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July 2025 by David Martinez
I just had the best customer service with Hedy. So attentive and knowledgeable of all items.
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July 2025 by Mary Diane Eckert
Edie was extremely helpful and attentive!
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July 2025 by Tia Young
So happy that we walked into Zales because Rosie was the best. As soon as we walked in she was so welcoming and accommodating with us. My boyfriend went into Kay’s Jewelry to shop for a ring but was never helped or even acknowledged there not even a hi or anything. Even when I came in to look around I didn’t even get acknowledged tho people who walked in after us got greeted. My boyfriend was frustrated cuz he thought maybe because the way he looks maybe they thought he didn’t have money or couldn’t afford anything.
So I told him let’s just go look in Zales as soon as we walked in Rosie greeted us and helped us right away. My boyfriend told her about our experience at Kay’s and how he wanted to get a ring for me she immediately showed me rings. I had no idea what kind of ring I wanted to get Rosie stepped in showing me different styles made me try on a 10 ct ring hoping my boyfriend would budge on my budget, I had a $5000 budget on my ring, but we failed lol. The whole process was just fun conversation it was just good energy from start to finish. I ended up getting a ring due to Rosie it felt like we knew her forever. We were so happy with her service that my boyfriend ended up getting a ring too which he wasn’t planning on. We were both in awe with our experience at Zales especially my boyfriend. We didn’t get her coworker name either but she was also sweet. Thank you for the great customer service!!!
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June 2025 by Lynn Leau
Joni was nice and will come see her again!
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May 2025 by Jeremy Robinson
Hedy & Rosie were such both amazing & helpful with replacing my damage chain. I highly recommend them both for anything. Highly skilled and customer service.
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May 2025 by Kay Kim (Kay K)
Shout out for Kim and Hedi ( or Hedy)!! They went above and beyond to find the essential document to get my wedding ring coverage purchased three years ago! I was skeptical when I walked in to get my ring cleaned/inspected without the proper document to prove my purchase, but Hedi immediately noticed my concern, called their customer support, and got me the document that I supposedly had with me. Kim made me feel very comfortable as well! They are very empathetic and quick to notice what my needs were. Hedi gave me the printed document to keep and reminded me to visit again to get the ring inspection done in November. How thorough! They are awesome! Thanks, Kim and Hedi!
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May 2025 by Annmarie Cummings
As soon as I walked into the store, Rose acknowledged me almost immediately with a warm and welcoming attitude. She genuinely wanted to know how she could assist me, which made me feel valued as a customer. I explained that I needed to have my rings fixed but was about to leave town. Without hesitation, Rose assured me that while there was no guarantee, she would do everything possible to make sure I was taken care of. Her professionalism, empathy, and dedication to customer service were truly impressive and much appreciated.
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April 2025 by chev
Rosie was so helpful and we really appreciated her friendly attitude!
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April 2025 by Travis Collins
I enjoyed my time at Zales Jewelry at Pearlridge mall in Aiea, HI. The sales representatives were very friendly and engaging. I’ve held an account with this store for many years. Their products are off the chart. Many great deals made in the past
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March 2025 by Shela de guzman
Always a pleasant experience visiting Jovi and Cheryl and Pearlridge Zales!
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March 2025 by Ashlyn Oliveros
Cheryl was amazing
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March 2025 by Honey Miske
Went ring shopping today and had a wonderful experience with Jennifer N. from zales in pearlridge shopping center. She was so warm welcoming and found the perfect ring and necklace set. Will be coming back to her for more.
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March 2025 by Tyler Lyon
Did everything to work with me I really appreciate how well they took care of me. Thank you Hedy and Jovi!!!
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February 2025 by Scotty Correia
Kim gave us great service, she knew what I wanted and showed me the right ring I described, very knowledgeable and professional. I'll definitely be working with her again.
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February 2025 by billy khamsouk
Kim was amazing and very helpful
