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October 2022 by Robert K.
Still a shifty company been trying g to get my claim done then go a low ball offer before they came to a fair payout. That was 3 weeks ago, I was told 10 to 12 business days going on 20 to 21 business days. Emailed this Melina Manning requesting to speak with a supervisor guess there none there because this worthless woman will not respond and can't get a call. Try to call them many times and only get we will have someone call you back to there no manager/supervisor that are on site. WTF guess I am call the BBB on there sorry a** company. Please run from these people and never let them touch your stuff.
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September 2022 by ess dub
Started cursing and left my wife in tears. As soon as I got home from work they shoved the move paperwork in my face asking me to sign before I could even make sure it was all there. When I asked them to unpack my belongings and place them in the kitchen they started cussing and refused stating they don’t do that. Refused to help unpack, upset my wife so much she was crying by the time I got home, starting slamming my stuff in the kitchen cabinets. Horrible experience on 01-FEB-2022
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April 2022 by Sean Webber
Started cursing and left my wife in tears. As soon as I got home from work they shoved the move paperwork in my face asking me to sign before I could even make sure it was all there. When I asked them to unpack my belongings and place them in the kitchen they started cussing and refused stating they don’t do that. Refused to help unpack, upset my wife so much she was crying by the time I got home, starting slamming my stuff in the kitchen cabinets. Horrible experience on 01-FEB-2022
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December 2021 by I V.
All American Moving/Windward Moving had a great set up (Arlin) and hardworking crew but damaged my antique dresser and refused to honor the additional insurance claim. Then I saw all the other reviews on Yelp and Google about damaged goods and poor customer service. Wish I had read the reviews first.
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November 2021 by Sarah Giles
If I could give 0 stars I would. We moved out of state and when we received all our stuff we had lots of issues. Half our bowls were broken because they didn’t wrap them individually. They left their trash in our boxes, they just threw empty tape rolls into our boxes and taped them up. They broke one of our lamps because they didn’t properly wrap it. Our Xbox was just wrapped in paper and put in a box with random stuff. They didn’t even attempt to place things nicely they just threw things in boxes and called it good. They also shipped my husbands motorcycle and they stabilized it horribly. Luckily nothing went wrong but they wrapped the tie downs through his tires and almost broke the brakes. Military families beware when you are given this company as your movers cause you’ll just end up filing a long claim because they will break your stuff.
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August 2021 by scott wulwick
Refusing to pick up our boxes after delivering our HHG. Delivery was good, but their office is ignoring my calls and messages. I'll also be forwarding feedback though the Navy that they shouldn't use these guys!
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July 2021 by Amanda O.
We are a military family. My spouse has been in the military for 24 years. We move every 2 to 3 years and this was by far the worst moving experience we've ever had. This was our last move on island so it's not like it was super far going from Hickam AFB to Ewa. I feel like an idiot for tipping these guys when that's not something we're supposed to do with a military move. I had some medical appointments to go to and left my mother at the move to supervise. When I came home a mover was riding around on my wife's bike in front of the garage. They took no care in packing any of our items nor do they label them correctly. It's taking us more than a month to get everything properly unpacked and I'm still not able to find everything. Kitchen utensils were carelessly thrown in on top of my wedding dress boxes of items look like they were simply dumped in the box and tapped. There was hundreds of dollars in damage to my furniture. The used packing tape to directly taped shut a storage bench which pulled all of the finish off the bench. My desk had large gashes in it and there are items missing.
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June 2021 by Amanda R.
Very difficult to get it touch with. It took hours of constantly dialing their phone number fo be able to get in touch with someone. They insisted on scheduling us for a 3-day move, and then showed up for "half days" on those 3 days. Would not recommend this company.
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June 2021 by LeeRoy Kusto
They are not responsive, I scheduled Box pick up and they didn’t give me a time on when they are picking up the boxes. I called and left messages after messages. I am Not sure how the military awarded them the contract. I will Have to call transportation and find out how they can do better in awarding these contracts. Horrible customer service!! I do Not recommend them at all.
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October 2020 by Madison D.
Windward Moving & Storage was contracted to do our move through the military and we had the best experience! They were kind and professional during our pack out and worked very efficiently. I wish I would've caught our movers' names because they were awesome!
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August 2020 by skates
Everything was good until they delivered my items and they were somehow soaked in water. I had all my things in 4 big plastic bins and one bin had about 2 inches of water in it that ruined all my electronics (TV, computer, Xbox, monitors etc). My furniture that was not in the bins all got water damaged, so pretty much all the expensive things got destroyed. They emailed me a damage claim to fill out but it's been 2 months since I filed the report and not one single word back about the status of my claim. DO NOT USE THIS COMPANY. I cheaped out and tried to save some money by using them but in the end I lost money because of all the damages I had to pay for. No aloha, no respect. Scrubs.
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March 2020 by Emily Rogers
This was a horrible experience. They packed our things improperly and our practically brand new leather couch was completely destroyed/crushed in the move. The love seat and chair were also damaged badly. They also marked that all of our furniture was chipped and torn, when it was in perfect condition, which made it to where we couldn't file a claim for reimbursement when we moved.
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January 2020 by Samantha A.
Nothing was damaged during the move, but the movers were very difficult to communicate with which caused the day to be extremely frustrating. They told me I could call to have the boxes picked up. My move was almost 2 weeks ago and I have been calling every day to schedule this. No one ever answers their phone or calls back AFTER the move has been complete. Just a very different experience from before my move to during/after the move once they already have your money.
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September 2019 by Ashlyn P.
If I could give zero stars I would. I had a lot of damage in which they chose not to document after I told them and one worker saw change coming out my nightstand as he carried it upstairs and picked up all the change to put in his pocket lol so unprofessional and they complained and rushed the whole time. Nothing was handled with care. They all had attitudes about how I wanted my stuff assembled and didn't even put my bed together and bring things upstairs that I asked for. PLEASE DONT USE THIS COMPANY!
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September 2019 by Candyce R.
Crew was swift, polite and made the move very easy. Truly amazed at how quickly and methodically they got everything cleared out. Would give 6 stars if I could - highly recommend!
