Don't bother with this location. They say they're open, there's workers here, but they don't feel like working today. Also they say they're fresh out of the truck we wanted, with 3 parked out front.
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September 2022 by Antoine S.
Quicker automated process, got us in and out when we needed to rent a vehicle for hauling.
